CyberPower PR1000RT2UC User Manual - Page 22

TROUBLESHOOTING Problem UPS does not provide power to equipment. UPS does not perform expected runtime. UPS cannot be turned on. PowerPanel Business is inactive. "Service Battery" message appears on display screen. "Fault" or "Error" message is appearing on display screen. Possible Cause Solution Circuit breaker has tripped due to an overload. Turn the UPS off and unplug at least one piece of equipment. Wait 10 seconds, reset the circuit breaker, and then turn the UPS on. Batteries are discharged. Recharge the UPS for at least 3 hour. UPS has been damaged by a surge or spike. Contact CyberPower for repair. Non-critical outlets have turned off automatically due to an overload in battery mode. NCL outlets will be turned on automatically as utility is restored. To avoid recurring, check "Off on Overload" setting in Outlet Control Menu and disable the function. Batteries are not fully charged. Recharge the batteries by leaving the UPS plugged in. Batteries are degraded. Contact CyberPower about replacement batteries. UPS does not recognize the correct quantity of Extended Battery Modules. Adjust the setting of Extended Battery Module Quantity on your UPS to correct numbers via LCD module, PowerPanel Business software or RMCARD interface (if installed). UPS is not connected to an AC outlet. The unit must be connected to a 100 - 120V or 100 - 125V outlet. (See TECHNICAL SPECIFICATIONS section) Batteries are worn out. Contact CyberPower about replacement batteries. Mechanical problem. Contact CyberPower for repair. Part of hard reboot process has been performed. Long press of the power switch to forcibly shut down the UPS when it freezes. When the UPS is off, long press of the power switch to light up the display screen for a few seconds. This does not turn on the UPS. Refer to BASIC OPERATION section to correctly turn on the UPS. The serial cable or USB cable is not connected. Connect the cable to your UPS and computer. Use the cable that came with the unit if your own communication cable does not work. The serial cable or USB cable is connected to the wrong or defected port. Try another port on the computer. UPS is not providing battery power. Shut down the computer and turn the UPS off. Wait 10 seconds and turn the UPS back on to reset the unit. The Battery Replacement Date has reached the recommended maintenance period. Perform a runtime estimation via PowerPanel Business software to verify battery capacity is sufficient and acceptable. If batteries have been recently replaced, reset the Battery Replacement Date using PowerPanel Business software or RMCARD interface; you can also reset the Battery Change Date in Advanced Setup Menu through LCD module. An internal malfunction may have occurred. Please refer to Fault Warning Display and Alarm in the LCD OPERATION GUIDE section. If the fault persists, take note and contact CyberPower for repair. 21