Dell E1715S Dell Monitor User Guide - Page 49

Common Problems, Common, Symptoms, What You, Experience, Possible Solutions

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common What You Possible Solutions Symptoms No Video/Power LED off No Video/Power LED on Poor Focus Shaky/Jittery Video Missing Pixels Experience No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Check the LED Button option under Energy Setting in OSD menu No picture or no brightness • Increase brightness & contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Ensure that the correct input source is selected via the Input Source Select menu. • Run the built-in diagnostics. Picture is fuzzy, blurry, • Perform Auto Adjust via OSD. or ghosting • Adjust the Phase and Pixel Clock controls via OSD. • Eliminate video extension cables. • Reset the monitor to Factory Settings. Wavy picture or fine movement • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. LCD screen has spots • Cycle power on-off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Troubleshooting  49

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Troubleshooting
49
Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
•
Ensure that the video cable
connecting the monitor and the
computer is properly connected
and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Check the LED Button option
under Energy Setting in OSD
menu
No Video/Power
LED on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test feature
check.
•
Check for bent or broken pins in
the video cable connector.
•
Ensure that the correct input
source is selected via the
Input
Source
Select menu.
•
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry,
or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Eliminate video extension cables.
•
Reset the monitor to
Factory
Settings
.
Shaky/Jittery Video
Wavy picture or fine
movement
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test in
another room.
Missing Pixels
LCD screen has spots
•
Cycle power on-off.
•
Pixel that is permanently off is a
natural defect that can occur in
LCD technology.
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:
www.dell.com/support/monitors
.