Dell OptiPlex 5050 Tower Tower Owners Manual - Page 73

NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. 4. Press the arrow in the lower-right corner to go to the page listing. The detected items are listed and tested. 5. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 6. Select the device from the left pane and click Run Tests. 7. If there are any issues, error codes are displayed. Note the error code and contact Dell. or 8. Shut down the computer. 9. Press and hold the Fn key, while pressing the power button, and then release both. 10. Repeat steps 3-7 above. Diagnostic error messages Table 26. Diagnostic error messages Error messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR DECREASING AVAILABLE MEMORY DISK C: FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS GATE A20 FAILURE GENERAL FAILURE Description The touchpad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the System Setup program. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct path name. The primary cache internal to the microprocessor has failed. Contact Dell The optical drive does not respond to commands from the computer. The hard drive cannot read the data. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. The computer cannot identify the ExpressCard. Reinsert the card or try another card. The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer. If the error appears again, Contact Dell The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. Do not use these characters in filenames. A memory module may be loose. Reinstall the memory module or, if necessary, replace it. The operating system is unable to carry out the command. The message is usually followed by specific information. For Troubleshooting your computer 73