Dell 1537 Setup Guide - Page 37

Lockups and Software Problems - service manual

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Page 37 highlights

Solving Problems • Check if the memory module is compatible with your computer. Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Basic Specifications" on page 56. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). • Reseat the memory modules (see the Service Manual on the Dell Support website at support. dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If the computer does not start up - Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding - End the program: 1. Press simultaneously. 2. Click Applications. 3. Click the program that is no longer responding 4. Click End Task. If a program crashes repeatedly - Check the software documentation. If necessary, uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on the CD. If the computer stops responding - NOTICE: You might lose data if you are unable to perform an operating system shutdown. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. 35

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35
Solving Problems
Check if the memory module is compatible
•
with your computer. Your computer supports
DDR2 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 56.
Run the Dell Diagnostics (see “Dell
•
Diagnostics” on page 39).
Reseat the memory modules (see the
•
Service
Manual
on the Dell Support website at
support.
dell.com
) to ensure that your computer is
successfully communicating with the memory.
Lockups and Software Problems
If the computer does not start up
— Ensure
that the power cable is firmly connected to the
computer and to the
electrical outlet.
If a program stops responding
— End the
program:
Press <Ctrl><Shift><Esc> simultaneously.
1.
Click
2.
Applications
.
Click the program that is no longer
3.
responding
Click
4.
End Task
.
If a program crashes repeatedly
— Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE:
Software usually includes
installation instructions in its
documentation or on the CD.
If the computer stops responding
—
NOTICE:
You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press the power button for
at least 8 to 10 seconds until the computer turns
off and then restart your computer.