Dell OptiPlex 760 Setup and Quick Reference Guide - Page 48

Lockups and Software Problems, Windows Vista, Windows XP

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• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 35. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). Lockups and Software Problems The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET A program stops responding END THE PROGRAM - 1 Press simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows Vista: 1 Click Start →Control Panel→Programs→Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 48 Troubleshooting

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48
Troubleshooting
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 35.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
Lockups and Software Problems
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the
Applications
tab.
2
Click to select the program that is no longer responding, and click
End Task
.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows Vista
:
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with
this version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
Windows XP
:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.