Epson 7700p User Manual - Page 81

Where To Get Help, Telephone Support Services - troubleshooting

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Where To Get Help EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day, as listed in the following table. Electronic support and automated telephone services Service Access World Wide Web From the Internet, you can reach EPSON's projector page at http://www.epson.com/mul_proj/ Presenters Online Access tips, templates, training and more at http://www.presentersonline.com EPSON Internet FTP Site If you have Internet FTP capability, use your web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. EPSON E-Mail Technical Support To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested. Automated Telephone Services A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Telephone Support Services To use the EPSON PrivateLine Support service, call (800) 637-7661 and enter the PIN on the EPSON PrivateLine Support card included in your Owner's Kit. This is the fastest way of speaking to a live representative, and it's free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of these numbers: I U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday I Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Toll or long distance charges may apply. Solving Problems 75

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Solving Problems
75
Where To Get Help
EPSON provides technical assistance through electronic support
services and automated telephone services 24 hours a day, as listed in
the following table.
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661
and enter the PIN on the EPSON PrivateLine Support card included
in your
Owner’s Kit
. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6
AM
to 6
PM
,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■
U.S.: (562) 276-4394, 6
AM
to 6
PM
, Pacific Time, Monday
through Friday
■
Canada: (905) 709-3839, 6
AM
to 6
PM
, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Electronic support and automated telephone services
Service
Access
World Wide Web
From the Internet, you can reach EPSON’s projector page at
Presenters Online
Access tips, templates, training and more at
EPSON Internet FTP
Site
If you have Internet FTP capability, use your web browser (or other software for
FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the password.
EPSON E-Mail
Technical Support
To receive technical advice through e-mail, go to
and complete the form under the troubleshooting tab, as requested.
Automated Telephone
Services
A variety of automated help services are available 24 hours a day, seven days a
week. To use these services, you must have a touch tone telephone and call
(800) 922-8911
.