Electrolux EI24BC15VS Complete Owners Guide English - Page 22

22 Troubleshooting Before You Call for Service If the unit appears to be malfunctioning, read through this manual first. If the problem persists, check the Troubleshooting Guide below. Locate the problem in the guide and refer to the cause and its remedy before calling for service. The problem may be something very simple that can be solved without a service call. Consulting or contracting a qualified service technician may be necessary. If Service is Required Contact the dealer where you purchased the unit if service is required. State the model and serial number and explain the problem. The model and serial number plate is located on the ceiling of your unit. If you do not know the name of the selling dealer or a local service company, you can check online at www.electroluxappliances.com or call 1-877-435-3287. WARNING ELECTROCUTION HAZARD NEVER attempt to repair or perform maintenance on the unit until the main electrical power has been disconnected. Problem Unit not cold • enough. Adjust • temperatures (see "Adjusting • the Temperature" in the "Start-Up and Temperature • Control" section). Unit too cold. • Contents of unit too cold/frozen. Adjust temperatures (see "Adjusting the Temperature" in the "Start-Up and Temperature Control" section). No interior light. • Light will not go • out when door is closed. • Alarm(s) will not • shut off. • • Power is not restored • after power failure. Door does not • close properly. • Possible Cause Control set too warm. • Light staying on. • Airflow to front grille • blocked. Door gasket not sealing • properly. Control set too cold. • Failed LED assembly. • Manual light control is • ON. Door switch not making • contact. Door is ajar. • Power has failed. • Internal temperature is • too high. Circuit breaker has • tripped. Door hinges are • misaligned. Door gasket is not • sealing properly. Remedy Adjust temperature colder. Allow 24 hours for temperature to stabilize. Turn off manual light control. See "Operation" section. Airflow must not be obstructed to front grille. See "Installation" section. Adjust door gasket. Adjust temperature warmer. Allow 24 hours for temperature to stabilize. Contact a qualified Electrolux Service Technician. Turn off manual light control. See "Operation" section. Check for proper door alignment. Press "Alarm" key to acknowledge alarm. Ensure door is closed firmly. Allow 24 hours for temperature to stabilize. Verify electrical supply. See "Installation" section. Loosen hinges and re-align door. Retighten hinges. Turn gasket 180°.