Canon imagePROGRAF iPF785 Basics Guide - Page 104

Cannot print over a network, Cannot connect the printer to the network

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Troubleshooting Cannot connect the printer to the network iPF785 Series Cannot print over a network Cannot connect the printer to the network ...104 Cannot print over a TCP/IP network ...104 Cannot print over a Bonjour network ...104 Cannot connect the printer to the network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. Corrective Action 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the print- er on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The bottom indicator is green if the printer is connected via 1000Base-T, while the top indicator is orange if connected via 100Base-TX and the top indicator is green if connected via 10Base-T. If the Link indicator is not lit, check the following points. • Make sure the hub is on. • Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable. If there is any problem, replace the Ethernet cable. • Check the communication mode with the hub. Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (See "Configuring the Communication Mode Manually.") ➔User's Guide Cannot print over a TCP/IP network Cause The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly. The computer you are trying to print from is not configured correctly. Corrective Action Make sure the printer's IP address is configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.") ➔User's Guide (See "Configuring the IP Address Using the Printer Control Panel.") ➔User's Guide Make sure the printer's TCP/IP network settings are configured correctly. (See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.") ➔User's Guide Make sure the computer's TCP/IP network settings are configured correctly. (See "Configuring the Printer Driver Destination (Windows).") ➔User's Guide (See "Configuring the Destination in TCP/IP Networks (Macintosh).") ➔User's Guide Cannot print over a Bonjour network Cause The computer you are trying to print from is not configured correctly. The computer and printer are not on the same network. Corrective Action Make sure the computer is configured correctly. (See "Configuring the Destination for Bonjour Network (Macintosh).") ➔User's Guide Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator. Cannot print over a network 104 Basic Guide

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Cannot print over a network
Cannot print over a network
Cannot connect the printer to the network
......................................................................................................
104
Cannot print over a TCP/IP network
....................................................................................................................
104
Cannot print over a Bonjour network
..................................................................................................................
104
Cannot connect the printer to the network
Cannot connect the printer to the network
Cause
Corrective Action
The Ethernet cable
is not connected cor-
rectly to the printer's
Ethernet port.
1.
Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the print-
er on. For instructions on connecting the cable, refer to the Setup Guide.
2.
Make sure the Link indicator is lit.
The bottom indicator is green if the printer is connected via 1000Base-T, while the top indicator is orange
if connected via 100Base-TX and the top indicator is green if connected via 10Base-T.
If the Link indicator is not lit, check the following points.
•
Make sure the hub is on.
•
Make sure the end of the Ethernet cable is connected correctly.
Insert the Ethernet cable until it clicks and locks in place.
•
Make sure there is no problem with the Ethernet cable.
If there is any problem, replace the Ethernet cable.
•
Check the communication mode with the hub.
Although the printer normally detects the hub communication mode and transmission rate automati-
cally (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, config-
ure the connection method manually, specifying the communication mode in use.
(See "Configuring the Communication Mode Manually.")
➔
User's Guide
Cannot print over a TCP/IP network
Cannot print over a TCP/IP network
Cause
Corrective Action
The printer's IP address is not
configured correctly.
Make sure the printer's IP address is configured correctly.
(See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.")
➔
User's Guide
(See "Configuring the IP Address Using the Printer Control Panel.")
➔
User's Guide
The printer's TCP/IP network set-
tings are not configured correctly.
Make sure the printer's TCP/IP network settings are configured correctly.
(See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.")
➔
User's Guide
The computer you are trying to
print from is not configured cor-
rectly.
Make sure the computer's TCP/IP network settings are configured correctly.
(See "Configuring the Printer Driver Destination (Windows).")
➔
User's Guide
(See "Configuring the Destination in TCP/IP Networks (Macintosh).")
➔
User's Guide
Cannot print over a Bonjour network
Cannot print over a Bonjour network
Cause
Corrective Action
The computer you are trying to
print from is not configured cor-
rectly.
Make sure the computer is configured correctly.
(See "Configuring the Destination for Bonjour Network (Macintosh).")
➔
User's Guide
The computer and printer are
not on the same network.
Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router.
Make sure the computer and printer are on the same network. For information about network set-
tings, ask your network administrator.
Cannot connect the printer to the network
iPF785 Series
Basic Guide
Troubleshooting
Cannot print over a network
104