Dell A960 All In One Personal Printer User's Guide - Page 71

Document Does Not Print, Setup Diagram, Setup, Diagram, User's Guide

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Page 71 highlights

Anytime your printer has a problem, make sure: • Your printer is on. • The scanner is unlocked. For help locating the scanner lock, see the picture of the printer on page 11. • You removed the stickers and tape from the bottom of the ink cartridges. For help, see the Setup Diagram. • The paper is loaded correctly. For help, see "Loading Paper" on page 25 • You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you have both cartridges installed. For help installing the cartridges, see the Setup Diagram. • Disconnect, and then reconnect both ends of the USB cable. For help, see the Setup Diagram. • Unplug the power supply from the electrical outlet. Reconnect the power supply (see your setup documentation). Turn the power on. • Restart your computer. If problems persist, see "Uninstalling and reinstalling the software" in your User's Guide. For help accessing your User's Guide, see page 13. Document Does Not Print • Make sure the cartridges are properly installed. • Use an undamaged USB cable. • Check your printer status to make sure your document is not being held or paused. To check printer status: a Click Start → Control Panel → Printers and Other Hardware → Printers and Faxes (Windows XP). Click Start → Settings → Printers and Faxes or Printers (Windows 2000). b Double-click the Dell AIO Printer A960 icon, and then click Printer. c Click Printer, and make sure no check mark appears next to Pause Printing. • Print a test page: a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. b Click the Maintenance tab. c From the Maintenance tab, click Print a test page. Troubleshooting 71

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Troubleshooting
71
Anytime your printer has a problem, make sure:
•
Your printer is on.
•
The scanner is unlocked. For help locating the scanner lock, see the picture of the
printer on page 11.
•
You removed the stickers and tape from the bottom of the ink cartridges. For help, see
the
Setup Diagram
.
•
The paper is loaded correctly. For help, see "Loading Paper" on page 25
•
You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you
have both cartridges installed. For help installing the cartridges, see the
Setup
Diagram
.
•
Disconnect, and then reconnect both ends of the USB cable. For help, see the
Setup
Diagram
.
•
Unplug the power supply from the electrical outlet. Reconnect the power supply (see
your setup documentation). Turn the power on.
•
Restart your computer. If problems persist, see “Uninstalling and reinstalling the
software” in your
User’s Guide
. For help accessing your
User’s Guide
, see page 13.
Document Does Not Print
•
Make sure the cartridges are properly installed.
•
Use an undamaged USB cable.
•
Check your printer status to make sure your document is not being held or paused. To
check printer status:
a
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Printers and
Faxes
(Windows XP).
C
lick
Start
→
Settings
→
Printers and Faxes
or
Printers
(Windows 2000).
b
Double-click the
Dell AIO Printer A960
icon, and then click
Printer
.
c
Click
Printer
, and make sure no check mark appears next to
Pause Printing
.
•
Print a test page:
a
Click
Start
→
All Programs
(or
Programs
)
→
Dell
Printers
→
Dell
AIO Printer
A960
→
Dell
Printer
Solution Center
.
b
Click the
Maintenance
tab.
c
From the Maintenance tab, click
Print a test page
.