Dell Inspiron 2100 Solutions Guide - Page 35

If You Drop or Damage Your Computer, Resolving Other Technical Problems

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If You Drop or Damage Your Computer 1 Save and close any open files, exit any open application programs, and shut down the computer (see page 14). 2 Disconnect the AC adapter from the computer, and disconnect the AC adapter from the electrical outlet. 3 Turn off any attached external devices, and disconnect them from their power sources and then from the computer. 4 Remove and reinstall the battery. 5 Turn on the computer. If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page 57). Resolving Other Technical Problems G O T O T H E D E L L S U P P O R T W E B S I T E - Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions. E- M AI L D ELL- Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. CA LL D ELL - If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 57). Reinstalling Drivers and Utilities NOTICE: The Dell support website, http://support.dell.com, and the Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. 1 Insert the Drivers and Utilities CD into the CD or DVD drive. If the CD does not start running, double-click the My Computer icon on your Windows desktop, double-click the icon for your CD or DVD drive, and then double-click the Start.htm file. S olving Pr oblems 35

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Solving Problems
35
If You Drop or Damage Your Computer
1
Save and close any open files, exit any open application programs, and
shut down the computer (see page 14).
2
Disconnect the AC adapter from the computer, and disconnect the
AC adapter from the electrical outlet.
3
Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.
4
Remove and reinstall the battery.
5
Turn on the computer.
If the computer does not turn on, or if you cannot identify the damaged
components, call Dell for technical assistance (see page 57).
Resolving Other Technical Problems
Reinstalling Drivers and Utilities
NOTICE:
The Dell support website,
, and the
Drivers
and Utilities
CD provide approved drivers for Dell™ computers. If you install
drivers obtained from other sources, your computer might not work correctly.
1
Insert the
Drivers and Utilities
CD into the CD or DVD drive.
If the CD does not start running, double-click the
My Computer
icon
on your Windows desktop, double-click the icon for your CD or DVD
drive, and then double-click the
Start.htm
file.
G
O
TO
THE
D
ELL
SUPPORT
WEBSITE
—
Go to
for
help with general usage, installation, and troubleshooting questions.
E-
MAIL
D
ELL
—
Go to
and then click
E-Mail Dell
in
the
Communicate
list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.
C
ALL
D
ELL
—
If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 57).