Dell D2201 User's Guide - Page 39

Safety Related Issues Visible signs of smoke or sparks l Do not perform any troubleshooting steps. l Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Reset the monitor to Factory Settings. l Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture lacks color l Perform monitor self-test feature check. l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Check for bent or broken pins in the video cable connector. l Run the built-in diagnostics Wrong Color Picture color not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. l Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off. l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. l Run the built-in diagnostics Image retention from Faint shadow from a static image left on the static image the monitor for a displayed appears on long period of time the screen l Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). l Alternatively, use a dynamically changing screensaver. Product-Specific Problems Specific Symptoms What You See Screen image is too small Image is centered on screen, but does not fill entire viewing area Cannot adjust the monitor with OSD does not appear on the the keys on the front panel screen No Input Signal when user controls are pressed No picture, the LED light is white. When you press "up", "down" or "Menu" key, the message appears The picture does not fill the entire screen. The picture cannot fill the height or width of the screen Possible Solutions l Reset the monitor to Factory Settings. l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. l Check the signal source. Ensure that the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. l Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. l Reset the computer or video player. l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. l Run the built-in diagnostics NOTE: When choosing DVI-D or HDMI mode, the Auto Adjust function is not available. Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You See USB peripherals are not working Possible Solutions l Check that your monitor is turned ON. l Reconnect the upstream cable to your computer. l Reconnect the USB peripherals (downstream connector). l Switch off and then turn on the monitor again. l Reboot the computer. l Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. High Speed USB 2.0 interface is High Speed USB 2.0 slow. peripherals working slowly or not working at all l Check that your computer is USB 2.0-capable. l Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. l Reconnect the upstream cable to your computer. l Reconnect the USB peripherals (downstream connector). l Reboot the computer. Dell™ Soundbar Problems Common Symptoms No Sound What You See Soundbar has power - power indicator is on Possible Solutions l Plug the audio line-in cable into the computer's audio out jack. l Set all volume controls to their maximum and ensure that the mute option is not enabled. l Play some audio content on the computer (example, audio CD, or MP3). l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. l Clean and reseat the audio line-in plug. l Test the Soundbar using another audio source (For example: portable CD player, MP3 player).