Compaq Presario 1900 Presario 1900 Series Maintenance and Service Guide - Page 86
Diagnostic Error Codes
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Maintenance & Service Guide Presario 1900 Series Models: 1900T, 1905, 1906, 1910, 1915, 1919, 1920, 1922, 1925, 1926, 1927, 1928, 1929, and 1930 Before You Begin Removal Sequence Product Description Specifications Troubleshooting Pin Assignments Parts Catalog Battery Operations Index Troubleshooting Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing proceed with the remaining steps. each step. If the problem is resolved, do not For the removal and replacement of a particular subassembly, see the section for Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 600 through 699 1101 1701 through 1736 501 through 516 2402 through 2456 2458 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Memory Test Keyboard Test Parallel Printer Test Diskette Drive or LS-120 Test Serial Test Hard Drive Test Video Test Audio Test Touch Pad Pointing Device Test CD/DVD Test Error Code 101-xx 102-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 113-xx 114-01 200 -xx 202-xx 203-xx 204-xx 211-xx 214-xx 215-xx 300 -xx 301-xx Processor Test Error Codes Description Recommended Action CPU test failed Replace the processor and retest. Coprocessor or Weitek Error 1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest. DMA page registers test failed Replace the system board and retest. Interrupt controller master test failed Port 61 error Keyboard controller self-test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer load data test failed Protected mode test failed Speaker test failed 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Memory Test Error Codes Memory machine ID test failed 1. Flash the system ROM and retest. Memory system ROM checksum failed 2. Replace the system board and retest. Write/Read test failed Address test failed Random pattern test failed 1. Remove the memory module and retest. 2. Install a new memory module and retest. Noise test failed Random address test failed Keyboard Test Error Codes Failed ID Test Failed Selftest/Interface Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 302-xx Failed Individual Key Test 2. Replace the keyboard and retest. 304-xx Failed Keyboard Repeat Test 3. Replace the system board and retest. 401 -xx 402-xx 403-xx 600 -xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 609-xx 610-xx 697-xx 698-xx 699-xx Parallel Printer Test Error Codes Printer failed or not connected Failed Port Test Printer pattern test failed 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest. Diskette Drive Test Diskette ID drive types test failed Diskette format failed Diskette read test failed 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest. Diskette write, read, compare test failed Diskette random read test failed Diskette ID media failed Diskette speed test failed Diskette reset controller test failed Diskette change line test failed Diskette type error Diskette drive speed not within limits Diskette drive/media ID error 1. Replace media. 2. Run the Configuration and Diagnostics Utilities. 1101-xx Serial Test Error Codes Serial port test failed 1. Check port configuration 2. Replace the system board and retest. 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1706-xx 1707-xx Hard Drive Test Error Codes Hard drive format test failed Hard drive read test failed Hard drive write/read/compare test failed Hard drive random seek test failed 1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest. Hard drive controller test failed Hard drive ready test failed Hard drive recalibration test failed 1708-xx 1709-xx 1710-xx Hard drive format bad track test failed Hard drive reset controller test failed Hard drive park head test failed 1715-xx Hard drive head select test failed 1716-xx Hard drive conditional format test failed 1717-xx Hard drive ECC* test failed 1719-xx Hard drive power mode test failed 1724-xx Network preparation test failed 1736-xx Drive monitoring test failed * ECC = Error Correction Code Video Test Error Codes 501-xx 502-xx Video controller test failed Video memory test failed The following apply to error codes 501-xx through 516-xx: 503-xx 504-xx 505-xx Video attribute test failed 1. Disconnect external monitor and test Video character set test failed with internal LCD display. Video 80 × 25 mode 9 × 14 character 2. Replace the display assembly and retest. cell test failed 3. Replace the system board and retest. 506-xx Video 80 × 25 mode 8 × 8 character cell test failed 507-xx Video 40 × 25 mode test failed 508-xx Video 320 × 200 mode color set 0 test failed 509-xx Video 320 × 200 mode color set 1 test failed 510-xx 511-xx 512-xx 514-xx 516-xx 2402 -xx 2403-xx 2404-xx 2405-xx 2406-xx 2408-xx 2409-xx Video 640 × 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Video memory test failed Video attribute test failed The following steps apply to error codes 2402-xx through 2456-xx: Video character set test failed 1. Run the Configuration and Diagnostics Video 80 × 25 mode 9 × 14 character Utilities. cell test failed 2. Replace the display assembly and retest. Video 80 × 25 mode 8 × 8 character 3. Replace the system board and retest. cell test failed Video 320 × 200 mode color set 0 test failed Video 320 × 200 mode color set 1 test failed 2410-xx 2411-xx 2412-xx 2414-xx Video 640 × 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed 2416-xx 2418-xx 2419-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx Video noise pattern test failed ECG/VGC memory test failed ECG/VGC ROM checksum test failed ECG/VGC 640 × 200 graphics mode test failed ECG/VGC 640 × 350 16 color set test failed 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. ECG/VGC 640 × 350 64 color set test failed ECG/VGC monochrome text mode test failed ECG/VGC monochrome graphics mode test failed 640 × 480 graphics test failure 2432-xx 2448-xx 320 × 200 graphics (256 color mode) test failure Advanced VGA Controller test failed 2451-xx 132-column Advanced VGA test failed 2456-xx 2458 -xx Advanced VGA 256 Color test failed Advanced VGA BitBLT test 2468-xx Advanced VGA DAC test 2477-xx Advanced VGA data path test The following step applies to error codes 2458-xx through 2480-xx: Replace the system board and retest. 2478-xx Advanced VGA BitBLT test 2480-xx Advanced VGA LineDraw test 3206 -xx Audio Test Error Codes Audio System Internal Error Replace the system board and retest. 8601 -xx 8602-xx TouchPad/Pointing Device Interface Test Error Codes Mouse test failed Interface test failed 1. Replace the TouchPad and retest. 2. Replace the system board and retest. 3301 -xx 3305-xx 6600-xx CD/DVD Drive Test Error Codes CD/DVD drive read test failed CD/DVD drive seek test failed ID test failed 1. Replace the CD/DVD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD/DVD drive and retest. 5. Replace the system board and retest. 6605-xx Read test failed 6608-xx Controller test failed 6623-xx Random read test failed Back to top