Canon PIXMA MP810 Quick Start Guide - Page 96

Cannot Scan Films, Cannot Obtain a Clean Scan or Colors Scan Incorrectly Displayed, Image Is Not Clear - scanner lock switch

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Cannot Scan Films Cause Action Film guide not correctly placed on the Platen Glass. The Document Cover is not closed. The FAU Protective Sheet is not removed. The Scanner Lock Switch is not released. Insert the film in the film guide supplied for this machine and place the guide in the correct position on the Platen Glass. For loading the film, see "Scanning a Film" on page 37. Close the Document Cover properly. Remove the FAU Protective Sheet from the Document Cover. Slide the Scanner Lock Switch to the release position off. Then, turn the power back on. and turn the machine „ Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear) Cause Action Dust or dirt is stuck to the Platen Glass Remove any dust and dirt from the Platen Glass and the FAU Lamp. See or the FAU Lamp. "Cleaning the Platen Glass and Document Cover" on page 67. The original film is dirty. Remove any dirt from the film. The condition of the original film is poor If you are scanning from a computer, in Image Settings the ScanGear's (faded colors, etc.). Advanced Mode, select Fading Correction or Grain Correction to scan with image correction. Refer to the Scanning Guide on-screen manual. The slide mount you are using is white and the reflection is affecting scan quality. Note If there is no problem with the quality of the image seen on your computer screen, but the printout quality is unsatisfactory or has unwanted margin space, you need to adjust the print settings. Otherwise, it may be a machine problem. See "Print Results Not Satisfactory" on page 77. Use black mounts, or mask the slide mount with a black frame. „ Frames Are Not Detected Correctly Cause Film is out of position. The frame of a film is scanned on the edge of an image. / The edge of an image is missing. Action Reposition the film in the film guide so that the white line marks of the guide do not obscure the film frames. For loading the film, see "Scanning a Film" on page 37. Note Repositioning the film may not resolve the problem, depending on the film. In this case, scan from the computer. For details, refer to the Scanning Guide onscreen manual. Adjust Film print cutting range and rescan. See "Print Settings" in "Changing the Machine Settings" of the User's Guide onscreen manual. 92 Troubleshooting

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92
Troubleshooting
Cannot Scan Films
Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed
Image Is Not Clear)
Frames Are Not Detected Correctly
Cause
Action
Film guide not correctly placed on the
Platen Glass.
Insert the film in the film guide supplied for this machine and place the guide in
the correct position on the Platen Glass.
For loading the film, see “Scanning a Film” on page 37.
The Document Cover is not closed.
Close the Document Cover properly.
The FAU Protective Sheet is not
removed.
Remove the FAU Protective Sheet from the Document Cover.
The Scanner Lock Switch is not
released.
Slide the Scanner Lock Switch to the release position
and turn the machine
off. Then, turn the power back on.
Cause
Action
Dust or dirt is stuck to the Platen Glass
or the FAU Lamp.
Remove any dust and dirt from the Platen Glass and the FAU Lamp. See
“Cleaning the Platen Glass and Document Cover” on page 67.
The original film is dirty.
Remove any dirt from the film.
The condition of the original film is poor
(faded colors, etc.).
If you are scanning from a computer, in Image Settings the ScanGear’s
Advanced Mode, select
Fading Correction
or
Grain Correction
to scan with
image correction. Refer to the
Scanning Guide
on-screen manual.
Note
If there is no problem with the quality of the image seen on your computer
screen, but the printout quality is unsatisfactory or has unwanted margin space,
you need to adjust the print settings. Otherwise, it may be a machine problem.
See “Print Results Not Satisfactory” on page 77.
The slide mount you are using is white
and the reflection is affecting scan
quality.
Use black mounts, or mask the slide mount with a black frame.
Cause
Action
Film is out of position.
Reposition the film in the film guide so that the white line marks of the guide do
not obscure the film frames.
For loading the film, see “Scanning a Film” on page 37.
Note
Repositioning the film may not resolve the problem, depending on the film. In
this case, scan from the computer. For details, refer to the
Scanning Guide
on-
screen manual.
The frame of a film is scanned on the
edge of an image. / The edge of an
image is missing.
Adjust
Film print cutting range
and rescan.
See “Print Settings” in “Changing the Machine Settings” of the
User’s Guide
on-
screen manual.