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Dell DAE2-ATA Hardware Reference - Page 68

Overview of Detecting and Resolving Problems, Support Center in the United States.

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Customer Support Overview of Detecting and Resolving Problems EMC software products are supported directly by the EMC Customer Support Center in the United States. EMC uses the following process to resolve customer problems with its software products (Figure B-1). Problem Detection Refer to this Customer Support Appendix for Instructions Collect Problem Information as Directed Contact the EMC Customer Support Center: U.S.: (800) SVC-4EMC Canada: (800) 543-4SVC Worldwide: (508) 497-7901 Confirm that the Problem is Software Related Call will be Directed to an EMC Software Support Engineer Problem is Tracked and Managed to Resolution Figure B-1 Problem Detection and Resolution Process B-2 2-Gigabit Disk-Array Enclosure (DAE2) Hardware Reference

Section	Page
EMC CLARiiON 2-Gigabit Disk-Array Enclosure (DAE2) FC and ATA Models Hardware Reference	1
Copyright	2
Contents	5
Preface	9
Chapter 1 - About DAE2 Disk Enclosures	15
Introduction	16
Midplane	20
Front Bezel	20
Link Control Cards (LCCs)	21
Disk Modules	22
Disk Drives	22
Drive Carrier	22
Power Supply/System Cooling Modules	23
Chapter 2 - Installing a DAE2	25
Requirements	26
Site Requirements	26
Cabling Requirements	26
Installing a Disk Enclosure in a Cabinet	27
Warnings and Recommendations	27
Setting Up an Installed Disk Enclosure	28
Powerup and Initialization	36
Binding Disk Modules into RAID Groups	37
Disk Configuration Rules and Recommendations	37
Chapter 3 - Servicing a DAE2	39
Monitoring Disk Enclosure Status	40
Handling FRUs	44
Power Issues and FRUs	44
Avoiding Electrostatic Discharge (ESD) Damage	44
Emergency Procedures (Without an ESD Kit)	45
Precautions When Removing, Installing, or Storing FRUs	46
Replacing or Adding a Disk Module	47
Unlocking and Removing the Front Bezel	48
Removing a Disk Filler Module	49
Removing a Disk Module	49
Installing a Disk or Filler Module	50
Installing and Locking the Front Bezel	52
Replacing an LCC Module	53
Removing an LCC	53
Installing an LCC	54
Replacing a Power Supply/System Cooling Module	58
Appendix A - Technical Specifications	61
Enclosure Specifications	62
Ac Power Requirements	62
Size and Weight	63
Drive Type	63
LCC FC-AL Interface	63
Standards Certification and Compliance	64
Fibre Channel Related Standards	64
Operating Limits	65
Environmental Recovery	65
Shipping and Storage Requirements	66
Appendix B - Customer Support	67
Overview of Detecting and Resolving Problems	68
Troubleshooting the Problem	69
Before Calling the Customer Support Center	70
Documenting the Problem	71
Reporting a New Problem	72
Sending Problem Documentation	73