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Canon imagePROGRAF iPF785 User Guide - Page 647

Installation problems, The computer does not recognize the printer, Removing Installed Printer Drivers

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iPF785 The computer does not recognize the printer Installation problems The computer does not recognize the printer ...647 Removing Installed Printer Drivers ...647 The computer does not recognize the printer Cause Corrective Action In the Control Panel menu, Use USB or Use Ethernet is set to Off. Set Use USB or Use Ethernet to On. (See "Menu Settings.") ➔P.457 Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Note Windows. 1 From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. 2 Select the printer in the list and click Delete. 3 Click Yes after the Warning message is displayed. 4 Make sure that the printer has been removed from the list, and then click Exit. Troubleshooting Installation problems Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Note Windows. 1 Select Control Panel from the start menu. 2 Select Uninstall a program. • If the User Account Control dialog box is displayed, click Yes. Note 3 Select imagePROGRAF Status Monitor, and then click the Uninstall button. Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of 647 Note Windows. User's Guide

Section	Page
Cover	1
Contents	2
Basic Printing Workflow	15
Printing procedure	16
Printing Options Using Rolls and Sheets	16
Turning the Printer On and Off	17
Loading and Printing on Rolls	19
Loading and Printing on Sheets	21
Printing in Windows	22
Printing from Mac OS	23
Canceling print jobs	25
Canceling Print Jobs from the Control Panel	25
Canceling Print Jobs from Windows	26
Canceling Print Jobs from Mac OS	26
Pausing Printing	29
Pausing Printing	29
Enhanced Printing Options	31
Choosing Paper for Printing	32
Choosing a Paper for Printing	32
Specifying Paper in the Printer Driver	32
Printing Photos and Office Documents	33
Printing Photos and Images	33
Printing Photos and Images (Windows)	33
Printing Photos and Images (Mac OS)	35
Printing Office Documents	37
Printing Office Documents (Windows)	37
Printing Office Documents (Mac OS)	38
Using PosterArtist to Compose Originals	41
Printing CAD Drawings	43
Printing CAD Drawings	43
Printing Line Drawings and Text	43
Printing Line Drawings and Text (Windows)	44
Printing Line Drawings and Text (Mac OS)	45
Printing from AutoCAD	47
Specifying Colors and Printing CAD Drawings	48
Specifying Colors and Printing CAD Drawings (Windows)	49
HP-GL/2 Printing	50
Adjusting Images	51
Adjusting the Color in the Printer Driver	51
Fine-Tuning Colors of Photos and Images (Windows)	53
Fine-Tuning Colors of Photos and Images (Mac OS)	55
Giving Priority to Particular Graphic Elements and Colors for Printing	58
Choosing the Document Type and Printing Conditions (Windows)	60
Choosing the Document Type and Printing Conditions (Mac OS)	62
Printing enlargements or reductions	65
Resizing Originals to Match the Paper Size	65
Resizing Originals to Match the Paper Size (Windows)	65
Resizing Originals to Fit the Roll Width	67
Resizing Originals to Fit the Roll Width (Windows)	67
Resizing Originals to Fit the Roll Width (Mac OS)	69
Resizing Originals by Entering a Scaling Value	71
Resizing Originals by Entering a Scaling Value (Windows)	72
Resizing Originals by Entering a Scaling Value (Mac OS)	73
Printing at full size	76
Printing on Oversize Paper	76
Printing at Full Size (Windows)	77
Printing at Full Size (Mac OS)	78
Borderless Printing at Actual Size	80
Borderless Printing at Actual Size (Windows)	81
Borderless Printing at Actual Size (Mac OS)	83
Borderless Printing	87
Borderless Printing on Paper of Equivalent Size	87
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	88
Borderless Printing by Resizing Originals to Fit the Roll Width	90
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	91
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS)	93
Printing banners or at other non-standard sizes	97
Printing Vertical or Horizontal Banners (Large-Format Printing)	97
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	98
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS)	101
Printing on Non-Standard Paper Sizes	104
Printing on Non-Standard Paper Sizes (Windows)	104
Printing on Non-Standard Paper Sizes (Mac OS)	107
Tiling and multiple pages per sheet	110
Printing Multiple Originals Next to Each Other	110
Printing Multiple Originals Next to Each Other (Windows)	111
Printing Multiple Originals Next to Each Other (Mac OS)	113
Printing Multiple Pages Continuously	114
Printing Multiple Pages Continuously (Windows)	114
Printing Multiple Pages Continuously (Mac OS)	116
Printing Multiple Pages Per Sheet	118
Printing Multiple Pages Per Sheet (Windows)	118
Printing Multiple Pages Per Sheet (Mac OS)	120
Printing Posters in Sections	123
Printing Large Posters (Windows)	123
Centering originals	126
Printing Originals Centered on Rolls	126
Printing Originals Centered on Rolls (Windows)	126
Printing Originals Centered on Rolls (Mac OS)	128
Printing Originals Centered on Sheets	130
Printing Originals Centered on Sheets (Windows)	130
Printing Originals Centered on Sheets (Mac OS)	132
Conserving roll paper	135
Conserving Roll Paper by Rotating Originals 90 Degrees	135
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	135
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS)	136
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	139
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	139
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS)	141
Checking Images Before Printing	144
Checking the Layout in a Preview Before Printing	144
Other useful settings	145
Printing With Watermarks	145
Printing with Watermarks—COPY, FILE COPY, and so on (Windows)	146
Making the Original Orientation Match the Paper Orientation	148
Making the Original Orientation Match the Paper Orientation (Windows)	148
Making the Original Orientation Match the Paper Orientation (Mac OS)	149
Using Favorites	151
Cutting Roll Paper After Printing	152
Cutting Roll Paper After Printing (Windows)	152
Cutting Roll Paper After Printing (Mac OS)	153
Windows Software	157
Printer Driver	158
Printer Driver Settings	158
Specifying Paper in the Printer Driver	160
Confirming Print Settings	161
Checking the Layout in a Preview Before Printing	162
Using Favorites	163
Accessing the Printer Driver Dialog Box from Applications	164
Accessing the Printer Driver Dialog Box from the Operating System Menu	166
Main Sheet	167
Paper Information on Printer Dialog Box	170
Paper Detailed Settings Dialog Box	170
View Settings Dialog Box for the Printing Application	172
Color Adjustment Sheet: Color	172
Object Adjustment Dialog box: Color	174
Matching Sheet	174
Color Adjustment Sheet: Monochrome	176
Object Adjustment Dialog box: Monochrome	177
Page Setup Sheet	178
Output Method Dialog box	180
Paper Size Options Dialog Box	181
Layout Sheet	182
Page Options Dialog Box	184
Special Settings Dialog Box	185
Favorites Sheet	186
Utility Sheet	187
Support Sheet	188
Settings Summaries Dialog Box	189
Device Settings Sheet	189
Preview	191
The Features of Preview	191
Starting Preview	191
Preview Main Window	193
Dialog Area	195
Enlarge/Reduce the screen display	196
Moving a Page	196
Using the ruler	196
Priority setting for rotating 90 degrees	197
Printing with Selecting the Layout	198
Print on the Center	200
Not Print Spaces at the Top/Bottom	201
Free Layout	202
The Features of Free Layout	202
Starting Free Layout	203
Free Layout Main Window	204
Detailed Settings	205
Preferences Dialog Box	206
Page Options Dialog Box	207
Zoom Dialog Box	208
Format Dialog Box	208
Laying out a Multiple-File Document on One Page	210
Laying out a Document Created with Multiple Application Programs on One Page	212
Selecting an Object	215
Changing the Object Size	215
Moving an Object	216
Rotating an Object	216
Laying out Objects Automatically	217
Aligning Objects	217
Changing the Object Overlapping Order	219
Pasting a Copied or Cut Object	220
Folded Duplex Window	221
Finished Size Settings Dialog Box	222
Binding Settings Dialog Box	223
Prints using Folded Duplex	224
Color imageRUNNER Enlargement Copy	225
The Features of Color imageRUNNER Enlargement Copy	225
Starting Color imageRUNNER Enlargement Copy	225
Color imageRUNNER Enlargement Copy Dialog Box	226
Hot Folder	227
Creating a New Hot Folder	228
Specifying an Existing Shared Folder as a Hot Folder	231
Setting the Print Parameters	234
Printing Enlargements of Scanned Originals from a Color imageRUNNER	234
Print Plug-In for Office	236
Print Plug-In for Officefeatures	236
Steps to install	237
Steps to uninstall	239
When Print Plug-In for Office is not displayed	240
To start from Microsoft Word	243
Print Matching Roll Width(Word)	245
Borderless Printing(Word)	247
Multi-Page Printing(Word)	249
Register the settings (Word)	251
Print Using Registered Settings(Word)	252
Portrait Orientation/Landscape Orientation(Word)	254
To start from Microsoft PowerPoint	255
Print Matching Roll Width(PowerPoint)	257
Borderless Printing(PowerPoint)	259
Multi-Page Printing(PowerPoint)	262
Register the settings (PowerPoint)	263
Print Using Registered Settings(PowerPoint)	264
Portrait Orientation/Landscape Orientation(PowerPoint)	266
To start from Microsoft Excel	267
Print Entire Sheet(Excel)	269
Print Selected Area(Excel)	271
Configuring Binding (Excel)	274
Configuring Special Settings	275
Mac OS Software	277
Printer Driver	278
Printer Driver Settings	278
Specifying Paper in the Printer Driver	279
Confirming Print Settings	281
Checking the Layout in a Preview Before Printing	281
Using Favorites	282
Accessing the Printer Driver Dialog Box from Applications	282
Main Pane	283
Paper Detailed Settings Dialog Box	286
View set. Dialog Box for the Printing Application	288
Matching pane	288
Color Settings Pane: Color	291
Object Adjustment dialog box: Color	292
Color Settings Pane: Monochrome	292
Object Adjustment dialog box: Monochrome	293
Page Setup Pane	294
Additional Settings Pane	295
Preview	296
The Features of Preview	296
Starting Preview	296
Preview Main Window	298
Paper Settings Panel	300
Easy Settings	302
Advanced Settings	303
Output Settings Panel	304
Color Settings Panel	306
Color Adjustment	307
Matching	309
Driver Matching Mode	311
ICC Matching Mode	312
ColorSync	313
Preferences Dialog Box	313
Zoom Dialog Box	313
Go to Page Dialog Box	314
Print with No Borders	314
Print on the Center	315
Not Print Spaces at the Top/Bottom	315
Print Page Rotated 90 Degrees	316
Display with Fitting to the Width of the Paper	316
Display with All	317
Display with Actual Size	317
Moving a Page	318
Free Layout	319
The Features of Free Layout	319
Starting Free Layout	319
Free Layout Main Window	321
Paper Settings Panel	323
Easy Settings	324
Advanced Settings	326
Color Settings Panel	327
Color Adjustment	328
Matching	330
Driver Matching Mode	332
ICC Matching Mode	333
ColorSync	334
Preferences Dialog Box	334
Page Setup Dialog Box	335
Zoom Dialog Box	336
Format Dialog Box	337
Laying out a Multiple-File Document on One Page	337
Laying out a Document Created with Multiple Application Programs on One Page	338
Selecting an Object	338
Changing the Object Size	339
Moving an Object	339
Rotating an Object	340
Laying out Objects Automatically	340
Aligning Objects	340
Changing the Object Overlapping Order	342
Pasting a Copied or Cut Object	343
Color imageRUNNER Enlargement Copy	344
The Features of Color imageRUNNER Enlargement Copy	344
Starting Color imageRUNNER Enlargement Copy	344
Color imageRUNNER Enlargement Copy Dialog Box	345
Hot Folder	345
Creating a New Hot Folder	346
Editing a Hot Folder (Setting Print Conditions)	347
Deleting a Hot Folder	349
Setting the Print Parameters	350
Paper Settings Panel	350
Easy Settings	352
Advanced Settings	353
Output Settings Panel	354
Color Settings Panel	356
Driver Matching Mode	357
ICC Matching Mode	358
Printing Enlargements of Scanned Originals from a Color imageRUNNER	358
Handling and Use of Paper	361
Paper	362
Types of Paper	362
Paper Sizes	362
Using Paper Other Than Genuine Paper and feed confirmed Paper	364
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings	365
Displaying the Paper Reference Guide	366
Updating paper information	368
Handling rolls	372
Attaching the Roll Holder to Rolls	372
Loading Rolls in the Printer	375
Changing the Type of Paper	378
Specifying the Paper Length	380
Removing the Roll from the Printer	380
Removing the Roll Holder from Rolls	383
Feeding Roll Paper Manually	384
Keeping Track of the Amount of Roll Paper Left	385
Specifying the Ink Drying Time for Rolls	385
Specifying the Cutting Method for Rolls	388
Cutting the Leading Edge of Roll Paper Automatically	391
Reducing Dust from Cutting Rolls	393
Handling sheets	394
Loading Sheets in the Printer	394
Printing From a Desired Starting Point	396
Removing Sheets	399
Output Stacker	400
Using the Output Stacker	400
Media Configuration Tool (Windows)	405
The Features of Media Configuration Tool	405
Installation Procedures	405
Starting Method	407
Media Configuration Tool Main Window	408
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	408
Adding Media Types	410
Changing Media Names	412
Deleting Media Types You Have Added	414
Switching Media Types Display Show/Hide	415
Changing the Display Order of Media Types	417
Checking the update	418
Media Configuration Tool (Mac OS)	419
The Features of Media Configuration Tool	419
Procedures for Installing	419
Starting Method	421
Media Configuration Tool Main Window	422
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	423
Adding Media Types	424
Changing Media Names	427
Deleting Media Types You Have Added	429
Switching Media Types Display Show/Hide	430
Changing the Display Order of Media Types	432
Checking the update	433
Control Panel	435
Operations and Display Screen	436
Control Panel	436
Control Panel Display	438
How to View Instructions with Navigate	443
Checking Instructions During Printer Operations	444
Printer Menu	446
Printer Menu Operations	446
Menu Operations	447
Menu Structure	450
Menu Settings	457
Status Print	468
Printing Interface Setting Reports	471
Printer Parts	475
Printer parts	476
Front	476
Side	478
Top Cover (Inside)	479
Roll Cover (Inside)	480
Carriage	480
Ink Tank Cover (Inside)	481
Stand	482
Hard Disk	483
Printer Hard Disk Operations	483
Checking the Free Hard Disk Space	484
Erasing Data on the Printer's Hard Disk	485
Optional accessories	487
Roll Holder Set	487
Network Setting	489
Network Environment	490
Network Environment	490
Using RemoteUI	492
Using RemoteUI	492
Initial Settings	494
Configuring the IP Address on the Printer	494
Configuring the IP Address Using the Printer Control Panel	494
Configuring the IP Address Using ARP and PING Commands	495
Configuring TCP/IPv6 Network Settings	497
Configuring the Printer Driver Destination (Windows)	497
Configuring the Printer Driver Destination (Mac OS)	498
Configuring the Printer's TCP/IP Network Settings With RemoteUI	498
Mac OS Settings	502
Configuring the Destination in TCP/IP Networks	502
Configuring the Destination for Bonjour Network	502
Other Settings	503
Specifying Printer-Related Information	503
Configuring the Communication Mode Manually	504
Email Notification When Printing is Finished or Errors Occur	505
Initializing the Network Settings	505
Device Setup Utility (Windows)	506
imagePROGRAF Device Setup Utility	506
Installing imagePROGRAF Device Setup Utility	506
Configuring the IP Address Using imagePROGRAF Device Setup Utility	506
Print Job Management	509
Status Monitor (Windows)	510
The Features of imagePROGRAF Status Monitor	510
Job Management Using imagePROGRAF Status Monitor	511
Printmonitor (Mac OS)	513
The Features of imagePROGRAF Printmonitor	513
Job Management Using imagePROGRAF Printmonitor	514
Accounting (Windows)	515
Accounting Manager	515
Launching the Accounting Manager	515
Accounting Manager Main Window	516
Job List Area	518
Accounting Manager Basic Procedures	520
Configuring Unit Costs in Accounting Manager	520
Setting the Unit Cost for Ink	521
Setting the Unit Cost for Paper	522
Setting the Unit Cost for Items Other Than Ink and Paper	523
Configuring Units and Display Settings in Accounting Manager	524
Automatically Acquiring Print Job Logs at Regular Intervals	525
Canceling Regular Print Job Log Acquisition	525
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	525
Exporting Print Job Data as a CSV File	526
Displaying Job Properties or Period Properties	526
Showing, Saving and Loading Selected Unit Cost Data	527
Showing the Total Amount of Ink and Paper Consumed	527
Basic Print Job Operations	529
Using the Printer Hard Disk	529
Saving Print Jobs on the Printer Hard Disk	531
Managing the Job Queue (Deleting or Preempting Other Jobs)	534
Managing Pending Jobs (Printing or Deleting Jobs on Hold)	536
Printing Saved Jobs	538
Deleting Saved Jobs	542
Moving Saved Jobs	546
Advanced Print Job Operations	551
Saving Print Jobs Sent from Sources Other than the Printer Driver	551
Printing Without Saving Jobs in the Common Box	552
Setting Passwords for Personal Boxes	553
Naming Personal Boxes	556
Displaying a List of Saved Jobs	559
Printing a List of Saved Jobs	562
Displaying Details of Saved Jobs	563
Renaming Saved Jobs	566
Adjustments for Better Print Quality	571
Adjusting the Printhead	572
Adjusting the Printhead	572
Automatic Adjustment to Straighten Lines and Colors	572
Manual Adjustment to Straighten Lines and Colors	573
Adjusting Line Misalignment	575
Troubleshooting Paper Abrasion and Blurry Images	578
Adjusting the feed amount	579
Adjusting the Feed Amount	579
Selecting a Feed Amount Adjustment Method	579
Automatic Banding Adjustment	580
Manual Banding Adjustment	582
Fine-Tuning the Paper Feed Amount	583
Adjusting Line Length	584
Adjusting the Vacuum Strength	585
Maintenance and Consumables	587
Ink Tanks	588
Ink Tanks	588
Replacing Ink Tanks	588
Checking Ink Tank Levels	594
When to Replace Ink Tanks	594
Attach the Ink Tank Cover to the printer	595
Printheads	597
Printhead	597
Checking for Nozzle Clogging	597
Cleaning the Printhead	598
Replacing the Printhead	599
Maintenance Cartridge	606
Maintenance Cartridge	606
Replacing the Maintenance Cartridge	606
Checking the Remaining Maintenance Cartridge Capacity	610
When to Replace the Maintenance Cartridge	611
Cleaning the Printer	612
Cleaning the Printer Exterior	612
Cleaning Inside the Top Cover	612
Other Maintenance	616
Preparing to Transfer the Printer	616
Reinstalling the Printer	619
Updating the Firmware	622
Troubleshooting	625
Frequently Asked Questions	626
Frequently Asked Questions	626
Problems Regarding Paper	627
Clearing Jammed Roll Paper	627
Clearing a Jammed Sheet	630
Clearing Jammed Paper (Paper Feed Slot)	633
Roll paper cannot be inserted into the Paper Feed Slot	635
Cannot load sheets	635
Paper is not cut neatly	635
Paper is not cut	635
Depression on the leading edge is left	636
The size of clear film cannot be detected	636
Roll Paper is Continuously Ejected	636
Printing does not start	637
The Data lamp on the Control Panel does not light up	637
The printer does not respond even if print jobs are sent	637
Ink Filling.. is displayed	637
The display screen indicates Agitating...	637
The printer stops during a print job	638

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Installation problems

The computer does not recognize the printer

..........................................................................................................

647

Removing Installed Printer Drivers

.................................................................................................................................

647

The computer does not recognize the printer

Cause

Corrective Action

In the Control Panel menu,

Use USB

Use Ethernet

is set to

Off

Set

Use USB

Use Ethernet

(See "Menu Settings.")

➔

P.457

Removing Installed Printer Drivers

Follow these steps to remove installed printer drivers and utilities.

Removing printer drivers (Windows)

Remove the printer driver as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of

Windows.

From the Windows

start

menu, select

All Programs

Canon Printer Uninstaller

imagePROGRAF Printer

Driver Uninstaller

to display the

Delete Printer

window.

Select the printer in the list and click

Delete

Click

Yes

after the

Warning

message is displayed.

Make sure that the printer has been removed from the list, and then click

Exit

Removing imagePROGRAF Status Monitor (Windows)

Remove imagePROGRAF Status Monitor as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of

Windows.

Select

Control Panel

from the

start

menu.

Select

Uninstall a program

Note

•

If the

User Account Control

dialog box is displayed, click

Yes

Select

imagePROGRAF Status Monitor

, and then click the

Uninstall

button.

Removing imagePROGRAF Device Setup Utility (Windows)

Remove imagePROGRAF Device Setup Utility as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of

Windows.

iPF785

The computer does not recognize the printer

User's Guide

Troubleshooting

Installation problems

647