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Canon imageCLASS MF5880dn imageCLASS MF5880dn/5850dn Basic Operation Guide - Page 265

If You Cannot Solve a Problem, Customer Support (U.S.A.), Customer Support (Canada

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If You Cannot Solve a Problem If You Cannot Solve a Problem This section describes the customer support services. Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. ET. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: - For e-mail support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. ET Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http:// www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: - Product name (imageCLASS MF5880dn/MF5850dn) - Serial number (on the label located on the rear cover) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. 12-18 Troubleshooting

Section	Page
Manuals for the Machine	2
Contents	5
Preface	10
Available Features	10
How to Use This Guide	11
Symbols Used in This Manual	11
Keys and Buttons Used in This Manual	11
Abbreviations Used in This Manual	11
Illustrations Used in This Manual	11
Important Safety Instructions	12
Installation	12
Power Supply	13
Handling	13
Maintenance and Inspections	14
Consumables	16
Others	16
Telephone Equipment	16
Installation Requirements and Handling	17
Temperature and Humidity Conditions	17
Power Supply Requirements	17
Installation Requirements	17
Installation Space	18
Maintenance and Inspections	18
Customer Support	18
Legal Notices	19
Trademarks	19
Copyright	19
Third Party Software	19
Disclaimers	20
For CA, USA only	20
Legal Limitations on the Usage of Your Product and the Use of Images	20
FCC (Federal Communications Commission)	20
Users in the U.S.A.	21
Users in Canada	22
Utilisation au Canada	23
Laser Safety	25
CDRH Regulations	25
1 Before Using the Machine	26
Machine Components	27
External View (Front)	27
External View (Back)	29
Internal View	30
Operation Panel	31
Main Operation Panel	31
Send Operation Panel	34
Display (Standby Mode)	36
Copy Mode	36
Send Mode/Fax Mode	36
Scan Mode	36
Log In Mode	37
Toner Cartridge	38
Maintaining the Toner Cartridge	39
Entering Characters	40
About the Keys	40
Procedure for Entering Characters	41
Telephone Line Settings	42
Timer Settings	43
Setting the Sleep Mode	43
Setting the Auto Clear Time	44
Setting the Daylight Saving Time	44
2 Documents and Print Media	46
Documents Requirements	47
Scanning Area	48
Placing Documents	49
On the Platen Glass	49
In the ADF	50
Paper Requirements	51
Printable Area	53
Loading Paper	54
In the Paper Cassette	54
In the Multi-Purpose Tray	56
Setting the Paper Size Switch Lever	61
Setting Paper Size and Type	62
For the Paper Cassette	62
For the Multi-Purpose Tray	62
Output Tray	64
Output Tray Type	64
Selecting the Output Tray	65
3 Copying	66
Overview of Copy Functions	67
Basic Copying Method	69
Canceling Copy Jobs	70
Canceling Scanning or Outgoing Jobs	70
Canceling Reserved Jobs	70
Selecting Paper Source	72
Copying on Papers in Paper Cassettes	72
Using the Multi-Purpose Tray with Standard Paper Sizes	73
Using the Multi-Purpose Tray with Irregular Paper Sizes	74
Using the Multi-Purpose Tray with Envelopes	76
Selecting Image Quality	78
Adjusting Density	80
Adjusting Automatically	80
Adjusting Manually	81
Enlarge/Reduce Images	82
Preset Zoom	82
Custom Copy Ratio	83
Collating Copies	85
Multiple Documents onto One Sheet	87
2 on 1 Combination	87
Copying ID Card	88
2-Sided Copying	90
1 to 2-Sided Copying	91
2 to 2-Sided Copying	92
2 to 1-Sided Copying	93
Adjusting Sharpness	94
Selecting Paper Size Group	95
Changing Standard Mode	96
Initializing the Standard Mode	97
Printing a Sample Page	98
4 Printing	100
Overview of the Print Functions	101
Introduction to Using Print Functions	103
Printing Documents from a Computer	104
Scaling Documents	106
Printing Multiple Pages on One Sheet	108
2-Sided Printing	110
Checking and Canceling Print Jobs	111
5 Registering Destinations in the Address Book	112
About the Address Book	113
Storing/Editing One-Touch Keys	114
Registering Fax Numbers in One-Touch Keys	114
Registering E-Mail Addresses in One-Touch Keys	116
Registering File Server Addresses in One-Touch Keys	117
Registering Group Addresses in One-Touch Keys	118
Editing One-Touch Keys	119
Editing One-Touch Keys (Group Addresses)	120
Erasing One-Touch Keys	121
Erasing One-Touch Keys (Group Addresses)	122
Storing/Editing Coded Dial Codes	123
Registering Fax Numbers in Coded Dial Codes	123
Registering E-Mail Addresses in Coded Dial Codes	125
Registering File Server Addresses in Coded Dial Codes	126
Registering Group Addresses in Coded Dial Codes	127
Editing Coded Dial Codes	128
Editing Coded Dial Codes (Group Addresses)	129
Erasing Coded Dial Codes	130
Erasing Coded Dial Codes (Group Addresses)	131
6 Fax	132
Overview of Fax Functions	133
Introduction to Using Fax Functions	135
Methods for Receiving Faxes	135
Selecting the Receive Mode	141
Setting the Current Date and Time	141
Setting the Type of Telephone Line	142
Registering the Machine’s Name	142
Registering Your Machine’s Fax Number	143
Sending Fax Documents	144
Basic Methods for Sending Faxes	144
Calling the Recipient before Sending Fax Documents (Manual Sending)	144
Switching Temporarily to Tone Dialing	145
Dialing an Overseas Number (With Pauses)	146
Basic Methods for Sending PC Faxes	147
Canceling Sending Fax Documents	149
Specifying Destinations	150
Using Numeric Keys	150
Using the One-Touch Keys	151
Using Coded Dial Codes	151
Using the Group Addresses	152
Using the Address Book Key	153
Sending Documents to More Than One Location (Broadcasting)	155
Redialing When the Line Is Busy	157
Redialing Manually	157
Redialing Automatically	157
Using the Send History to Resend Faxes (Job Recall)	159
Adjusting Density	160
Selecting Image Quality	161
2-Sided Documents	162
Sending Documents at a Preset Time (Delayed Sending)	163
Changing Density Level	165
Standard Send Settings	166
Storing the Standard Send Settings	166
Restoring the Standard Send Settings to Their Default	166
Printing the TX Terminal ID	168
ECM Transmission	170
Adjusting the Pause Time	171
Time Out Mode	172
Checking the Dial Tone before Sending	173
Send Start Speed	174
Receiving Fax Documents	175
Basic Methods for Receiving Faxes	175
Printing Received Documents on Both Sides of Paper	176
Reducing a Received Document	177
Printing Footer Information on a Received Document	179
Specifying the Way of Printing When Toner Runs Out	180
ECM Reception	181
Optional Settings for FaxTel Mode	182
Optional Settings for DRPD Mode	184
Setting the Incoming Ring	185
Receiving Documents Manually with an External Telephone (Remote RX)	186
Activating the Remote Reception	186
Receiving Documents with the Remote Reception	187
Adjusting the Auto Switch Time	188
Receive Start Speed	189
Receiving Documents in Memory without Printing Out (Memory Lock Reception)	190
Printing All Documents Stored in the Memory Lock Reception Mode	192
Checking/Changing the Status of Fax Documents in Memory	193
Checking/Deleting Fax Transmission Documents	193
Checking/Deleting Fax Reception Documents	194
Checking the Fax Log	195
7 E-Mail (MF5880dn only)	196
Overview of E-Mail Functions	197
Introduction to Using E-Mail Functions	199
Basic E-Mail Operations	200
Sending E-Mail Documents	200
Canceling Sending E-Mail Documents	202
8 Scanning	204
Overview of the Scanner Functions	205
Introduction to Using Scanner Functions	207
For Scanning Documents to a File Server (MF5880dn only)	207
For Scanning Documents to a Computer (USB Connection)	208
For Scanning Documents to a Computer (Network Scan)	208
Basic Scanning Operations	209
Scanning Documents to a File Server (MF5880dn only)	209
Scanning Documents to a USB Memory	211
Scanning Documents to a Computer (USB Connection)	213
Scanning Documents to a Computer (Network Scan)	213
Canceling Scan Jobs	215
Canceling Scanning Documents to a File Server (MF5880dn only)	215
Canceling Scanning Documents to a USB Memory	215
Canceling Scanning Documents to a Computer Connected with the USB Cable	216
Canceling Scanning Documents to a Networked Computer	216
9 Network	218
Flowchart for Setting Up Network	219
What is the Network?	220
Overview of Network Functions	221
10 Settings from a PC	222
Overview of Remote UI	223
Starting the Remote UI	225
11 Maintenance	228
Cleaning the Machine	229
Exterior	229
Fixing Unit	229
Automatic Feeder Cleaning	230
Scanning Area	231
Replacing the Toner Cartridge	234
When a Message Appears	234
Redistributing Toner	234
Replacing the Toner Cartridge with a New One	236
Recycling Used Cartridges	239
The Clean Earth Campaign - The Canon Cartridge Return Program	239
U.S.A. PROGRAM	240
Canadian Program – Programme au Canada	243
Transporting the Machine	245
12 Troubleshooting	248
Clearing Jams	249
Document Jams	249
Paper Jams	251
Display Messages and Error Codes	260
Display Messages	260
Error Codes	260
If <LOAD CORRECT PAPER> is displayed	261
Reloading the Paper	261
Changing the Paper Size Setting	261
If a Power Failure Occurs	264
If You Cannot Solve a Problem	265
Customer Support (U.S.A.)	265
Customer Support (Canada)	265
13 Machine Settings	266
Machine Settings	267
Printing USER DATA LIST	267
Accessing the Setting Menu	267
Setting Menu	268
VOLUME CONTROL	268
COMMON SETTINGS	269
COPY SETTINGS	270
TX/RX SETTINGS	271
ADDRESS BOOK SET.	275
PRINTER SETTINGS	277
TIMER SETTINGS	279
ADJUST./CLEANING	280
REPORT SETTINGS	281
SYSTEM SETTINGS	282
14 Appendix	290
Specifications	291
General	291
Copier	292
Printer	292
Scanner (Scanning with USB)	292
Scanner (Scanning via Network)	293
Facsimile	293
Telephone	294
Send	294
Paper Feeder Unit PF-44 (Optional)	294

Match case Limit results 1 per page

12-18

Troubleshooting

If You Cannot Solve a Problem

This section describes the customer support services.

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon

Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00

P.M. ET. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical support options*:

For e-mail support, the latest driver or document downloads, and answers to frequently asked questions,

visit http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. ET Monday through Friday (excluding holidays) for products still

under warranty 1-800-652-2666

If the problem cannot be corrected by using one of the above technical support options, repair options are

available at the time of your call to the live technical support number above or via the website at http://

www.canon.ca/

* Support program specifics are subject to change without notice.

Please have the following information ready when you contact Canon:

Product name (imageCLASS MF5880dn/MF5850dn)

Serial number (on the label located on the rear cover)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power

cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

–