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Dell C2665dnf Dell Dell Document Hub Color Laser Multifunction Printer User - Page 559

Digital Certificate Problems, Symptom, Cause, Action

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Digital Certificate Problems Symptom Cause Action The certificate import button is disabled. SSL communication is disabled. Create a self-signed certificate and enable SSL. The certificate details button is disabled. The certificate cannot be imported. The time setting is incorrect. Confirm validity period of the certificate as well as the time setting of the device. The certificate file is incorrect. Confirm whether the password is correct. Confirm whether the file type is PKCS#7/#12 or x509CACert (extension: p7b/p12/pfx/cer/crt). Confirm whether the attribute information (key Usage/Extended key usage) of the certificate to be imported is set correctly. The browser is incorrect. Use Internet Explorer. 016-404 is displayed when trying to The certificate data stored in use security functions that require internal memory is either deleted, certificates. corrupt, or is not readable. Import the certificate and enable the security settings again. A certificate cannot be set with "Certificate Details". The validity period is invalid. The validity period of the certificate is invalid. Confirm whether the time setting of the machine is correct, and whether the validity period of the certificate has expired. The certificate path is invalid. The certificate chain (path validation) of the imported certificate may not be correctly validated. Confirm whether all of the high-level certificates (Trusted/Intermediate) have been imported and are not deleted, and whether the validity period has expired. Although a certificate was imported, The type of the certificate is it is not displayed when selecting incorrect. with "Local Device". To import a certificate for use with the device (own device), import the secret key and a certificate of the PKCS#12 (p12/pfx) format as a pair. Server validation is not operating correctly. The certificate chain is incorrect when importing. Although importing a root certificate (Trusted) to use for server authentication, an Intermediate certificate may be required when validating the path. When executing a certificate file with the certification authority, create the certificate with a format including all paths and then import that certificate. Digital Signature cannot be selected The certificate cannot be associated. Either the certificate has not been imported or the with the IPsec setting. certificate has not been associated for use with Digital Signature of IPsec. Refer to "Setting the Certificate in the IPsec Digital Signature Mode" to set a certificate of IPsec. Troubleshooting Guide 557

Section	Page
C2665dnf \| Dell Document Hub Color Laser Multifunction Printer	1
Contents	3
Notes, Cautions, and Warnings 25	3
1 Dell™ C2665dnf Color Laser Multifunction Printer User's Guide 27	3
2 Finding Information 29	3
3 Product Features 33	3
4 About the Printer 35	3
5 Preparing Printer Hardware 43	4
6 Installing Optional Accessories 45	4
7 Connecting Your Printer 59	4
8 Setting the IP Address 71	4
9 Loading Paper 75	5
10 Installing Printer Drivers on Windows® Computers 79	5
11 Installing Printer Drivers on Macintosh Computers 95	5
12 Installing Printer Drivers on Linux Computers (CUPS) 97	5
13 Operator Panel 109	6
14 Dell™ Printer Configuration Web Tool 117	7
15 Understanding the Tool Box Menus 185	8
16 Understanding the Printer Menus 213	8
17 Print Media Guidelines 293	11
18 Loading Print Media 299	11
19 Printing 307	12
20 Copying 325	13
21 Scanning 337	14
22 Faxing 367	14
23 Dell™ Document Hub 393	16
24 Understanding Your Printer Software 405	16
25 User Authentication 423	17
26 Multiple Desktop - Tile Customization 427	18
27 Using the Server Address Book and Server Phone Book 429	18
28 Using Digital Certificates 433	18
29 Understanding Fonts 443	18
30 Understanding Printer Messages 449	19
31 Specifications 459	19
32 Maintaining Your Printer 467	20
33 Removing Options 507	21
34 Clearing Jams 513	21
35 Troubleshooting Guide 531	21
Appendix 563	22
Before Beginning	25
Notes, Cautions, and Warnings	27
As for RSA BSAFE	27
Dell™ C2665dnf Color Laser Multifunction Printer User's Guide	29
Conventions	29
Finding Information	31
Product Features	35
About the Printer	37
Front and Rear View	37
Front View	37
Rear View	38
Duplex Automatic Document Feeder (DADF)	39
Space Requirements	39
Operator Panel	40
Additional Components	40
Optional Accessories	40
Non-bundled Items	40
Securing the Printer	41
Ordering Supplies	41
Setting up the Printer (Printer Setup)	43
Preparing Printer Hardware	45
Removing Tape	45
Installing Optional Accessories	47
Installing the Optional 550-Sheet Feeder	47
Updating Your Driver to Detect 550-Sheet Feeder	49
Installing the Optional Wireless Adapter	52
Verifying the Contents of the Box	53
Installing the Optional Wireless Adapter	53
Determining the Wireless Network Settings	54
Configuring the Optional Wireless Adapter	55
Configuring the Wireless Adapter Using Dell Printer Setup	55
Configuring the Wireless Adapter Without Using Dell Printer Setup	56
Reconfiguring the Wireless Setting	59
Reconfiguring the Wireless Setting Using Dell Printer Configuration Web Tool	59
Reconfiguring the Wireless Setting Using Dell Printer Setup	60
Connecting Your Printer	61
Connecting Printer to Computer or Network	62
Direct Connection	62
Network Connection	63
Connecting the Telephone Line	63
Turning on the Printer	65
Setting Initial Settings on the Operator Panel	65
Setting the IP Address	73
Assigning an IP Address	73
When Using the Dell Printer Setup	73
When Using the Operator Panel	73
When Using the Tool Box	74
Verifying the IP Settings	75
Verifying the Settings Using Operator Panel	75
Verifying the Settings Using System Settings Report	75
Verifying the Settings Using Ping Command	75
Loading Paper	77
Installing Printer Drivers on Windows® Computers	81
Identifying Printer Driver Pre-install Status	81
Changing the firewall settings before installing your printer	81
Inserting the Software and Documentation Disc	81
Direct Connection Setup	82
Network Connection Setup	85
Network Printer Setup on a Local Network	85
Setting Up for Shared Printing	90
Specifying the Shared Settings of the Printer	90
Point and Print	91
Peer-to-Peer	94
Installing Printer Drivers on Macintosh Computers	97
Installing the Drivers and Software	97
Adding a Printer on Mac OS X 10.5, 10.6, 10.7, or 10.8	97
Configuring Settings	98
Installing Printer Drivers on Linux Computers (CUPS)	99
Operation on Red Hat Enterprise Linux 5/6 Desktop	99
Setup Overview	99
Installing the Printer Driver	99
Setting Up the Queue	99
Setting the Default Queue	100
Specifying the Printing Options	101
Uninstalling the Printer Driver	101
Operation on SUSE Linux Enterprise Desktop 10	102
Setup Overview	102
Installing the Printer Driver	102
Setting Up the Queue	102
Setting the Default Queue	103
Specifying the Printing Options	103
Setting the Password for Authority as the Printer Administrator	104
Uninstalling the Printer Driver	104
Operation on SUSE Linux Enterprise Desktop 11	104
Setup Overview	104
Installing the Printer Driver	105
Setting Up the Queue	105
Setting the Default Queue	106
Specifying the Printing Options	106
Setting the Password for Authority as the Printer Administrator	107
Uninstalling the Printer Driver	107
Using Your Printer	109
Operator Panel	111
About the Operator Panel	111
Basic Operations on the Touch Panel	112
To Select the Item on the Screen	112
To Scroll the Screen or the Listed Items	112
About the Home Screen	113
Notification Bar	113
Lock Icon	114
Wi-Fi Direct Connection Status Icon	114
Wireless LAN Connection Status Icon	114
Time/Network Information	114
Account Name	114
Tiles	114
Moving, Adding or Deleting the Tiles	114
To Move the Tiles	114
To Add the Tiles	115
To Delete the Tiles	115
Using the Keyboard Displayed on the Touch Panel	115
To Change the Keyboard Layout	116
Using the Number Pad	116
Number Pad Numbers	116
Changing Numbers or Names	116
Inserting a Pause	116
Printing a Panel Settings Report	117
Changing the Language	117
When Using the Operator Panel	117
When Using the Tool Box	117
Setting the Power Saver Timer Option	117
About the Concurrent Jobs Feature	118
Dell™ Printer Configuration Web Tool	119
Overview	119
Setting Up the Dell Printer Configuration Web Tool	120
Setting Up From Web Browser	120
Setting Up From Operator Panel	121
Starting the Dell Printer Configuration Web Tool	122
Overview of the Menu Items	122
Printer Status	122
Printer Jobs	122
Printer Settings	122
Print Server Settings	122
Copy Printer Settings	123
Print Volume	123
Address Book	123
Printer Information	123
Tray Management	123
E-Mail Server Settings Overview	123
Set Password	123
Online Help	123
Order Supplies at:	123
Contact Dell Support at:	123
Page Display Format	124
Top Frame	124
Left Frame	125
Right Frame	125
Changing the Settings of the Menu Items	126
Details of the Menu Items	126
Printer Status	129
Printer Jobs	130
Printer Settings	131
Print Server Settings	154
Copy Printer Settings	177
Print Volume	178
Address Book	179
Tray Management	185
Understanding the Tool Box Menus	187
Starting the Tool Box	187
Printer Setting Reports	187
Printer Information	187
Menu Settings	188
Reports	190
TCP/IP Settings	190
Tray Settings	191
Default Settings	191
Fax Settings	193
Panel Language	194
Printer Maintenance	195
System Settings - General	195
System Settings - Timers	197
System Settings - Output Settings	198
Service Tools	199
Tray Management	200
Panel Language	203
TCP/IP Settings	203
Network Settings	204
Copy Defaults	204
Scan Defaults	207
Fax Defaults	208
USB Direct Print Defaults	209
Fax Settings	210
Diagnosis	212
Chart Print	212
Environment Sensor Info	213
Resetting Defaults	213
When Using the Tool Box	213
Understanding the Printer Menus	215
Report / List	215
System Settings	215
Panel Settings	215
PCL Fonts List	215
PCL Macros List	215
PS Fonts List	215
PDF Fonts List	215
Job History	215
Error History	216
Print Meter	216
Color Test Page	216
Protocol Monitor	216
Speed Dial	216
Address Book	216
Server Address	216
Fax Activity	216
Fax Pending	216
Stored Documents	216
Printing a Report/List Using the Operator Panel	217
Printing a Report/List Using the Tool Box	217
Connection Status	217
Disconnecting the device connected via Wi-Fi Direct	217
Admin Settings	217
Phone Book	217
PCL	218
PS	224
PDF	225
Network	227
Fax Settings	233
System Settings	241
Maintenance	251
Secure Settings	256
USB Settings	259
Default Settings	260
Copy Defaults	260
Fax Defaults	261
Scan Defaults	261
USB Direct Print Defaults	262
Tray Management	262
Tray Settings	262
Tray Priority	266
Language Settings	267
Panel Language	267
Keyboard Layout	267
Print	267
Private Mailbox	268
Public Mailbox	268
Proof Print	268
Secure Print	269
Secure Fax Receive	269
Tile Settings	269
Copy	269
Quantity	269
Darken / Lighten	270
Output Color	270
Select Tray	270
2 Sided Copying	272
Sharpness	272
Reduce/Enlarge	273
Original Size	273
Original Type	274
Collation	274
2-Up	275
Color Saturation	275
Margin	275
Auto Exposure	275
Save Settings	275
ID Copy	276
Save Settings	276
Scan	276
Scan to E-mail	276
Scan to Network	276
Scan to PC	277
Scan to USB	277
Scan Settings	277
Save Settings	280
Scan to WSD	281
Tile Settings	281
Fax	281
Fax Settings	281
Save Settings	283
Print PDF/TIFF	283
Print JPEG	283
Print Settings	283
Save Settings	286
Dell Document Hub	286
Search for Files	287
Browse for Files	287
Scan	287
Smart OCR Scan	288
E-mail Me	290
Business Card Reader	291
Add Apps	292
Panel Lock	292
Enabling the Panel Lock	292
Disabling the Panel Lock	292
Resetting Defaults	293
When Using the Operator Panel	293
Print Media Guidelines	295
Paper	295
Paper Characteristics	295
Recommended Paper	296
Unacceptable Paper	296
Selecting Paper	296
Selecting Pre-Printed Media and Letterheads	297
Selecting Pre-Punched Paper	297
Envelopes	297
Labels	298
Storing Print Media	299
Identifying Print Media and Specifications	299
Supported Paper Sizes	299
Supported Paper Types	300
Paper Type Specifications	300
Loading Print Media	301
Capacity	301
Print Media Dimensions	301
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	301
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	301
Loading Print Media in the MPF	302
Loading an Envelope in the MPF	304
Envelope #10, Monarch, or DL	305
C5	305
Using the MPF	306
Linking Trays	306
Printing, Copying, Scanning, Faxing, and Dell Document Hub	307
Printing	309
Tips for Successful Printing	309
Tips on Storing Print Media	309
Avoiding Paper Jams	309
Sending a Job to Print	309
Canceling a Print Job	310
Canceling a Job From the Operator Panel	310
Canceling a Job From a Computer Running Windows	310
Duplex Printing	311
Duplex Printing With Duplex Unit	311
Using Booklet Print	311
Using the Stored Print Feature	312
Overview	312
Procedures for Printing Stored Print	314
Printing from USB Memory	315
Supported File Formats	316
Inserting and Removing a USB Memory	316
Printing a PDF/TIFF File in a USB Memory	316
Printing a JPEG File in a USB Memory	317
Printing With Web Services on Devices (WSD)	317
Adding Roles of Printer Services	317
Printer Setup	318
Installing a Printer Driver Using the Add Printer Wizard	318
Printing With Wi-Fi Direct™	319
Setting Up Wi-Fi Direct	319
Printing via Wi-Fi Direct	321
Disconnecting Wi-Fi Direct Network	321
Resetting the Passphrase	321
Resetting the PIN	322
Mobile Printing	322
Android OS	322
Apple iOS	322
Printing With AirPrint	323
Setting Up AirPrint on Your Printer	323
Printing via AirPrint	323
Printing With Google Cloud Print™	323
Preparing to Use the Printer with Google Cloud Print	323
Registering the Printer to Your Google Account	324
Printing via Google Cloud Print	324
Printing a Report Page	325
Printer Settings	325
Using the Operator Panel to Change the Printer Settings	325
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	326
Copying	327
Loading Paper for Copying	327
Selecting Paper Tray	327
Preparing a Document	327
Making Copies From the Document Glass	328
Making Copies From the DADF	329
Setting Copy Options	330
Quantity	330
Darken / Lighten	330
Output Color	331
Select Tray	331
2 Sided Copying	331
Sharpness	332
Reduce / Enlarge	332
Original Size	333
Original Type	333
Collation	334
2-Up	335
Color Saturation	336
Margin	336
Auto Exposure	336
Using the ID Copy	336
Changing the Default Settings	337
Scanning	339
Scanning Overview	339
Scanning - With scanner driver	339
Scanning - Without scanner driver	339
Scanning From the Operator Panel - Scan to PC	340
Scanning from the Operator Panel - Scan to WSD	342
Printer Setup for Scan to WSD	342
Procedures for Scan to WSD	342
Scanning Using the TWAIN Driver	343
Scan Settings Tool	345
IP Address Settings	345
Password Setting	346
Scanning Using the Windows Image Acquisition (WIA) Driver	347
Scanning to a PC or Server via SMB/FTP	349
Overview	349
Procedures	350
Setting a Login Name and a Password (SMB Only)	351
Creating a Shared Folder (SMB Only)	352
Setting a Destination Using an Address Book	357
Sending the Scanned File on the Network	362
Scanning to a USB Memory	362
Types of a USB Memory	362
Procedures	363
Specifying a Folder to Save the Scanned Image	363
Sending an E-Mail With the Scanned Image	364
Preparing the Printer to Send the E-Mail	364
Setting the DNS Server Address	364
Setting the Administrator's E-mail Address	364
Setting the Information Necessary to Access the Mail Server	365
Registering a New E-Mail Address to Address Book	367
Sending an E-mail With the Scanned File	367
Faxing	369
Specifying the Fax Initial Settings Using the Dell Printer Setup	369
Setting Your Country	370
Setting the Printer ID	370
Setting the Time and Date	370
Changing the Clock Mode	371
Setting Sounds	371
Speaker Volume	371
Ringer Volume	371
Specifying the Fax Settings Options	371
Changing the Fax Settings Options	371
Available Fax Settings Options	372
Advanced Fax Settings	376
Sending a Fax	377
Loading an Original Document	377
Adjusting the Document Resolution	378
Adjusting the Document Contrast	379
Sending a Fax From Memory	379
Sending a Fax Manually	380
Confirming Transmissions	381
Automatic Redialing	381
Sending a Delayed Fax	381
Sending a Fax from the Driver (Direct Fax)	382
Example	382
Receiving a Fax	386
About Receiving Modes	386
Loading Paper for Receiving Faxes	386
Receiving a Fax Automatically in the Fax Mode	387
Receiving a Fax Manually in the Telephone Mode	387
Receiving a Fax Automatically in the Telephone / Fax or Ans Machine/Fax	387
Receiving a Fax Manually Using an External Telephone (Remote Receive)	387
Receiving Faxes Using the DRPD	388
Receiving Faxes in the Memory	388
Polling Receive	388
Automatic Dialing	388
Speed Dialing	388
Setting Speed Dial	389
Sending a Fax Using Speed Dial	389
Group Dialing	390
Setting Group Dial	390
Editing Group Dial	390
Sending a Fax Using Group Dial (Multi-address Transmission)	391
Printing a Speed Dial List	391
Phone Book	391
Other Ways to Fax	392
Using the Secure Receiving Mode	392
Using an Answering Machine	393
Using a Computer Modem	393
Printing a Report	394
Changing Setting Options	394
Dell™ Document Hub	395
Registering the User and Signing In to the Dell Document Hub	395

Match case Limit results 1 per page

Digital Certificate Problems

Symptom

Cause

Action

The certificate import button is

SSL communication is disabled.

Create a self-signed certificate and enable SSL.

disabled.

The certificate details button is

disabled.

The certificate cannot be imported.

The time setting is incorrect.

Confirm validity period of the certificate as well as

the time setting of the device.

The certificate file is incorrect.

Confirm whether the password is correct.

Confirm whether the file type is PKCS#7/#12 or

x509CACert (extension: p7b/p12/pfx/cer/crt).

Confirm whether the attribute information (key

Usage/Extended key usage) of the certificate to be

imported is set correctly.

The browser is incorrect.

Use Internet Explorer.

016-404 is displayed when trying to

The certificate data stored in

Import the certificate and enable the security

use security functions that require

internal memory is either deleted,

settings again.

certificates.

corrupt, or is not readable.

A certificate cannot be set with

The validity period is invalid.

The validity period of the certificate is invalid.

"Certificate Details".

Confirm whether the time setting of the machine is

correct, and whether the validity period of the

certificate has expired.

The certificate path is invalid.

The certificate chain (path validation) of the

imported certificate may not be correctly validated.

Confirm whether all of the high-level certificates

(Trusted/Intermediate) have been imported and are

not deleted, and whether the validity period has

expired.

Although a certificate was imported,

The type of the certificate is

To import a certificate for use with the device (own

it is not displayed when selecting

incorrect.

device), import the secret key and a certificate of

with "Local Device".

the PKCS#12 (p12/pfx) format as a pair.

Server validation is not operating

The certificate chain is incorrect

Although importing a root certificate (Trusted) to

correctly.

when importing.

use for server authentication, an Intermediate

certificate may be required when validating the

path.

When executing a certificate file with the

certification authority, create the certificate with a

format including all paths and then import that

certificate.

Digital Signature cannot be selected

The certificate cannot be associated. Either the certificate has not been imported or the

with the IPsec setting.

certificate has not been associated for use with

Digital Signature of IPsec. Refer to "Setting the

Certificate in the IPsec Digital Signature Mode" to

set a certificate of IPsec.

Troubleshooting Guide

557