Dell 1537 Setup Guide - Page 51

AutoTech, Service - parts

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Page 51 highlights

Getting Help Dell Support e-mail addresses • [email protected] • [email protected] • [email protected] (Latin America and Caribbean countries only) • [email protected] (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses • [email protected] (Asian/Pacific countries only) • [email protected] (Canada only) Anonymous file transfer protocol (FTP) • ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service-AutoTech- provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see "Contacting Dell" on page 52. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see "Contacting Dell" on page 52 for problems with your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. 49

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49
Getting Help
Dell Support e-mail
addresses
•
•
•
(Latin America and
Caribbean countries only)
•
(Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
•
(Asian/Pacific
countries only)
•
(Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com
•
Log in
as user:
anonymous
, and use your
e-mail address as your password.
AutoTech
Service
Dell’s automated support service–AutoTech–
provides recorded answers to the questions
most frequently asked by Dell customers about
their portable and desktop computers.
When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond
to your questions. For instructions on accessing
the telephone number to call your region, see
“Contacting Dell” on page 52.
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com
, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 52
for problems with your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.