Dell Studio Hybrid Studio Slim Setup Guide - Page 43

Before You Call, Dell. Collect On Delivery C.O.D. packages

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4. Include a copy of the Diagnostics Checklist (see "Diagnostic Checklist" on page 42), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 31). 5. Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. 6. Pack the equipment to be returned in the original (or equivalent) packing materials. 7. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. 8. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the top of your computer towards the back). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at your computer. Ensure that your computer's documentation is available. 41

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41
Getting Help
Include a copy of the Diagnostics Checklist
4.
(see “Diagnostic Checklist” on page 42),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see “Dell Diagnostics” on
page 31).
Include any accessories that belong with
5.
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit.
Pack the equipment to be returned in the
6.
original (or equivalent) packing materials.
You are responsible for paying shipping
7.
expenses. You are also responsible for
insuring any product returned, and you
assume the risk of loss during shipment to
Dell. Collect On Delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the
8.
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
top of your computer towards the back).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations,
or try other troubleshooting steps possible only
at your computer. Ensure that your computer’s
documentation is available.