Dell PowerConnect W Clearpass 100 Software Skin Installation TechNote - Page 12

4 Troubleshooting High Availability All plugin updates within a High Availability deployment require High Availability to be disabled, using the Destroy Cluster action. You will not be able to install plugin updates until High Availability is off. Once the plugins are installed, High Availability can be re-configured as usual. No Subscription If you receive the error: No subscription ID was supplied. To find new plugins, you must provide your subscription ID in the application configuration, please ensure your subscription ID has been properly added in the Manage Subscriptions section. Invalid Subscription If you receive the error: No valid subscription ID, the subscription ID entered is wrong. Please refer to the licensing documents you received and ensure it was typed correctly. Expired Subscription If you receive the error: Your subscription has expired, so you can no longer receive updates. Please contact your reseller to renew your subscription, the subscription has expired. Please contact [email protected]. Networking Errors If you receive the error: Plugin query list failed with XMLRPC error: CURL Error 7: couldn't connect to host, or a related networking issue, confirm the Amigopod server is properly connected to the internet. Diagnostic utilities are available at Administrator > Network Setup > Network Diagnostics. The subscription server is currently hosted at http://www.amigopod.com. Please contact [email protected] if you cannot resolve the problem. No Skin Available If you receive the message: New Plugins: 0 There are no new plugins available for installation at this time, please ensure the subscription ID matches that submitted with your skin request. If you are unsure, contact [email protected]. 12 | Skin Installation Amigopod | Technical Note