Canon imageCLASS MF5550 imageCLASS MF5500 Facsimile Guide - Page 75

Faxing Problems

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Faxing Problems Sending Problems You cannot send a fax. Q Is the machine overheated? A Unplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine and try sending again. Q Did you connect the power cord to the machine just now? A Wait for a while. After connecting the power cord, the machine cannot scan documents immediately. Q Is the machine set for the correct telephone line type (pulse/tone)? A Make sure the machine is set for the correct telephone line type. (See "Setting the Telephone Line Type," on p. 2-6.) 7 Q Is the document loaded? A Remove the document, stack it if necessary, and place it on the platen glass or load it in the ADF correctly. For more information, see Chapter 3, "Document Handling," in the Basic Guide. Q Is the one-touch speed dialing key or coded speed dialing code you entered registered for the feature you want to use? A Check the one-touch speed dialing key or coded speed dialing code and make sure it is registered correctly. (See Chapter 3, "Speed Dialing.") Q Did you dial a correct number? Or have you been provided with an incorrect number? A Dial the number again, or check that you have the correct number. Q Does the other party's fax machine have enough paper? A Call the other party and ask them to make sure paper is loaded in their fax machine. Troubleshooting Faxing Problems 7-5

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Faxing Problems
7-5
Troubleshooting
7
Faxing Problems
Sending Problems
You cannot send a fax.
Q
Is the machine overheated?
A
Unplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then
plug in the machine and try sending again.
Q
Did you connect the power cord to the machine just now?
A
Wait for a while. After connecting the power cord, the machine cannot scan
documents immediately.
Q
Is the machine set for the correct telephone line type (pulse/tone)?
A
Make sure the machine is set for the correct telephone line type. (See "Setting
the Telephone Line Type," on p. 2-6.)
Q
Is the document loaded?
A
Remove the document, stack it if necessary, and place it on the platen glass or
load it in the ADF correctly. For more information, see Chapter 3, "Document
Handling," in the
Basic Guide
.
Q
Is the one-touch speed dialing key or coded speed dialing code you entered
registered for the feature you want to use?
A
Check the one-touch speed dialing key or coded speed dialing code and make
sure it is registered correctly. (See Chapter 3, "Speed Dialing.")
Q
Did you dial a correct number? Or have you been provided with an incorrect
number?
A
Dial the number again, or check that you have the correct number.
Q
Does the other party's fax machine have enough paper?
A
Call the other party and ask them to make sure paper is loaded in their fax
machine.