Dell Precision M40 Dell Precision Mobile Workstation M40 User's Guide - Page 66

Finding Solutions, User's Guide

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Back to Contents Page Finding Solutions: Dell Precision™ Mobile Workstation M40 User's Guide Overview Recover From a Program That Is Not Responding Restart a Computer That Is Not Responding Wet Computer Dropped or Damaged Computer No Power at All No Power, Using AC Adapter No Power, Using Battery Only Partial Power Floppy Drive Problems CD, CD-RW, DVD Drive Problems Hard Drive Problems Hardware Conflicts Incorrect Computer Memory Amount PC Card Problems Modem, Fax, and Internet Connection Problems No Image Appears on Display No Image Appears on External Monitor No Image Appears on TV Sound and Speaker Problems DualPoint Device, Touch Pad, or Mouse , , and Lights Don't Light Up External Keyboard Doesn't Work Devices Attached to Serial or Parallel Ports Don't Work Parallel Port Printer Doesn't Work Software Solutions Overview Before you call Dell for technical assistance, complete the following tasks to help you resolve some computer problems: 1. Read the safety instructions in your System Information guide and "What You Need to Know." 2. Run the Dell Diagnostics to help you detect a problem quickly. 3. Perform the appropriate procedure for the component or equipment that is malfunctioning. Click a topic from the menu at the top of this page for instructions. NOTE: When you see the question "Is the problem resolved?" in a problem-solving procedure, perform the operation that caused the problem to see if the problem still occurs. CAUTION: To help prevent possible damage to the system board, wait 5 seconds after turning off the computer before you disconnect a device or remove a memory module. NOTICE: Only access the inside of your computer when you are installing memory modules. Problem Recover From a Program That Is Not Responding Procedure 1. Press . 2. If necessary, click Task Manager. 3. Select the program that is no longer responding. 4. Click End Task. Restart a Computer That Is Not Responding 1. Press and hold the power button until the computer turns off. 2. To turn on the computer, press the power button. Check Disk (or ScanDisk), a program that checks for and repairs errors on the hard drive, may run during the boot process. Microsoft Windows loads and runs after the scan completes. Wet Computer CAUTION: Perform step 1 only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends turning off AC power at the circuit breaker before attempting to Spills, splashes, and excessive humidity can remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from cause moisture damage to live power. the computer. 1. Turn off the computer and disconnect it from the AC adapter. Then disconnect the AC adapter from the electrical outlet. Turn off any attached peripherals and disconnect them from their power sources and then from

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Back to Contents Page
Finding Solutions:
Dell Precision™ Mobile Workstation M40
User's Guide
Overview
Before
you call Dell for technical assistance, complete the following tasks to help you resolve some computer problems:
1.
Read the safety instructions in your
System Information
guide and "
What You Need to Know
."
2.
Run the
Dell Diagnostics
to help you detect a problem quickly.
3.
Perform the appropriate procedure for the component or equipment that is malfunctioning. Click a
topic from the menu
at the top of this page
for instructions.
NOTICE: Only access the inside of your computer when you are installing memory modules.
Overview
PC Card Problems
Recover From a Program That Is Not Responding
Modem, Fax, and Internet Connection Problems
Restart a Computer That Is Not Responding
No Image Appears on Display
Wet Computer
No Image Appears on External Monitor
Dropped or Damaged Computer
No Image Appears on TV
No Power at All
Sound and Speaker Problems
No Power, Using AC Adapter
DualPoint Device, Touch Pad, or Mouse
No Power, Using Battery
,
, and
Lights Don't Light Up
Only Partial Power
External Keyboard Doesn't Work
Floppy Drive Problems
Devices Attached to Serial or Parallel Ports Don't Work
CD, CD
-
RW, DVD Drive Problems
Parallel Port Printer Doesn't Work
Hard Drive Problems
Software Solutions
Hardware Conflicts
Incorrect Computer Memory Amount
NOTE: When you see the question "Is the problem resolved?" in a problem-solving procedure, perform the operation that caused the
problem to see if the problem still occurs.
CAUTION: To help prevent possible damage to the system board, wait 5 seconds after turning off the computer before you
disconnect a device or remove a memory module.
Problem
Procedure
Recover From a
Program That Is Not
Responding
1.
Press <Ctrl><Alt><Del>.
2.
If necessary, click
Task Manager
.
3.
Select the program that is no longer responding.
4.
Click
End Task
.
Restart a Computer
That Is Not Responding
1.
Press and hold the power button until the computer turns off.
2.
To turn on the computer, press the power button.
Check Disk (or ScanDisk), a program that checks for and repairs errors on the hard drive, may run during the
boot process. Microsoft Windows loads and runs after the scan completes.
Wet Computer
Spills, splashes, and
excessive humidity can
cause moisture damage to
the computer.
CAUTION: Perform step 1 only after you are certain that it is safe to do so. If the computer is connected
to an electrical outlet, Dell recommends turning off AC power at the circuit breaker before attempting to
remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from
live power.
1.
Turn off the computer and disconnect it from the AC adapter. Then disconnect the AC adapter from the
electrical outlet. Turn off any attached peripherals and disconnect them from their power sources and then from