Dell Precision M40 Dell Precision Mobile Workstation M40 User's Guide - Page 78

System Board Devices

Get Dell Precision M40 PDF manuals and user guides View all Dell Precision M40 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 78 highlights

Fill out the Diagnostics Checklist as you perform the following steps: 1. Turn off the printer and computer. 2. Swap the printer's cable with a known working cable. 3. Turn on the printer and computer. 4. Try to print. Does the print operation complete successfully? Yes. You probably need a new printer cable. Call Dell for technical assistance. No. Go to step 5. 5. Run the printer's self-test. Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. If you purchased the printer elsewhere, take it to one of the manufacturer's authorized service centers for repair. 6. Try to print again. Does the print operation complete successfully? Yes. The problem is resolved. No. Call Dell for technical assistance. Software Solutions Basic Checks Software usually includes installation instructions in its accompanying documentation and a software setup program (usually called setup.exe or install.exe) on a floppy disk l Ensure that you properly installed and configured the application program. Reinstall the program if necessary. l Verify that the program's drivers do not conflict with certain application programs. l Confirm that a problem is software-related by running the System Board Devices tests as described in "Dell Diagnostics." If all tests in the device group run successfully, the error condition may be related to a software problem. l For detailed troubleshooting information on a particular application program, see the software documentation or contact the software manufacturer. or CD. Before installing software: Error messages can be produced by an application program, the operating system, or the computer. "Understanding l Ensure that the application program is compatible with the operating system installed in your computer and that your computer meets the minimum hardware requirements needed to run the software. l Use a virus-scanning application program to check the floppy disks or CDs for viruses. Error Messages," discusses the error messages generated by the computer. If you receive an error message not listed, check the operating system or application program documentation. Back to Contents Page

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
Back to Contents Page
Fill out the
Diagnostics Checklist
as you perform the following steps:
1.
Turn off the printer and computer.
2.
Swap the printer's cable with a known working cable.
3.
Turn on the printer and computer.
4.
Try to print.
Does the print operation complete successfully?
Yes
.
You probably need a new printer cable. Call Dell for technical assistance.
No
.
Go to step 5.
5.
Run the printer's self-test.
Does the self-test complete successfully?
Yes
.
Go to step 6.
No
.
The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. If
you purchased the printer elsewhere, take it to one of the manufacturer's authorized service centers for
repair.
6.
Try to print again.
Does the print operation complete successfully?
Yes
.
The problem is resolved.
No
.
Call Dell
for technical assistance.
Software Solutions
Software usually
includes installation
instructions in its
accompanying
documentation and a
software setup program
(usually called
setup.exe
or
install.exe
) on a floppy disk
or CD.
Error messages can be
produced by an application
program, the operating
system, or the computer.
"
Understanding
Error Messages
," discusses
the error messages
generated by the computer. If
you receive an error
message not listed, check
the operating system or
application program
documentation.
Basic Checks
l
Ensure that you properly installed and configured the application program. Reinstall the program if necessary.
l
Verify that the program's drivers do not conflict with certain application programs.
l
Confirm that a problem is software-related by running the
System Board Devices
tests as described in "
Dell
Diagnostics
." If all tests in the device group run successfully, the error condition may be related to a software
problem.
l
For detailed troubleshooting information on a particular application program, see the software documentation or
contact the software manufacturer.
Before installing software:
l
Ensure that the application program is compatible with the operating system installed in your computer and that
your computer meets the minimum hardware requirements needed to run the software.
l
Use a virus-scanning application program to check the floppy disks or CDs for viruses.