Denon DVD-A1UDCI Owners Manual - English - Page 58

ENGLISH Getting Started Connections Setup Playback HDMI Control Function Information Troubleshooting Specifications Troubleshooting If a problem should arise, first check the following: 1. Are the connections correct? 2. Is the set being operated as described in the owner's manual? 3. Are the other components operating properly? If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction. In this case, disconnect the power immediately and contact your store of purchase. Symptom Cause / Countermeasure Power does not turn • Check if the power cord is properly connected. on. • Plug the power supply cord into the power outlet. • The safety protection device may be activated. Unplug the power cord once, and wait for 5-10 seconds and then plug it in again. • DVD-A1UDCI enters the standby status by safety function when the fan stops. Check the back of the set if something is disturbing the fan rotation. Unable to play back • Does the SD Memory Card has more than 1GB of available space? bonus view. • Has the SD Memory Card been initialized by the DVD-A1UDCI? • Was the SD Memory Card inserted while the power of the unit is on. (Insert the SD Memory Card while the DVD-A1UDCI is in the standby status.) Picture appear. does not • Switch the TV's input setting to the external input connected to the player. • Is the Pure Direct function set to "On"? Set to "Off". Also, is "Pure Direct Setup" - "Video Out" on the GUI menu set to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it to "On". • Check the connection of the video/S-Video/component video cable. • Does the "Video Setup" - "Component Resolution" setting on the GUI menu match the connected device's resolution? Set it so that it matches. Video and audio are • Check the connection of the HDMI cable. not output with HDMI • Is the "HDMI" indicator of the display of the DVD-A1UDCI connection. lighting? • Is the Pure Direct function set to "On"? Set to "Off". Also, is "Pure Direct Setup" - "Video Out" on the GUI menu set to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it to "On". • Check whether the connected display device or other device supports HDCP. This unit will not output a video signal unless the other device supports HDCP. See the owner's manual of your TV, AV Amp, etc. • Check that the setting of the HDMI video resolution supports the resolution of the connected device. When set to "Auto", DVD- A1UDCI makes the setting automatically. • Check that the HDMI mode setting matches the connected content. The connection method of each HDMI mode is different. 55 Page 22 - - 3, 9 4, 38 32 4, 38 - 30, 40 19 26 13, 14 8 30, 40 16 15 13, 14 Symptom Cause / Countermeasure HD audio is not • Set "BD Audio Mode" to "HD Audio Output". output. Picture is not • The picture may be slightly disturbed directly after fast-forwarding displayed or is or reversing. This is not a malfunction. disturbed. • Connect the DVD-A1UDCI's video/S-Video/component video Picture of a BD-Video output either directly to the TV or to the TV via the AV Amp. Do or DVD-Video disc is not connect via a VCR (video cassette recorder). Some discs in black and white. include copy prohibit signals, and when such discs are played via a VCR, the copy guard system may cause the picture to be disturbed. • Is a disc that is not compatible with the player or a disc with a different region number loaded? (This player supports region code "A" for BD-Video discs, "1" or "ALL" for DVD-Video discs.) No sound is heard or • Check the devices whose audio is connected and the speaker the sound is hard to connections. hear. • Is the power of devices whose audio is connected turned on? Is the input selection set to the input to which the DVD-A1UDCI is connected? • Is the audio output properly selected? Picture freezes • When the disc is scratched or contaminated with fingerprints, the momentarily during disc may not be played back correctly. Clean the disc or replace playback. with a non-scratched disc. • There may be a problem with the data recorded on the disc. Playback does not • Is there condensation inside the player or on the disc? (Let set for start even when 1 is 1 to 2 hours with the power off.) pressed, or starts but • When the disc is scratched or contaminated with fingerprints, the stops immediately. disc may not be played back correctly. Clean the disc or replace with a non-scratched disc. • Is the disc loaded upside-down? Load the disc properly, with the side containing the signals to be played facing down. • Is an unplayable disc loaded? Subtitles are not • Subtitles cannot be displayed for BD-Video, DVD-Video or DivX® displayed. files that do not contain subtitles. • Is the subtitle setting "Off"? Use a disc menu or to set the displayed subtitle. SD Memory Card • The format of the card does not match to this unit or the card is cannot be read. not compatible. • Is the playback media mode set to "SD CARD MODE"? Select "SD CARD MODE" at . Page 33 - 19 3 11 ~ 22 - 13 ~ 21 6 - 3 6 6 3, 4 48 25 32 36