Canon PIXMA G5020 G5000 series User Manual - Page 278

2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. • From computer (macOS): Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance Check5 If intensity is set high, reduce intensity setting and try printing again. If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion. Adjusting Intensity Check6 Is paper feed roller dirty? Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Check7 Is inside of printer dirty? During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • To prevent staining inside the printer, be sure to set the correct paper size. Check8 Set longer ink drying time. This allows the printed surface to dry, preventing smudges and scratches. • For Windows: 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 278