Dell PowerEdge External Media System 1434 Dell PowerEdge R720 and R720xd Owner
Dell PowerEdge External Media System 1434 Manual
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- Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 1
Dell PowerEdge R720 and R720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 2
problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 3
2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...17 NIC Indicator Codes...18 Power Indicator Codes...19 Other - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 4
Memory Module Installation Guidelines 45 Mode-Specific Guidelines...46 Sample Memory Configurations...47 Removing Memory Modules...49 Installing Memory Modules...50 Hard Drives...51 Removing A 2.5 Inch Hard-Drive Blank...51 Installing A 2.5 Inch Hard-Drive Blank...52 Removing A 2.5 Inch Hard-Drive - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 5
Internal SD Card...82 Removing An Internal SD Card...82 Installing An Internal SD Card...82 Integrated Storage Controller Card...82 Removing The Integrated Storage Controller Card 83 Installing The Integrated Storage Controller Card 84 Network Daughter Card...84 Removing The Network Daughter Card - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 6
Hard-Drive Backplane (Back 115 Control Panel...116 Removing The Control Panel (PowerEdge R720 116 Installing The Control Panel (PowerEdge R720 118 Removing The Control Panel (PowerEdge R720xd 118 Installing The Control Panel (PowerEdge R720xd 119 Removing The I/O Panel (PowerEdge R720xd - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 7
129 Troubleshooting System Memory...129 Troubleshooting An Internal USB Key...130 Troubleshooting An SD Card...130 Troubleshooting An Optical Drive...131 Troubleshooting A Tape Backup Unit...131 Troubleshooting A Hard Drive...132 Troubleshooting A Storage Controller...132 Troubleshooting Expansion - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 8
8 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 9
)-PowerEdge R720 Figure 2. Front-Panel Features and Indicators (2.5 Inch Chassis)-PowerEdge R720 Item Indicator, Button, or Icon Description Connector 1 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the power supply - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 10
hard drives. NOTE: In systems supporting Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in hard-drive bay 2 support only PCIe SSDs. Hard-drive bay 3 does not support any hard drives and is installed with a hard-drive blank. 10 vFlash media card slot 11 USB - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 11
Figure 3. Front-Panel Features and Indicators (3.5 Inch Chassis)-PowerEdge R720xd Figure 4. Front-Panel Features and Indicators (2.5 Inch Chassis)-PowerEdge R720xd Item Indicator, Button, or Icon Description Connector 1 Diagnostic indicators The diagnostic indicators light up to display - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 12
hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connector 8 Information tag Allows you to connect USB devices to the system. The port is USB 2.0-compliant. A slide-out label panel which allows you to record system information such as Service - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 13
you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option iDRAC Set error Description Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 14
Event Log or system messages for the specific issue. Invalid memory configurations can cause the system to halt at startup without any video output. See Getting Help. Hard-drive indicator Condition Corrective Action The indicator blinks amber if a hard drive experiences an error. See the System - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 15
for example, voltage out of range, or a failed power supply or voltage regulator). See the System Event Log or system messages for the specific issue. If it is due to a problem with the power supply, check the LED on the power supply. Re-seat the power supply by removing and reinstalling it. If the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 16
If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-Status Indicator Pattern (RAID Only) Blinks green two times per second Off Condition Identifying drive or preparing for removal Drive ready for - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 17
identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. PowerEdge R720 PowerEdge R720xd When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until one of - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 18
R720) PCIe expansion card slots full height (3) (PowerEdge R720xd) 10 Power supply (PSU1) 11 Power supply (PSU2) 12 Hard drives (2) (back) 13 vFlash media card slot NIC Indicator Codes Description NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 19
handle and each DC power supply (when available) has an LED that serves as an indicator to show whether power is present or whether a power fault has occurred. Figure 10. AC Power Supply Status Indicator 1. AC power supply status indicator/handle Figure 11. DC Power Supply Status Indicator 19 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 20
specifications. This document is available online at www.dell.com/support/manuals. • The rack documentation included with your rack solution describes how to install your system into a rack, if required. • Any media that ships with your system that provides documentation and tools for configuring - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 21
Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 22
try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 23
options related to installed memory. Displays information and options related to the processor such as speed, cache size, and so on. Displays options to enable or disable the integrated SATA controller and ports. NOTE: This setting is not available on the PowerEdge R720xd. Boot Settings Displays - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 24
Interleaving Serial Debug Output If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 25
enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption. By default, the option is set to Disabled. Number of Cores per Allows you to control the number of enabled cores in each processor. By default, the Number Processor of Cores per - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 26
the optical drive (CD/DVD), and port F for the tape drive. Boot Settings Screen Menu Item Boot Mode Description Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 27
disable a one-time boot from a selected device. Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Allows you enable - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 28
must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver are disabled. Memory Mapped I/O Allows you to enable support for PCIe devices that require large - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 29
based on the DIMM capacity and the numbers of DIMMs installed. By default, the Memory Operating Voltage option is set to Auto. Collaborative CPU When set to enabled, the CPU power management is controlled by the OS DBPM and the Performance Control System DBPM (DAPC). By default, the option is set - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 30
Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button NMI Button AC Power Recovery AC Power Recovery Delay User Defined Delay (60s to 240s) Allows you to enable or disable the power button on the front of the system. By - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 31
the system password to log on to the system. To assign a system and/or setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 32
if the Password Status is Locked. To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 33
Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. The Boot Manager enables you to: • Add, delete, and arrange - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 34
configurations may not support the full set of features provided by the Lifecycle Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at dell.com/support/manuals - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 35
Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at dell.com/support/manuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2. Press during Power-on - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 36
36 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 37
Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Figure 12. Removing and Installing - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 40
Figure 14. Inside the System-PowerEdge R720 1. cooling-fan assembly 2. cable securing bracket 3. PCIe card holder 4. cooling shroud 5. expansion-card riser 3 6. network 1 9. heat sink for processor 1 10. heat sink for processor 2 11. DIMMs (24) 12. cooling fans (6) 13. hard-drive backplane 40 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 41
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 42
the system. Figure 16. Removing and Installing the Cooling Shroud 1. cooling shroud 2. supports for a full-length PCIe card Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 43
. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: PowerEdge R720xd with 3.5 inch hard-drive configuration does not support LRDIMMs due to thermal - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 44
Figure 17. Memory Socket Locations Memory channels are organized as follows: Processor 1 Processor 2 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 45
1333 and 1066 Quad rank 3 1066 1066 Quad rank General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 46
modes support Memory Sparing. Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 47
are not supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations-Single Processor , A9, A11 NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 48
(in Number of (in GB) GB) DIMMs 384 32 12 Table 2. Memory Configurations-Two Processors System Capacity (in GB) DIMM Size (in GB) Number of B6 NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, B1, B2, B3, and B4 and 8 GB DIMMs must be installed in slots A5, A6, B5, and - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 49
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 50
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 51
drives are supplied in hotswappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 52
Hard-Drive Blank 1. If installed, remove the front bezel. 2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 53
front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal. Wait until the indicators - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 54
empty hard-drive slot. Figure 22. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 55
the hard drive in place. Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Lift the hard drive out of the hard-drive carrier. Figure 23. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. hard - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 56
screws to secure the hard drive to the hard-drive carrier. Optical Drive (Optional) Removing The Optical Drive NOTE: This procedure applies only to PowerEdge R720. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 57
24. Removing and Installing the Optical Drive 1. optical drive 2. power/data cable 3. release tab Installing The Optical Drive NOTE: This procedure applies only to PowerEdge R720. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 58
care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 59
-fan connectors (6) Installing A Cooling Fan CAUTION: The PowerEdge R720 and R720xd cooling fans are not compatible with each other and must not be interchanged. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 60
directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: Ensure that the cables are correctly installed and retained by the cable - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 61
optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup. To boot from the USB memory key, configure the USB memory - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 62
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions If installed, remove the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 63
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 65
from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion Card Installation Guidelines Depending on your system configuration: • PowerEdge R720 supports seven expansion cards • PowerEdge R720xd supports six expansion cards The following PCI Express Generation 3 expansion - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 66
Card Installation Order Card Priority 1 Card Type Slot Priority-PowerEdge R720 2-Processor Dell PowerEdge 4 Express Flash (PCIe SSD) Bridge 1-Processor Not Supported Slot Priority-PowerEdge R720xd 2-Processor 1-Processor Not Supported Not Supported Max Allowed R720 R720xd 1 0 2 GPU - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 67
1 Gb NICs Low Profile,LP 10 Non-RAID Low Profile,LP 11 Dell ioDrive Slot Priority-PowerEdge R720 2-Processor 5, 7, 4, 6 2, 3, 1 5, 7, 4, 6 2, 3, 1 5, 7, 4, 6 1-Processor 5, 7, 6 Not Supported 5, 7, 6 Not Supported 5, 7, 6 Slot Priority-PowerEdge R720xd 2-Processor 1-Processor Max Allowed - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 68
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 69
peripherals. 12. Install any device drivers required for the card as described in the documentation for the card. Removing An Expansion Card From The Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 70
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 71
any attached peripherals. 14. Install any device drivers required for the card as described in the documentation for the card. Removing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 72
Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 35. Removing and Installing the Expansion Card Riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5. riser guide-front 72 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 73
Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 37. Removing and Installing the Expansion Card Riser 3 1. riser guide-front 2. power connector (for GPU cards) 3. expansion-card riser 3 4. expansion-card riser 3 connector - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 74
for the card as described in the documentation for the card. GPU Card Installation Guidelines NOTE: Internal GPU cards are supported on the PowerEdge R720 and not on the PowerEdge R720xd. NOTE: Due to the high power consumption of GPUs, the ambient system inlet temperature is restricted to 30 °C to - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 75
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 76
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 77
that allows automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the iDRAC7 User's Guide at support.dell.com/ manuals. Replacing An SD vFlash Card 1. Locate the vFlash media slot on the system. 2. To remove the installed SD vFlash card, push - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 78
on the card to lock it into the slot. Removing The vFlash Media Unit NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 79
. Removing and Installing the vFlash Media Unit 1. cable 2. screw 3. vFlash media unit 4. standoff Installing The vFlash Media Unit NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 80
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 81
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 82
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 83
set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system. Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 84
(2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 85
and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Angle the card so that the RJ-45 connectors fit through the slot in the back panel. 2. Align the captive screws at back-end - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 86
the product. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 87
Figure 45. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 88
of the socket and leave the release lever up so that the socket is ready for the new processor. NOTE: If you are permanently removing a processor, you must install a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 89
socket CPU1. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 90
the new system configuration. 20. Run the system diagnostics to verify that the new processor operates correctly. Power Supplies Your system supports either: • Two 495 W, 750 W, or 1100 W AC power supply modules or • Two 750 W or 1100 W DC power supply modules NOTE: The DC power supply does not - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 91
can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the iDRAC7 User's Guide at support.dell.com/manuals. Removing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 92
Figure 48. Removing and Installing an AC Power Supply 1. connector 2. power supply 3. release latch 4. power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 93
attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 94
attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 95
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 96
51. Removing and Installing a DC Power Supply 1. connector 2. power supply 3. power supply status indicator 4. release latch 5. power supply handle Installing A DC Power Supply WARNING: For equipment using -(48-60) V DC power supplies, a qualified electrician must perform all connections to DC power - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 97
proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. If you are installing a second power supply, remove the power supply blank in the bay by - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 98
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 99
SAS/SSD backplane (back) Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 100
Figure 54. Removing and Installing the 3.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. release tabs (2) 2. SAS A cable 3. backplane signal cable 4. backplane power cable A 5. SAS B cable 6. backplane power cable B 100 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 101
Figure 55. Cabling Diagram-3.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector (mini PERC SAS) on the system board 5. SAS connectors on the backplane (2) 101 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 102
Figure 56. Cabling Diagram-3.5 Inch (x4) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. SAS connector on the system board 4. SAS connector on the backplane 102 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 103
Figure 57. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane-PowerEdge R720 1. x16 hard-drive backplane 2. hard-drive backplane connectors (16) 3. backplane power cables (2) 4. backplane signal cable 5. SAS cables (2) 6. release tabs (2) 103 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 104
Figure 58. Cabling Diagram-2.5 Inch (x16) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS connectors on the backplane (2) 104 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 105
Figure 59. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. x8 hard-drive backplane 2. hard-drive backplane connectors (8) 3. release tab 4. backplane power cable 5. SAS cables (2) 6. backplane signal cable 105 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 106
Figure 60. Cabling Diagram-Dual 2.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. system board 2. cable retention bracket 3. integrated storage controller card 4. SAS connector on the system board 5. SAS controller card 6. SAS backplane 7. SAS backplane 106 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 107
Figure 61. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane- PowerEdge R720 1. hard-drive backplane connectors (4) 2. x4 hard-drive backplane 3. release tab 4. SSD/PCIe SSD cables (4) 5. backplane power cable 6. backplane signal cable 107 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 108
Figure 62. Cabling Diagram-2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SSD/PCIe SSD controller card 5. SAS connector on the system board 6. SSD/PCIe SSD backplane 7. SAS backplane 108 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 109
Removing and Installing the 3.5 Inch (x12) SAS/SATA Backplane-PowerEdge R720xd 1. release tabs (2) 2. pass-through I2C cable 3. left control panel cable 4. I2C cable 5. power cable A 6. USB cable 7. SAS cables (3) 8. power cable B 9. front I/O cable 10. right control panel cable 11. x12 hard-drive - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 110
Figure 64. Cabling Diagram-3.5 Iinch (x12) SAS/SATA Backplane-PowerEdge R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane 110 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 111
Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane-PowerEdge R720xd 1. x24 hard-drive backplane 2. left control panel cable 3. release tabs (2) 4. power cable A 5. sideband cable 6. pass-through I2C cable 7. SAS cables (3) 8. power cable B 9. backplane/expander bracket 10. right control - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 112
R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 113
peripherals. 9. If applicable, install the front bezel. Removing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 114
Figure 67. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane-PowerEdge R720xd 1. pass-through I2C cable 2. I2C cable 3. sideband cable 4. hard-drive backplane (back) 5. SAS/SATA connectors (2) 6. SAS cable 7. release pin 114 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 115
bracket 7. x12 or x24 hard-drive backplane Installing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 116
, push the front panel out of the chassis. 6. Remove all the cables connecting the control panel to the chassis. Figure 69. Removing and Installing the Control Panel-3.5 inch Hard Drives-PowerEdge R720 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 117
Figure 70. Removing and Installing the Control Panel-2.5 inch Hard Drives-PowerEdge R720 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable 5. vFlash media connector cable 6. screws (2) 7. Locate and press the tabs on the information tag. 8. Push the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 118
system and peripherals to their power sources, and turn them on. 7. If applicable, install the front bezel. Removing The Control Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 119
the Control Panel-PowerEdge R720xd 1. Torx screws (3) 2. control panel 3. pull tab 4. connector 5. hard-drive backplane 6. chassis Installing The Control Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 120
11. If applicable, install the front bezel. Removing The I/O Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 121
Installing The I/O Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 122
storage controller card f) internal dual SD module g) internal USB key (if installed) h) PCIe card holder i) cable retention bracket j) if present, support bracket NOTE: The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 123
and processors(s)/processor blank(s). 9. Remove memory modules and memory module blanks. 10. Remove network daughter card. Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 124
storage controller card d) internal USB key (if installed) e) internal dual SD module f) all expansion-card risers g) cooling-fan assembly h) cooling shroud i) power supply your new or existing iDRAC Enterprise license. For more information, see iDRAC7 User's Guide, at dell.com/ support/manuals. 124 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 125
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 126
one at a time. 10. If a device causes the same problem, power down the device, replace the USB cable with a known good cable, and power up the device. If all troubleshooting fails, see Getting Help. Troubleshooting A Serial I/O Device 1. Turn off the system and any peripheral devices connected - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 127
following components are properly installed: - Cooling shroud - Expansion-card risers (if present) - Expansion cards - Power supply(s) - Cooling-fan assembly (if present) - Cooling fans - Processor(s) and heat sink(s) - Memory modules - Hard-drive carriers - Hard-drive backplane 4. Ensure that all - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 128
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Reseat the power supply by removing and reinstalling it. NOTE: After installing a power supply, allow - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 129
safety instructions that came with the product. 1. Open the system. 2. Reseat the fan or the fan's power cable. 3. If the fan functions properly, close the system. If the problem persists, see Getting Help. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 130
and the diagnostic indicators on the front of the system. 16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed. If the problem persists after all memory modules have been checked, see Getting Help. Troubleshooting An Internal USB Key CAUTION - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 131
the system. 6. Remove the front bezel. 7. Ensure that the interface cable is securely connected to the optical drive and to the controller. 8. Ensure that a power cable is properly connected to the drive. 9. Close the system. If the problem is not resolved, see Getting Help. Troubleshooting A Tape - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 132
that the hard drive(s) have been configured correctly for the RAID array. c) Take the hard drive offline and reseat the drive. d) Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the required device drivers for your controller card are installed and - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 133
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting an expansion card, see the documentation for your - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 134
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 135
tests on chassis and storage components such as hard drives, physical memory, and network interface cards Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 136
all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at dell.com/support/manuals. 136 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 137
) The password feature is enabled (pins 4-6). The password feature is disabled (pins 2-4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1-3). The configuration settings are cleared at the next system - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 138
J_PS1 7 J_IDSDM 8 J_NDC 9 J_RISER_3A 10 J_RISER_3B 138 Description PSU 2 power connector Optical drive SATA connector Tape backup unit SATA connector Optical drive power connector Tape backup unit power connector PSU 1 power connector Internal dual SD module connector Network daughter card - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 139
storage controller card connector 22 J_SASX8 Mini SAS connector 23 J_USB_INT Internal USB connector 24 J_SAS_PCH SAS connector for software RAID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10, B6, B2, B9, B5, B1 Memory module sockets 28 J_BP3 Backplane power - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 140
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions the system boots with the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 141
7 Technical Specifications NOTE: The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise. Processor Processor type One or two Intel Xeon processor E5-2600 product family Expansion Bus Bus type Expansion slots using riser card: - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 142
0 through 3 (hard-drive slots 4 through 7 do not support any hard drives and are installed with a hard-drive blank). NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals. Up - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 143
Drives Optical drive (PowerEdge R720) Connectors Back NIC Serial USB Video External vFlash card (PowerEdge R720xd) Front USB Video External vFlash card (PowerEdge R720) Internal USB Internal Dual SD Module Video Video type Video memory Nearline SAS, or SSD hard drives in hard-drive slots 24 and 25. - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 144
(4 core) processor is not supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. NOTE: For PowerEdge R720, maximum 130 W processor is supported in either 8 hard drive or 16 hard drive chassis. NOTE: The - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 145
NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and Storage) Storage Temperature Limits Temperature (Continuous Operation) Temperature Ranges (for - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 146
Re-mediation of environmental conditions will be the responsibility of the customer. Air Filtration NOTE: Applies to data center environments only. an office or factory floor. Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: Air entering - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 147
the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the remove the message from the display: • Clear the SEL - You can perform this task remotely, but you will lose the event history for the system. • Power - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 148
Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Message Details Action Message Details Action Message Details Action The watchdog timer expired. The operating system or an application failed to communicate within the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 149
beyond the operational range. Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help. Message LCD Message Details CPU configuration is unsupported. CPU - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 150
CPU0700 CPU0701 150 Message Information Action Review the technical specifications for supported processor types. Message Details Action CPU is throttled. The CPU is throttled due to thermal or power conditions. Review system logs for power or thermal exceptions. Message LCD Message - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 151
. System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 152
. Remove and reinstall failed fans or install additional fans. The is absent. The is absent. Check hardware. The absent device may be necessary for proper operation. System functionality may be degraded. Reinstall or reconnect the hardware. The storage cable is not connected - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 153
, or has failed. Memory size is reduced. Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Details Action Correctable memory error rate exceeded for . The memory may not be operational. This an early indicator of a possible - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 154
Memory mirror lost on . Power cycle system. The memory may not be seated correctly, misconfigured, or has failed. Check the memory configuration. Re-seat the memory device has failed to respond to a transaction. Cycle input power, update component drivers, if device is removable, reinstall - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 155
be degraded, or system may fail to operate. Cycle input power, update component drivers, if device is removable, reinstall the device. Message LCD Message Details Action Fault detected on drive . Fault detected on drive . Check drive. The controller detected a failure on the disk - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 156
BIOS detected memory, but was unable to configure the memory for system operation. Compare system memory installation to supported system memory configurations. Message LCD Message Action Power supply failed. PSU failed. Check PSU. Remove and reinstall the power supply. If the - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 157
type and power rating. Install matched power supplies and review proper configuration in this manual. Message LCD Message Details Action Power supply is absent. PSU is absent. Check PSU. The power supply has been removed or has failed. 1. Remove and reinstall the power supply - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 158
. A power supply wattage mismatch is detected; power supply is rated for watts. PSU wattage mismatch; PSU = watts Power supplies should be of the same input type and power rating. Install matched power supplies and review this manual for proper configuration. 158 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 159
capacity. System halted. The system halted because system power exceeds capacity. Review system configuration, upgrade power supplies or reduce system power consumption. Message LCD Message Failure detected on Removable Flash Media . Removable Flash Media failed. Check SD Card. 159 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 160
. If the problem persists, see Getting Help. Message LCD Message Details Action Removable Flash Media is write protected. Removable Flash Media < failed. Check SD Card. The SD card module is installed but improperly configured or failed to initialize. Reinstall the SD module and remove - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 161
log. If the system event log fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. Message LCD Message Details An - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 162
Action Re-configure system to the minimum supported configuration. If issues persists, contact support. Message LCD warm or one or more fans may have failed. Check the system operating environment and review event log for fan failures. Message LCD Message may power down in fail-safe mode. 162 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 163
Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 164
164 - Dell PowerEdge External Media System 1434 | Dell PowerEdge R720 and R720xd Owner - Page 165
options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3. Verify your country or region in the Choose a Country
Dell PowerEdge R720 and R720xd
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001