Cisco 7911G Phone Guide - Page 49

Using a Handset, Headset, and Speaker

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0

41

Using the Monitor Feature

The following table shows how you can use the Monitor feature.

If you want to...

Then...

Use the handset

Lift it to go off-hook; replace it to go on-hook.

Listen to the call on the speaker

Press

Monitor

and then hang up the handset. You will be able to

hear the call but you will not be able to talk on the call.

Note

The

Monitor

and

MonOff

softkeys are not available if

Group Listen is enabled.

Turn off the speaker and use the

handset

Lift the handset, or press

MonOff

.

Note

The

Monitor

and

MonOff

softkeys are not available if

Group Listen is enabled.

Turn off the speaker and hang up

Press

EndCall

.

Adjust the speaker volume level

for a call

Press the up or down

Volume

button during a call or after

invoking a dial tone.

Press

Save

to preserve the volume level for future calls.

Tips

•

If your system administrator has disabled the speaker on your phone, the

GListen

,

GLOff

,

Monitor

, and

MonOff

softkeys will not be available to you. You must lift the handset to place and

monitor calls.

•

Pressing the

Volume

button changes the volume for the handset or speaker, depending on which

device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker

and not the handset.

Note

If you need to change the wideband setting for your handset (for example, if you change your

handset) press

and choose

Settings

>

User Preferences > Audio Preferences > Wideband

Handset

. If the Wideband Handset setting shows as dimmed, then this setting is not user

controllable.

Check with your system administrator to be sure your phone system is configured to use

wideband. If the system is not configured for wideband, you may not detect any additional

audio sensitivity even when using a wideband handset. To learn more, refer to the handset

documentation or ask your system administrator for assistance.

Section	Page
Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)	1
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Speed Dialing	4
Getting Started	9
Using this Guide	9
Finding Additional Information	9
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	13
An Overview of Your Phone	17
Understanding Buttons and Hardware	17
Understanding Lines vs. Calls	19
Understanding Line and Call Icons	19
Accessing Applications Menus	19
Accessing the Help System on Your Phone	20
Understanding Feature Availability	20
Understanding SIP vs. SCCP	20
Basic Call Handling	21
Placing a Call-Basic Options	21
Placing a Call-Additional Options	23
Answering a Call	24
Ending a Call	25
Using Hold and Resume	26
Switching Between Multiple Calls	27
Switching an In-Progress Call to Another Phone	27
Viewing Multiple Calls	27
Transferring Calls	28
Sending a Call to a Voice Message System	29
Forwarding Calls to Another Number	29
Using Do Not Disturb	30
Making Conference Calls	31
Using Conference Features	31
Using Conference	32
Using Join	33
Using cBarge	33
Using Meet-Me	34
Viewing or Removing Conference Participants	34
Advanced Call Handling	36
Speed Dialing	36
Picking Up a Redirected Call on Your Phone	37
Storing and Retrieving Parked Calls	38
Logging Out of Hunt Groups	39
Using a Shared Line	39
Understanding Shared Lines	39
Using Barge to Add Yourself to a Shared-Line Call	40
Understanding Barge Features	40
Using Barge Features	40
Preventing Others from Viewing or Barging a Shared-Line Call	41
Making and Receiving Secure Calls	41
Tracing Suspicious Calls	43
Prioritizing Critical Calls	43
Using Cisco Extension Mobility	45
Managing Business Calls Using a Single Phone Number	45
Using a Handset, Headset, and Speaker	48
Using the Group Listen Feature	48
Using the Monitor Feature	49
Using a Headset	50
Using AutoAnswer	50
Changing Phone Settings	51
Customizing Rings and Message Indicators	51
Customizing the Phone Screen	52
Using Call Logs and Directories	53
Using Call Logs	53
Directory Dialing	55
Using Corporate Directory on Your Phone	55
Using Personal Directory on Your Phone	56
Accessing Voice Messages	59
Using the Cisco Unified CM User Options Web Pages	60
Accessing Your User Options Web Pages	60
Configuring Features and Services on the Web	61
Using Personal Directory on the Web	61
Using Your Personal Address Book on the Web	61
Configuring Fast Dials on the Web	63
Using the Address Book Synchronization Tool	64
Setting Up Speed Dials on the Web	64
Setting Up Phone Services on the Web	66
Controlling User Settings on the Web	67
Controlling Line Settings on the Web	67
Setting Up Phones and Access Lists for Mobile Connect	69
Using Cisco WebDialer	71
Understanding Additional Configuration Options	73
Troubleshooting Your Phone	74
General Troubleshooting	74
Viewing Phone Administration Data	75
Using the Quality Reporting Tool	75
Cisco One-Year Limited Hardware Warranty Terms	76

Cisco 7911G Phone Guide - Page 49

Using the Monitor Feature

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