Compaq 270680-003 Software Reference Guide for the Compaq Deskpro Family of Pe
Compaq 270680-003 - Deskpro 4000 - 32 MB RAM Manual
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- Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 1
Software Reference Guide Compaq Deskpro Family of Personal Computers - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 2
Software Reference Guide Compaq Deskpro Family of Personal Computers - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 3
accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Software Reference Guide Compaq Deskpro Family of Personal Computers Second Edition (July 1998) First Edition (April 1998) Part Number 166907-002 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 4
CONTENTS preface Using This Guide Symbols and Conventions ...v chapter 1 Getting Started Installing Your Operating System 1-1 System Information (INSPECT 2-11 Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows).........2-12 Using Compaq Insight Personal Edition 2-13 Running - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 5
Remote Shutdown 3-20 Replicating Your Setup...3-21 Dual-State Power Button 3-22 Power Management ...3-23 Enhanced Support Software CD and World Wide Web Site 3-23 Compaq Integrated Software 3-25 Universal Driver Manager 3-25 Building Blocks and Partners 3-26 Desktop Management Interface (DMI - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 6
throughout this guide: s When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol. For example, Ctrl+Alt+Delete. s The names of files are with a mouse, you will be directed to "select" or "click" the information. Software Reference Guide v - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 7
The following words and symbols mark special messages throughout this guide: ! WARNING: Text set off in this manner indicates that failure to . Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or other points of information. vi Using This - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 8
to select the appropriate language for your operating system. Read and follow the instructions that appear on the screen to complete the installation. CAUTION: Once the automatic system. Read and follow the instructions that appear on the screen to complete the installation. Software Reference - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 9
can also be used to install additional drivers or files with Windows NT. This capability does not This directory and its subdirectories provide the Compaq-specific integration of Windows NT for your for your computer model and include device drivers supported by Windows NT. When prompted for the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 10
Compaq Information Center Æ Create Emergency Repair Diskette. 2. Read and follow the instructions Compaq Information Center Æ Create Boot Diskettes. 2. Read and follow the instructions Follow the instructions displayed on the screen. To 120 drive, follow the instructions below: Restart the computer - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 11
documentation from Microsoft. Be sure to register your computer with Compaq. Registration establishes a record of ownership and gives you an do so. Registration is easy-just visit Compaq's Web site at www.compaq.com/register and follow the instructions that appear on the screen. 1-4 Getting Started - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 12
to "Enhanced Support Software CD and World Wide Web Site" in Chapter 3 for ordering information) t Compaq Web Site at www.compaq.com t Compaq Restore CD, which is supplied with many Deskpro models (or contact your Compaq authorized dealer, reseller, or service provider) Software Reference Guide 2-1 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 13
Computer Setup Utilities and diagnostic features provide information you will need about the computer system if you need assistance from Compaq Customer Support. These tools can also be used: s To change factory default settings, and to set or change the system configuration, which may be necessary - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 14
error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Descriptive mode during POST, press any key (except F10 or F12). s Establish an Ownership Windows, click Start Æ Shut Down Æ Restart the Computer. Software Reference Guide 2-3 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 15
then on again, to access the utility. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced. 3. Using the arrow keys or the Tab key, select the option you Exit. This option will restore the original system defaults. 2-4 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 16
Heading File Storage Computer Setup Option Description System to Removable Media, the computer will restart. Turn the computer off, then on, manually. IDE Devices Lists information regarding IDE devices connected to the system. ATAPI devices ( , or DVD-ROM drive). Software Reference Guide 2-5 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 17
Service Boot System IDs Description Enables setup (administrator) password. See the "Security Management" section of this guide and USB ports and audio security. Enables/disables Network Service Boot. (Feature supported on select models only.) Allows you to set Asset ID entry. 2-6 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 18
set energy saver mode to advanced, disabled, or minimal. Allows you to enable/disable timeouts or manually select timeout values. Note: This selection will only appear when energy saver mode is set to advanced. I/O (fast/legacy) delay and bus priority (ISA/PCI). Software Reference Guide 2-7 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 19
should be used by advanced users only. Description Allows you to set printer mode (flexible/standard), NumLock state at power-on, and Erase-Eaze Keyboard support. Appears only if there are multiple PCI video adapters in the system. Allows users to specify which VGA controller will be the "boot" or - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 20
Compaq Insight Personal Edition (Diagnostics for Windows), described later in this guide. Create a Diagnostics Diskette Deskpro EP Series, Deskpro EN Series, and Deskpro EN Series, Small Form Factor To create a bootable, DOS-based Diagnostic Diskette, * run the SOFTPAQ executable file found - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 21
Compaq Customer Support Center. s To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service interfaces s Modem type installed s Graphics settings s Windows WIN.INI file details Categories or items of information displayed by View System - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 22
a Diagnostics Diskette" for instructions. 1. Reboot your computer will detect all devices manufactured by Compaq; devices from other manufacturers may not installation problem, call your Compaq authorized dealer, reseller, or service provider on errors, or to print or file a log of errors. t Prompted - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 23
4. Follow the instructions on the screen as the diagnostic tests are run on the devices. Record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance. To exit either TEST or INSPECT, press the Esc key to reach - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 24
Information (INSPECT). 4. Review and print this information and, if necessary, discuss it with your authorized Compaq reseller or service provider. To print the information, click File, then select Print. Select one of the following options: Detailed Report (All Categories), Summary Report (All - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 25
recommended actions, you may be able to solve some problems yourself. 6. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. 7. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-14 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 26
purchases. Compaq authorized dealers, resellers, and service providers can tell you what backup software combinations are currently available for your computer. For a list of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. Software Reference Guide 2-15 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 27
Deskpro system software. Along with the Microsoft operating system CD, the Compaq Restore CD enables you to selectively restore the original Deskpro system about or problems with this CD, please contact your local Compaq authorized dealer or reseller or Compaq customer service. 2-16 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 28
Net PC technologies. It is tightly integrated with Compaq Management Solutions Partners and Compaq Insight Manager. Intelligent Manageability delivers solutions in five and Configuration Guide (IMINST.HLP) and the online Intelligent Manageability Guide (INTMGT3.HLP). Support for specific features - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 29
Compaq Restore CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system software, configuration management and troubleshooting F12=Network Service Boot message appears in the lower-right corner of the Compaq logo screen. Follow the instructions on the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 30
Compaq computers are manufactured with the hardware and firmware required to fully support the DMI 2.0 standard. Compaq Smart Cover Sensor alerts with Compaq Insight Manager to deliver proactive Compaq Computer Setup Utilities menu. Prevents writing to the removable media drives. From the Compaq - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 31
for manually disabling the Smart Cover Lock, is available from Compaq. You'll need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide. From the Compaq Computer - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 32
your Guide to Features & Upgrades. Password Security The computer supports security password features, which can be established through the Compaq Computer Setup Password and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Software Reference Guide 3-5 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 33
the computer off, then on again, to access the utility. 3. Select Security, then Power-On Password and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Entering a Power-On Password To enter a power-on password, complete the following steps: 1. Turn on - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 34
delimiter character as shown: current password/ Refer to the "National Keyboard Delimiter Characters" section in this chapter for information about alternate delimiter characters. Software Reference Guide 3-7 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 35
National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to the "System Board Jumpers and Switches" appendix of your Guide to Features & Upgrades for instructions on clearing passwords. 3-8 Intelligent Manageability - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 36
the message is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then Smart Cover and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Software Reference Guide 3-9 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 37
you must turn the computer off, then on again, to access the utility. 3. Select Security, then select Smart Cover and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Unlocking the Smart Cover Lock 1. Turn on or restart the computer. If you are in Windows - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 38
one of the following: s Contact your authorized Compaq reseller or service provider. s Refer to the Compaq World Wide Web site (www.compaq.com) for ordering information. s Call the appropriate number in the Contacting Compaq Customer Support guide. For more information about using the Smart Cover - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 39
Security, then select Password Options and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Disabling the Keyboard also be available, through the cable lock provision. See your Guide to Features & Upgrades for more information on using and installing - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 40
free of charge, before they actually fail. Processors with ECC cache memory are available on select Compaq personal computers. SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to these drives, free of charge, before the drives fail. Software Reference Guide 3-13 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 41
free of charge, before the modules actually fail. ECC memory modules are optional on all Compaq personal computers. To use this feature, you must replace the standard DIMMs with ECC on the server, or with Seagate Backup Exec software supporting the PD-CD drive. 3-14 Intelligent Manageability - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 42
. For instructions on configuring the Backup Exec SMART Client, contact your systems administrator or refer to the Seagate Backup Exec documentation. Cheyenne has also created an agent to support the Proactive before internal components are damaged or data is lost. Software Reference Guide 3-15 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 43
. For more information, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 44
enabling Remote ROM Flash, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 45
Because there is no video or hard drive support from the Boot Block ROM, the keyboard lights communicate information. When the Boot Block detects an invalid system ROM, the system sounds a series of beeps ( - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 46
the power off, then turn the power on. ON ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ON ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Keyboard Lights Software Reference - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 47
Remote Security Management, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 48
Wakeup and Remote Shutdown, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 49
suspend/wakeup, as desired. For more information about the various screen and configuration options, refer to the "Using Compaq Computer Setup Utilities" section of this guide. 3. Select File Æ Save Changes and Exit. After configuring the power button to function as a suspend button, press the power - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 50
Support Software CD and World Wide Web Site Compaq engineers rigorously test and debug software developed by Compaq and third-party suppliers, and develop operatingsystem specific support install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 51
latest support software easier. There are three methods you can use to access support software: s You can order the Support Software CD for Compaq For ordering information, refer to the Guide to Features and Upgrades that came with your computer. If you call Compaq to place an order, be sure - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 52
solution enables customers to manage and control ongoing software maintenance costs. The UDM is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and may be downloaded from the Compaq World Wide Web site at www.compaq.com. Software Reference Guide 3-25 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 53
member of the DMTF, delivers hardware and software instrumentation that supports the DMI standard. For more information on configuring the DMI software, refer to the online Intelligent Manageability Guide. Compaq Insight Manager and the Insight Management Agents Using the industry-standard - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 54
the AssetControl features so that LAN and PC administrators can manage the Compaq Family of Personal Computers information from a central location. The partnership ensures Corporation s Novell Inc. s Seagate Technology, Inc. s Tally Systems Corp. s Tivoli Systems, Inc. Software Reference Guide 3-27 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 55
Compaq Diagnostics for Windows, 2- 12 Compaq Insight Manager and the Insight Management Agents, 3-26 Compaq Insight Personal Edition, 2-12 Compaq Integrated Software, 3-25 Compaq Management Solutions Partners Program, 3-27 Compaq Interface, 3-12 Enhanced Support Software CD, 3-23 Compaq Insight - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 56
over network, 1-2 Microsoft Windows NT Workstation, 1- 1 mouse enabling and disabling, 3-12 N National Keyboard Delimiter Characters, 3-8 network service boot, 3-2 O operating system, 2-1 installing, 1-1 ordering backup diskettes, 2-15 Ownership Tag, 3-4 P parallel interface control, 3-3 passwords - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 57
Prediction, 3-13 software, 2-1 software recovery, 2-16 Software Updating and Management, 3- 16 Support Software CD, 2-1 Surge-Tolerant Power Supply, 3-15 suspend configuring power button, 3-22 System Information (INSPECT), 2-10 using, 2-11 W World Wide Web Site, 3-23 Software Reference Guide I-3 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 58
Software
Reference Guide
Compaq Deskpro Family
of Personal Computers