Canon PIXMA G5020 G5000 series User Manual - Page 262

Ink Does Not Come Out Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Check1 Make sure joint button is not lifted up. Push the print head locking cover to make sure the print heads are installed properly. Next, push the joint buttons firmly to the end. Check Installation of Print Head Important • Remove the orange label and the protective tape of the print head to install it. Check2 Check the remaining ink level. Checking Ink Level Check3 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. Step1 Print the nozzle check pattern. After printing the nozzle check pattern, examine the pattern. • For Windows: Printing a Nozzle Check Pattern • For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Step2 Clean the print head. After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: Clean the print head • For macOS: Clean the print head If it does not improve, clean the print head again. If it still does not improve, go to the next step. Step3 Clean the print head deeply. 262