Dell DAE2-ATA Hardware Reference - Page 70

Before Calling the Customer Support Center, For an MVS problem, the JESLOG, SYSPRINT, all STDOUT DD

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Customer Support Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name ❑ Your phone number ❑ For an existing problem, the problem tracking system ID, if one was previously assigned to the problem by a support representative ❑ For an MVS problem, the JESLOG, SYSPRINT, all STDOUT DD members of the server job output and similar output for the client, and the relevant portion of the SYSLOG B-4 2-Gigabit Disk-Array Enclosure (DAE2) Hardware Reference

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B-4
2-Gigabit Disk-Array Enclosure (DAE2) Hardware Reference
Customer Support
Before Calling the Customer Support Center
Have the following information available before calling the Customer
Support Center or your support representative (if one has been
assigned to you):
❑
Your company name
❑
Your name
❑
Your phone number
❑
For an existing problem, the problem tracking system ID, if one
was previously assigned to the problem by a support
representative
❑
For an MVS problem, the JESLOG, SYSPRINT, all STDOUT DD
members of the server job output and similar output for the
client, and the relevant portion of the SYSLOG