Dell DR2000v DR Series System Administrator Guide - Page 141

Backup Exec on Windows Media Servers, Open Task Manager.

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- If the system is unresponsive, force the crash of bptm.exe and complete the following: 1. Click to open Task Manager. 2. Locate the process. 3. Right-click, and select Create Dump File. 4. Retrieve the dump file from the location specified in the dialog that displays after the dump file is created. Backup Exec on Windows Media Servers For Backup Exec running on a Windows media server, Dell recommends gathering the following files: • RDA with OST plug-in configuration files and log files from the media server: - Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log* • Backup Exec job logs and command logs from the media server. • Any core files generated on the Backup Exec media server or on the DR Series system. • If a crash is involved, collect any mini-dump file(s) that reside in %ProgramFiles%\Symantec\Backup Exec\BEDBG. • If the system is unresponsive, force the crash of pvlsvr.exe and bengine.exe, and complete the following: a. Open Task Manager. b. Locate the process. c. Right-click, and select Create Dump File. d. Retrieve the dump file from the location specified in the dialog that displays after the dump file is created. 141

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–
If the system is unresponsive, force the crash of bptm.exe and complete the following:
1.
Click to open
Task Manager
.
2.
Locate the process.
3.
Right-click, and select
Create Dump File
.
4.
Retrieve the dump file from the location specified in the dialog that displays after the dump file is created.
Backup Exec on Windows Media Servers
For Backup Exec running on a Windows media server, Dell recommends gathering the following files:
•
RDA with OST plug-in configuration files and log files from the media server:
–
Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log*
•
Backup Exec job logs and command logs from the media server.
•
Any core files generated on the Backup Exec media server or on the DR Series system.
•
If a crash is involved, collect any mini-dump file(s) that reside in %ProgramFiles%\Symantec\Backup Exec\BEDBG.
•
If the system is unresponsive, force the crash of pvlsvr.exe and bengine.exe, and complete the following:
a.
Open Task Manager.
b.
Locate the process.
c.
Right-click, and select
Create Dump File
.
d.
Retrieve the dump file from the location specified in the dialog that displays after the dump file is created.
141