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Cisco 6961 User Guide - Page 65

Hold, Hold and Resume a Call, Swap Between Held and Active Calls on Multiple Lines

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Calling Features Hold Hold allows you to put an active call into a held state. Hold and Resume a Call 1. To put a call on hold, press the Hold button . The Hold icon displays and the line button flashes green. 2. To resume the call, press the Resume softkey or the flashing green line button. Swap Between Held and Active Calls on Multiple Lines If your phone supports multiple lines, use line buttons to swap between held and active calls. For example, if you have a held call on Line 1 and an active call on Line 2, press the Line 1 button to make the Line 1 call active (resume it from hold) and to automatically put the Line 2 call on hold. Put a Call on Hold by Answering a New Call on Another Line If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically. To answer the new call in this case, press the flashing amber line button or the Answer softkey. Determine if a Shared Line is on Hold Look for a flashing red line button and the hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user. Hold Reversion Hold Reversion notifies you when a call is left on hold. A Hold Reversion notification is similar to a new call notification and includes these cues: • Single ring, repeating at intervals • Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 53

Section	Page
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)	1
Quick Reference	3
Softkeys	3
Common Phone Tasks	3
Phone Screen Icons	4
Feature Icons	4
Buttons	4
Contents	5
Your Phone	13
Cisco Unified IP Phone 6921	13
Phone Connections	13
Buttons and Hardware	15
Phone Screen	17
Footstand	17
Higher Viewing Angle	19
Lower Viewing Angle	20
Handset Rest	21
Cisco Unified IP Phone 6941	22
Phone Connections	22
Buttons and Hardware	24
Phone Screen	27
Footstand	27
Higher Viewing Angle	29
Lower Viewing Angle	30
Handset Rest	31
Cisco Unified IP Phone 6961	32
Phone Connections	32
Buttons and Hardware	34
Phone Screen	36
Footstand	36
Higher Viewing Angle	38
Lower Viewing Angle	39
Handset Rest	40
Applications	41
Phone Applications	41
Call History	41
View Call History	42
View Call Record Details	42
Filter Call History	42
Dial From Call History	42
Clear Call History	43
Delete Call Record From Call History	43
Preferences	44
Ring Tones	44
Contrast	44
Services	45
Access Services	45
Phone Information	45
View Phone Information	45
Administrator Settings	46
Contacts	47
Phone Contacts	47
Corporate Directory	47
Search for and Dial a Contact	47
Search for and Dial a Contact While on a Call	48
Personal Directory	48
Personal Directory Options	49
Fast-Dial Codes with Personal Directory	51
Messages	52
Voice Messages	52
Personalize Your Voicemail	52
Check for Voice Messages	52
Listen to Voice Messages	53
Calling Features	54
Feature Buttons and Softkeys	54
Auto Answer	55
Auto Answer with Your Headset	55
Auto Answer with Your Speakerphone	55
Call Back	55
Set up a Call Back Notification	56
Call Forward All	56
Forward Calls on a Primary Line	57
Call Park	57
Park and Retrieve a Call Using Park	58
Park and Retrieve a Call Using Assisted Directed Call Park	58
Park and Retrieve a Call Using Manual Directed Call Park	58
Call Pickup	59
Answer a Call Using Pickup	59
Answer a Call Using Group Pickup and a Group Pickup Number	59
Answer a Call Using Group Pickup and a Phone Number	60
Answer a Call Using Other Pickup	60
Call Waiting	60
Respond to a Call Waiting Notification	60
Codes	61
Place a Call Using a Client Matter Code	61
Place a Call Using a Forced Authorization Code	61
Conference	61
Add Another Party to Your Call to Create a Conference	62
Combine Calls Across Lines to Create a Conference	62
Swap Between Calls Before Completing a Conference	62
End a Conference	62
View Conference Participants	62
Remove Conference Participants	62
Divert	63
Divert a Call	63
Do Not Disturb	63
Turn DND On and Off	63
Extension Mobility	64
Enable Extension Mobility	64
Fast Dial	64
Place a Call with a Fast-Dial Button	64
Hold	65
Hold and Resume a Call	65
Swap Between Held and Active Calls on Multiple Lines	65
Put a Call on Hold by Answering a New Call on Another Line	65
Determine if a Shared Line is on Hold	65
Hold Reversion	65
Respond to a Hold Reversion Notification	66
Hunt Groups	66
Sign In and Out of a Hunt Group	66
Intercom	66
Place an Intercom Call	66
Receive an Intercom Call	67
Line Status	67
Line Status Indicators	67
Malicious Call Identification	68
Trace a Suspicious Call	68
Meet Me	68
Host a Meet-Me Conference	68
Join a Meet-Me Conference	68
Mobile Connect	69
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone	69
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone	69
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone	70
Mute	70
Mute Your Phone	70
On-hook Dialing	70
Dial a Number On-hook	70
Privacy	70
Enable Privacy on a Shared Line	71
Quality Reporting Tool	71
Report Problems on Your Phone	71
Redial	71
Redial a Number	71
Shared Lines	72
Speed Dial	72
Place a Call with a Speed-Dial Button	73
Place a Call with a Speed-Dial Code	73
Transfer	73
Transfer a Call to Another Number	73
Use Direct Transfer to Connect Calls Across Lines	74
Swap Between Calls Before Completing a Transfer	74
Web Dialer	74
Use Web Dialer with Cisco Directory	74
Use Web Dialer with Another Online Corporate Directory	74
Set Up, View, or Change Web Dialer Preferences	75
Sign Out of Web Dialer	75
User Options	76
User Options Web Pages	76
Sign In and Out of User Options Web Pages	76
Device	77
Select a Device From the User Options Web Pages	77
Customize Do Not Disturb Options	77
Line Settings	78
Set Up Call Forwarding Per Line	78
Change the Voice Message Indicator Setting Per Line	78
Change the Audible Voice Message Indicator Setting Per Line	79
Change the Ring Settings Per Line	79
Change or Create a Line Text Label for Your Phone Display	79
Speed Dial on the Web	80
Set Up Speed-Dial Buttons	80
Set Up Speed-Dial Codes	80
Phone Services	80
Subscribe to a Service	81
Search for Services	81
Change or End Services	81
Change a Service Name	82
Add a Service to an Available Programmable Feature Button	82
User Settings	82
Change Your Browser Password	82
Change Your PIN	83
Change the Language for Your User Options Web Pages	83
Change the Language for Your Phone Display	83
Directory	83
Personal Address Book	84
Add a New PAB Entry	84
Search for a PAB Entry	84
Edit a PAB Entry	84
Delete a PAB Entry	84
Assign a Feature Button for Personal Address Book	84
Fast Dials	85
Assign a Feature Button for Fast Dial	85
Assign a Fast Dial Code to a PAB Entry	85
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry	86
Search for a Fast Dial Entry	86
Edit a Fast Dial Phone Number	86
Delete a PAB Entry	86
Mobility Settings	87
Add a New Remote Destination	87
Create an Access List	88
Plugins	88
Access Plugins	88
FAQs and Troubleshooting	89
Frequently Asked Questions	89
Troubleshooting Tips	89
Conference	89
Personal Directory	90
Shared Lines	90
User Options	91
Product Safety, Security, Accessibility, and Related Information	92
Safety and Performance Information	92
Power Outage	92
External Devices	92
Cisco Product Security	93
Accessibility Features	93
Hearing Impaired Accessibility Features	93
Vision Impaired and Blind Accessibility Features	97
Mobility Impaired Accessibility Features	99
Additional Information	102
Warranty	103
Cisco One-Year Limited Hardware Warranty Terms	103