Dell Vostro A100 Setup and Quick Reference Guide - Page 48

A solid blue screen appears, operating system

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Troubleshooting A program stops responding END THE PROGRAM - 1 Press simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. CHECK THE SOFTWARE D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start → Control Panel→ Programs→ Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. 48

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Troubleshooting
48
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to
access the Task Manager, and click the
Applications
tab.
2
Click to select the program that is no longer
responding, and click
End Task
.
A program crashes repeatedly
NOTE:
Most software includes installation
instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall
and then reinstall the program.
A program is designed for an earlier
Microsoft
®
Windows
®
operating system
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows Vista
:
The Program Compatibility Wizard configures a
program so that it runs in an environment similar to
non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with this
version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
T
URN
THE
COMPUTER
OFF
—
If you are
unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.