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EPSON Helpdesk, For Singapore Users

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EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are: Phone: Fax: (02) 9903 9040 (02) 9903 9189 We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes the User's Guide for your EPSON product, type of computer, operating system, application programs, and any other information you feel is required. D For Singapore Users Contact the telephone and fax numbers below. Phone: Fax: (065) 337-7911 (065) 334-1185 Customer Support Information D-7

Section	Page
Addendum A-Control Panel Buttons and Lights	1
Front Matter	2
Contents	4
Getting to Know Your Printer	10
Easy-to-Use Features	11
Available Paper Paths	12
Printing on continuous paper	13
Printing on single sheets	17
Options	18
Ribbon Cartridge	19
Important Safety Instructions	19
Print Head Caution Symbol	21
ENERGY STAR Compliance	21
For United Kingdom Users	21
Use of options	21
Safety information	22
How To Use Your Manuals	23
Warnings, Cautions, and Notes	23
Chap 1-Setting Up the Printer	24
Unpacking the Printer	25
Choosing a Place for the Printer	27
Positioning the continuous paper supply	28
Installing or Replacing the Ribbon Cartridge	29
Attaching the Paper Guide and Paper Separator	34
Plugging in the Printer	36
Connecting the Printer to Your Computer	37
Installing the Printer Software	38
Installing the printer software in Windows 95, 98, or NT 4.0	39
Installing the printer software in Windows 3.1 or NT 3.5x	40
For DOS programs	41
Chap 2-Printing on Continuous Paper	42
Setting the Paper Release Lever	43
Setting the Paper Thickness Lever	44
Using the Rear Push Tractor	46
Loading paper onto the rear push tractor	46
Removing the printed document from the rear push tractor	50
Using the Front Push Tractor (optional)	51
Installing the tractor in the front push position	51
Loading paper onto the front push tractor	53
Removing the printed document from the front push tractor	57
Removing the front push tractor	58
Using the Tractor in the Pull Position (optional)	59
Installing the tractor in the pull position	60
Loading paper onto the pull tractor	62
Removing paper from the pull tractor	68
Using two tractors in a push and pull combination	68
Removing the pull tractor	71
Loading multipart Forms	73
Loading Continuous Paper With Labels	73
Removing continuous paper with labels	75
Switching Between Printing on Continuous Paper and Printing on Single Sheets	76
Switching to printing on single sheets	76
Switching to printing on continuous paper	77
Adjusting the Top-of-Form Position	78
Advancing the Paper to the Tear-Off Edge	81
Using the Tear Off/Bin button	81
Advancing paper to the tear-off position automatically	82
Adjusting the tear-off position	82
Chap 3-Printing on Single Sheets	84
Using Single Sheets	85
Available paper types and paper slots	85
Loading single-sheet multipart forms	87
Loading envelopes	89
Loading postcards	90
Loading Single Sheets in the Top Paper Slot	91
Loading Single Sheets in the Front Paper Slot	93
Chap 4-Using the Printer Software	96
About Your Printer Software	97
Using the Printer Driver With Windows 95/98	98
Accessing the printer driver from Windows applications	98
Accessing the printer driver from the Start menu	100
Printer driver settings overview	100
Using the Printer Driver With Windows 3.1	103
Accessing the printer driver from Windows applications	103
Accessing the printer driver from the Control Panel	105
Printer driver settings overview	105
Using the Printer Driver With Windows NT 4.0	107
Accessing the printer driver from Windows applications	107
Accessing the printer driver from the Start menu	109
Printer driver settings overview	109
Using the Printer Driver With Windows NT 3.5x	112
Accessing the printer driver from Windows applications	112
Accessing the printer driver from the Control Panel	114
Printer driver settings overview	115
Using the EPSON Remote! Utility	117
Installing EPSON Remote!	117
Accessing EPSON Remote!	117
Chap 5-Changing Printer Settings From the Printer’s Control Panel	118
Selecting a Built-In Font and Condensed Mode	119
About Your Printer’s Default Settings	121
Changing default settings	126
Chap 6-Using EPSON Status Monitor 2	128
About the EPSON Status Monitor 2 Utility	129
Installing EPSON Status Monitor 2	130
Accessing EPSON Status Monitor 2	131
Checking Printer Status Information	131
Using the EPSON Status Monitor 2 window	131
Using the Printer Status window	136
Making Monitoring Preference Settings	137
Turning on background monitoring	138
Using the background monitoring icon	139
Chap 7-Troubleshooting	140
Using the Error Indicators	141
Problems and Solutions	143
Power supply problems	144
Single-sheet paper loading or feeding problems	145
Continuous paper loading or feeding problems	147
Wrong top-of-form position	148
Wrong tear-off position	149
Printing or printout quality problems	150
Clearing Paper Jams	155
Aligning Vertical Lines in Your Printout	156
Printing a Self Test	157
Printing a Hex Dump	158
Appendix A-Enhancing Your Printer With Options	160
Options	161
Paper handling options	161
Optional interface cards	162
Using the Optional Cut-Sheet Feeders	163
Installing the high-capacity or double-bin cut-sheet feeder	163
Loading paper in the high-capacity cut-sheet feeder	165
Selecting the paper source (bin 1 or bin 2)	169
Switching between continuous paper and single-sheet paper in the cut-sheet feeder	170
Using the Roll Paper Holder	171
Assembling the roll paper holder	171
Installing the roll paper holder	172
Loading roll paper	173
Removing roll paper	175
Installing an Interface Card	176
Using the C82305* or C82306* serial interface card	177
Appendix B-Cleaning and Transporting the Printer	178
Cleaning the Printer	179
Transporting the Printer	180
Appendix C-Specifications	181
Printer Specifications	182
Mechanical	182
Electrical	185
Environmental	185
Paper	186
Paper alignment	189
Printable area	190
Safety approvals	192
CE marking	192
Command Lists	193
EPSON ESC/P 2 control codes	193
IBM 2391 Plus emulation control codes	197
Character Tables	198
International character sets for the Italic table	209
Appendix D-Customer Support Information	210
Contacting Customer Support	211
For North American Users	211
Electronic support services	211
Automated telephone services	212
For United Kingdom and the Republic of Ireland Users	213
Enquiry Desk	213
Customer Support	213
Faxon EPSON	214
EPtec - Bulletin Board Service for latest drivers and utilities	214
World Wide Web	214
For Australian Users	215
EPSON FAXBACK	215
EPSON Bulletin Board System	215
Internet URL http://www.epson.com.au	215
Your dealer	215
EPSON Helpdesk	216
For Singapore Users	216
For Hong Kong Users	217
Internet home page	217
Electronic bulletin board system	217
Technical support hotline	217
For Philippines Users	218
Glossary	219
Index	224