Dell PowerVault LTO4-120HH Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User
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- Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 1
Dell PowerVault Tape Drive User's Guide Introduction Setting Up the Tape Drive Using the Tape Drive Using the Tape Backup Software Troubleshooting Specifications Getting Help Contacting Dell Appendix - Regulatory Information Glossary NOTE: A NOTE indicates important information that helps you make - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 2
Back to Contents Page Appendix - Regulatory Information: DellTM PowerVaultTM Tape Drive User's Guide Regulatory Information for Taiwan Figure 17. Taiwan Contact Information Statement Back to Contents Page - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 3
at the time that this document went to print and is subject to change. Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Anguilla General Support Antigua and Barbuda General Support Website: www.dell.com.ar E-mail - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 4
& Extended Service Sales General Support Country Code: 56 Sales and Customer Support City Code: 2 Technical Support website: support.dell.com.cn Technical Support E-mail: [email protected] Customer Care E-mail: [email protected] Technical Support Fax Technical Support (Dell™ Dimension™ and - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 5
Large Accounts Customer Care Public Accounts Customer Care Switchboard Website: support.euro.dell.com Greece Technical Support Gold Service Technical Support International Access Code: 00 Switchboard Country Code: 30 Gold Service Switchboard 22537 2727 22537 2707 22537 2714 22537 2728 22537 - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 6
Customer Care Corporate Customer Care International Access Code: 00 Technical Support Country Code: 353 Technical Support for XPS City Code: 1 Technical Support for all other Dell computers At-Home-Service - Technical Support Queries General Fax/Sales Fax Switchboard U.K. Technical - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 7
International Access Code: 00 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Country Code: 60 Customer Care City Code: 4 Transaction Sales Corporate Sales Customer Technical Support Mexico Sales International Access Code: 00 Country Code: 52 Customer Service Main - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 8
Fax Switchboard Panama General Support Peru General Support Website: support.euro.dell.com Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 E-mail: [email protected] Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 9
and PowerVault) Country Code: 886 Customer Care Thailand International Access Code: 001 Country Code: 66 Trinidad/Tobago Turks and Caicos Islands Transaction Sales Corporate Sales Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 10
Code: 011 Country Code: 1 Americas Consumer XPS Support Consumer (Home and Home Office) Support for all other Dell products Customer Service Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 11
Back to Contents Page Getting Help: DellTM PowerVaultTM Tape Drive User's Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 12
as your password. l Electronic Support Service [email protected] [email protected] (Asian/Pacific countries only) [email protected] (China only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 13
support service, see "Before You Call" and then see the contact information for your region. Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 14
operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 15
Tape Drive User's Guide errors or malfunctions. backward compatible. Capable of being used with a previous product that was designed for a similar purpose. For example, a tape cartridge that is designed to be used with a modern tape drive tape within the cartridge. cartridge memory. See LTO cartridge - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 16
, such as a tape drive or tape library, that can receive and send data. device driver. A file that contains the firmware that is needed to use an attached device. diagnostic. A software program that is designed to recognize, locate, and explain faults in equipment or errors in programs. direct - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 17
by the tape drive) for reading or writing by the drive's head. log sense data. See SCSI log sense data. loop. (1) A series of instructions that is repeated until a terminating condition is reached. (2) To connect so as to complete a loop. LTO. See Linear Tape-Open. M magnetic tape. A tape with - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 18
to inquiry from the server about the tape drive's error logs and counters, a packet of SCSI sense bytes which contains that information and which is sent back to the server by the drive. Log sense data is used to diagnose problems, especially if the problems are intermittent. second. One sixtieth of - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 19
that is wound on a supply reel and a takeup reel. tape drive. A data-storage device that controls the movement of the magnetic tape in a tape cartridge. The Dell PowerVault tape drive houses the mechanism (drive head) that reads and writes data to the tape. Its native data capacity is 1500 GB per - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 20
) or can be provided as a separately packaged desktop unit (external model). There are five generations of the Dell PowerVault tape drives in the LTO series of products. The Dell PowerVault tape drives offer a formatted cartridge capacity of up to 1500 GB (3000 GB assuming 2:1 compression ratio) and - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 21
Encryption The Tape Drive has Application Managed Encryption (AME) functionality. AME is supported on Windows Server. You must have an application that supports encryption to use the drives encryption capability. For more details, consult your application support documentation. - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 22
) using WORM media l Data encryption capability using LTO Ultrium 4 and 5 media l Ethernet interface for transferring drive firmware and dumps only (not an iSCSI interface) Tape Backup Software You need backup software that supports the Dell PowerVault tape drive. As a general rule, native backup - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 23
require service or drive may require cleaning. Note the code on the single character display, and then go to the error code table in the troubleshooting section to determine the meaning of the error codes. If a appears on the SCD, a cleaning cartridge must be loaded. The drive is updating firmware - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 24
1. SAS connector 2. Ethernet - not iSCSI - for transferring firmware and dumps only 3. Feature switches (on bottom) 4. RS-422 Figure 6. Rear Panel of External SAS Tape Drive 1. Power connector 2. Fan enclosure 3. SAS connectors 4. Ethernet - not iSCSI - for transferring firmware and dumps only - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 25
Figure 7. Rear Panel of the Rack Mount Tape Drive 1. Power connector 2. Fan enclosure 3. SAS connectors 4. Ethernet - not iSCSI - for transferring firmware and dumps only Back to Contents Page - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 26
-standard, 5 1/4 inch, half-height bay in which to install the PowerVault tape drive. The drive may be mounted vertically or horizontally. Install and configure the drive according to the instructions provided in the Dell documentation for your system. Mounting Hardware Most systems use trays or - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 27
- Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive. Refer to your system's documentation for instructions on how to prepare the mounting bay to receive the - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 28
system requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. If your system does not require special mounting hardware, proceed to step 5. Step 5 - Installing the Drive Slide the tape drive into the open bay, aligning the tray or rails with - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 29
Figure 8. Mounting Holes on Tape Drive 1. M-3 mounting screw holes Do not secure the drive with screws at this point because you may have to move the drive to get the cables in place. Step 6 - Attaching SAS Cable Attach the system SAS cable to the drive SAS connector, as shown in Figure 9, number 1. - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 30
(if available) with driver software that supports the tape drive. Do not connect to a RAID controller channel; RAID controller channels are for disk drives only. Installing the Drive - Step-By-Step Instructions Step 1 - Positioning the Tape Drive Position the tape drive convenient to the system - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 31
Step 2 - Connecting Power An external Dell PowerVault Tape Drive will operate using any voltage in the range 100-240 volts (50-60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1. Plug the power cable securely into the socket on the rear panel of the - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 32
or workstation with Administrator privileges. 2. Insert the Dell PowerVault Documentation and Drivers CD into the CD/DVD drive on the host system. 3. Double-click My Computer and navigate to the CD/DVD drive where you inserted the Dell PowerVault CD. 4. Navigate to the following Microsoft Hotfix - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 33
LED will turn on solid. Verify that the tape drive installation was successful. Following the instructions given with your Tape Backup Software application, write test data to a tape, read the test data from the tape, and compare the data read from the tape with the original data on disk. Back to - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 34
DellTM PowerVaultTM Tape Drive User's Guide See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at support.dell.com or visit the support site of - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 35
of Dell's warranty to you. Dell's warranty is contained in the documentation for your system. General Manufacturer Model Number (Internal, External, Rack Mount) Interface Type Manufactured for Dell DELL PowerVault Tape Drive LTO Ultrium 5-H, LTO Ultrium 4-H, LTO Ultrium 3-H CSEH 001, LTO4-EH1 - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 36
(79°F) External Drive Physical Specifications Width LTO Ultrium LTO5-1500 GB (native) 3000 GB (compressed, assuming 2:1 compression) LTO4-800 GB (native) 1600 GB (compressed, assuming 2:1 compression) LTO3-400 GB (native) 800 GB (compressed, assuming 2:1 compression) LTO5-140 MB/sec Native LTO4-120 - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 37
°F) Rack Mount Drive Physical Specifications Width LTO Ultrium LTO5-1500 GB (native) 3000 GB (compressed, assuming 2:1 compression) LTO4-800 GB (native) 1600 GB (compressed, assuming 2:1 compression) LTO3-400 GB (native) 800 GB (compressed, assuming 2:1 compression) LTO5-140 MB/sec Native LTO4-120 - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 38
- Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 39
Contents Page Troubleshooting: DellTM PowerVaultTM Tape Drive User's Guide Obtaining Drivers and Firmware Upgrades Selecting a Diagnostic or Maintenance Function General Guidelines Methods of Receiving Errors and Messages Descriptions and Corrective Actions Fixing SAS Connectivity Problems Resolving - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 40
Code 3 - RESERVED (Service Function) Function Code 4 - Force a Dump of Vital Data to Tape Drive Memory Causes the tape drive to perform a collection (or dump) of vital technical data and save it to drive memory. (A drive dump is also known as a save of the firmware trace.) NOTICE: When an error code - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 41
minutes to run. After the tenth loop, the test stops and the drive automatically exits maintenance mode. ¡ If an error is detected, the tape drive displays an error code. Once the cartridge is manually ejected and removed, the tape drive exits maintenance mode. ¡ To halt the diagnostic at the end of - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 42
runs the tests. Note: If you inserted an invalid cartridge, error code appears in the single-character display. The tape drive retains the cartridge until it is manually ejected. Once ejected, the tape drive exits maintenance mode. ¡ If no error is detected, the test will loop and begin again. To - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 43
Dell PowerVault Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer to "Methods of Receiving Errors and Messages." The color and condition of the LEDs may also indicate a problem. Table 4. General Troubleshooting If the problem is this... Do this... A code - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 44
the error. The error code clears when you power-off the tape drive or place it in maintenance mode. 2. If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support. Tape drive hardware problem. The drive determined - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 45
) error. This interface is not used in the PowerVault tape drive. Tape drive hardware problem. The tape drive determined that a problem occurred that degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, contact Dell technical support. The drive is - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 46
the failing operation. 3. If these measures do not correct the problem, contact Dell customer support. Resolving Media-Related Problems To resolve problems that are related to media, the tape drive's firmware includes: l Test Cartridge & Media diagnostic that verifies whether a suspect cartridge - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 47
lists the TapeAlert flags that are supported by the Dell PowerVault Tape Drive. Table 7. TapeAlert Flags and Descriptions TapeAlert Flags Supported by the Tape Drive Flag Number Flag Parameter (in hex) Flag Description Action Required 3 03h Hard error Set for any unrecoverable read, write - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 48
drive detects a failure that requires diagnostics to isolate the problem. See error code 6 in "Descriptions and Corrective Actions." Set when the tape directory on the tape the latest drive firmware from the web, as described above. 2. Connect an ethernet patch cable to the drive's ethernet - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 49
eject the cartridge, push the eject button one more time. If the tape cartridge still will not eject, contact trained service personnel for assistance. NOTICE: If you are not a trained service person, do not attempt to open the drive for repairs as this will void your warranty. Back to Contents Page - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 50
Back to Contents Page Using the Tape Drive: DellTM PowerVaultTM Tape Drive User's Guide Operating the Drive Loading, Unloading and Write-Protecting Cartridges Caring for Tape Cartridges Cleaning the Tape Mechanism Operating the Drive Turn on the external drive by pushing the power on/off button on - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 51
the tape drive for 10 seconds (Figure 13). The drive forces a dump of vital technical data to drive memory and overwrites the existing dump. The drive then reboots to allow communication. Figure 13. Resetting the Drive 1. Eject Button Loading, Unloading, and Write-Protecting Cartridges Use only LTO - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 52
The Dell PowerVault Tape Drive is compatible with the cartridges of its predecessors. Below is a description of the functions that are supported on the different compatible media types: LTO Cartridge Generation Tape Length (nominal)(m) Data Capacity (native) (GB1) Data Capacity (compressed2) ( - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 53
Data Cartridge and its components. Figure 14. LTO Ultrium Data Cartridge 1. LTO cartridge memory 2. Label area 3. Write-protect switch 4. Insertion guide 5. Cartridge door 6. Leader pin Loading a Tape Cartridge 1. Ensure that the tape drive is powered on. (The ready/activity LED is solid green - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 54
. 3. After the cartridge ejects, grasp the cartridge and remove it. Whenever you unload a tape cartridge, the tape drive writes any pertinent information to the cartridge memory. NOTICE: Do not remove a tape cartridge while the drive activity indicator is on. Setting the Write-Protect Switch on - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 55
results and could result in drive errors or backup failure. Caring for Tape Cartridges NOTICE: Do not insert a damaged tape cartridge into your tape drive. A damaged cartridge can interfere with the reliability of the drive and may void the warranties of the drive and the cartridge. Before inserting - Dell PowerVault LTO4-120HH | Dell PowerVault LTO5-140HH Tape Drive (IBM) v2 User - Page 56
beyond 50 separate cleaning operations, an error code of 7 will be displayed. Eject the cleaning cartridge and replace it with a new one. To use the LTO Ultrium universal cleaning cartridge: 1. Insert a cleaning cartridge into the tape drive. The tape drive performs the cleaning automatically. When
Dell PowerVault
Tape Drive User's Guide
Information in this document is subject to change without notice.
©
2010 Dell Inc. All rights reserved.
©
International Business Machines Corporation, 2010. All rights reserved.
Trademarks used in this text:
Dell, the DELL logo, and PowerVault
, are trademarks of Dell Inc.
Microsoft
and
Windows
are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Internal Drive Model Numbers: LTO Ultrium 5
–
H, LTO Ultrium 4-H, LTO Ultrium 3-H
External Drive Model Numbers: CSEH 001, LTO4-EH1, LTO3-EH1
Rack Mount Model Number: 2U Storage Rack A
Initial release: December 2010
Introduction
Setting Up the Tape Drive
Using the Tape Drive
Using the Tape Backup Software
Troubleshooting
Specifications
Getting Help
Contacting Dell
Appendix
-
Regulatory Information
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.