Dell S2719DM Monitor Users Guide - Page 38

Common Problems, Common, Symptoms, What You, Experience, Possible Solutions

Get Dell S2719DM PDF manuals and user guides View all Dell S2719DM manuals
Add to My Manuals
Save this manual to your list of manuals

Page 38 highlights

Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/Power LED off No Video/Power LED on Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues Intermittent Problems What You Experience No picture No picture or no brightness LCD screen has spots LCD screen has bright spots Picture too dim or too bright Visible signs of smoke or sparks Monitor malfunctions on & off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Ensure that the correct input source is selected in the Input Source menu. • Increase brightness & contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected in the Input Source menu. • Cycle power on-off. • Pixel that is permanently off is a natural defect that canoccur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. • Cycle power On-Off. • Pixel that is permanently off is a natural defect that canoccur in LCD technology. • For more information on Dell Monitor Quality and PixelPolicy, see Dell Support site at: http://www.dell.com/support/monitors. • Reset the monitor to factory settings. • Adjust brightness & contrast controls via OSD. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in selftest mode. 38 | Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
38
|
Troubleshooting
Common Problems
The following table contains general information about common monitor problems you might
encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
•
Ensure that the video cable connecting the monitor
and the computer is properly connected and secure.
•
Verify that the power outlet is functioning properly
using any other electrical equipment.
•
Ensure that the power button is depressed fully.
•
Ensure that the correct input source is selected in
the
Input Source
menu.
No Video/Power
LED on
No picture or no
brightness
•
Increase brightness & contrast controls via OSD.
•
Perform monitor self-test feature check.
•
Check for bent or broken pins in the video cable
connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input source is selected in
the
Input Source
menu.
Missing Pixels
LCD screen has
spots
• Cycle power on-off.
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
.
Stuck-on Pixels
LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
.
Brightness
Problems
Picture too dim
or too bright
•
Reset the monitor to factory settings.
•
Adjust brightness & contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.