Canon DR-4010C Reference Guide - Page 51

Saved Image Files Do Not Open, A TIFF file saved in CapturePerfect 3.0 cannot - cleaning kit

Get Canon DR-4010C - imageFORMULA - Document Scanner PDF manuals and user guides
UPC - 013803065664
View all Canon DR-4010C manuals
Add to My Manuals
Save this manual to your list of manuals

Page 51 highlights

IMPORTANT The retard roller and roller unit are consumable components. You need to replace the retard roller and roller unit when cleaning does not appear to improve performance. Contact your local authorized Canon dealer or your service representative about purchasing a roller replacement kit, and then replace the retard roller and the roller unit. ✘ Saved Image Files Do Not Open When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Symptoms Problem Solution A multi-page TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. The application you are using to open the TIFF file does not support multi-page TIFF files. Open the file with an application that supports multi-page TIFF files. Symptoms Problem Solution A TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications. If the TIFF file saved in CapturePerfect 3.0 has been compressed, the application you are using to open the TIFF file does not support the compression type that was used to save the file in CapturePerfect 3.0. Set the compression type for the image file to [None] and save the file again in CapturePerfect 3.0. Chapter 4 Troubleshooting 47

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
Troubleshooting
47
Chapter 4
IMPORTANT
The retard roller and roller unit are consumable components. You
need to replace the retard roller and roller unit when cleaning does
not appear to improve performance. Contact your local authorized
Canon dealer or your service representative about purchasing a
roller replacement kit, and then replace the retard roller and the
roller unit.
✘
Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by
other applications, the probable causes are as follows.
Symptoms
A multi-page TIFF file saved in CapturePerfect 3.0
cannot be opened by other applications.
Problem
The application you are using to open the TIFF file does
not support multi-page TIFF files.
Solution
Open the file with an application that supports multi-page
TIFF files.
Symptoms
A TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
Problem
If the TIFF file saved in CapturePerfect 3.0 has been
compressed, the application you are using to open the
TIFF file does not support the compression type that was
used to save the file in CapturePerfect 3.0.
Solution
Set the compression type for the image file to [None] and
save the file again in CapturePerfect 3.0.