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Epson BrightLink Pro 1430Wi User Manual - Page 294

Solutions When Finger Touch Interactivity Does Not Work, Solutions for Problems With Capturing

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Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu Solutions When Finger Touch Interactivity Does Not Work If finger touch interactivity does not work (BrightLink Pro 1430Wi), try the following solutions: • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your mount's Installation Guide for details. • If the light on the Touch Unit is not on, check the Touch Unit Setup settings in the Easy Interactive Function option on the Extended menu and make sure the Power setting is set to On. • Adjust the angle on the Touch Unit. • Make sure there are no obstacles (such as cables or pen trays) between the Touch Unit's laser diffusion ports and the projection surface. • Remove any decorative lights from around the projector or projection surface. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. • Make sure you have performed pen calibration and finger touch calibration. Try recalibrating. Parent topic: Solving Interactive Problems Related concepts Pen Calibration Related tasks Adjusting the Angle of the Touch Unit Calibrating for Finger Touch Interactivity Solutions for Problems With Capturing, Printing, Saving, or Scanning If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following solutions: • If you start a process using one of the pens, you must complete it using the pen. If you start using the remote control or control pad, you must complete the process using the remote control or control pad. • If you are having trouble pasting a captured image, make sure the image is not protected. • If a black frame appears around a pasted image, it may be because the image was shifted or resized. • If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any other error state. 294

Section	Page
Contents	3
Introduction to Your Projector	14
Projector Features	14
Product Box Contents	16
Additional Components	17
Optional Equipment and Replacement Parts	18
Warranty and Registration Information	19
Notations Used in the Documentation	20
Where to Go for Additional Information	20
Projector Part Locations	21
Projector Parts - Front/Top	21
Projector Parts - Side	22
Projector Parts - Interface Panel	23
Projector Parts - Base	25
Projector Parts - Control Panel	26
Projector Parts - Interactive Pens and Pen Tray	27
Projector Parts - Remote Control	29
Projector Parts - Touch Unit	31
Projector Parts - Control Pad	33
Setting Up the Projector	35
Projector Placement	35
Projector Setup and Installation Options	35
Projection Distance	36
Removing and Attaching the Cable Cover	39
Adjusting the Angle of the Touch Unit	39
Installing the Projector Feet	59
Projector Connections	60
Connecting to Computer Sources	61
Connecting to a Computer for USB Video and Audio	61
Connecting to a Computer for VGA Video	62
Connecting to a Computer for HDMI Video and Audio	63
Connecting to a Computer for Pen Use or USB Mouse Control	64
Connecting to a Computer for Sound	65
Connecting a Computer to the Control Pad	65
Connecting to Video Sources	67
Connecting to an HDMI Video Source	67
Connecting to an MHL-Compatible Device	68
Connecting to a Component-to-VGA Video Source	68
Connecting to a Composite Video Source	69
Connecting to a Video Source for Sound	70
Connecting to an External Computer Monitor	70
Connecting to External Speakers	71
Connecting to External USB Devices	72
USB Device Projection	72
Connecting a USB Device or Camera to the Projector	73
Connecting a USB Device to the Control Pad or Projector	74
Selecting the Connected USB Source	74
Disconnecting a USB Device From the Control Pad or Projector	74
Connecting a Printer to the Control Pad	75
Supported Printer Types	76
Connecting to a Document Camera	76
Connecting Multiple Projectors of the Same Model	77
Installing Batteries in the Remote Control	78
Installing Batteries in the Pens	79
Installing Batteries in the Control Pad	80
Using the Projector on a Network	83
Wired Network Projection	83
Connecting to a Wired Network	84
Selecting Wired Network Settings	84
Restricted IP Addresses	87
Wireless Network Projection	88
Installing the Wireless LAN Module	89
Using Quick Wireless Connection (Windows Only)	91
Selecting Wireless Network Settings Manually	92
Wireless LAN Menu Settings	94
Selecting Wireless Network Settings in Windows	96
Selecting Wireless Network Settings in OS X	97
Enabling WPA or EAP Security	97
Wireless Security Menu Settings	98
Setting Up Projector Network E-Mail Alerts	100
Network Projector E-mail Alert Messages	102
Setting Up Monitoring Using SNMP	102
Controlling a Networked Projector Using a Web Browser	103
Creating an Address Book	105
Adding Templates from a Web Browser	106
Crestron RoomView Support	107
Setting Up Crestron RoomView Support	108
Controlling a Networked Projector Using Crestron RoomView	109
Using Basic Projector Features	111
Turning On the Projector	111
Turning Off the Projector	113
Selecting the Language for the Projector Menus	114
Setting the Date and Time	115
Image Shape	117
Correcting Image Shape with the Keystone Buttons	117
Correcting Image Shape with Quick Corner	120
Resizing the Image with the Wide and Tele Buttons	121
Adjusting the Image Position	122
Focusing the Image	123
Remote Control Operation	124
Using the Remote Control as a Wireless Mouse	126
Using the Remote Control as a Pointer	127
Selecting an Image Source	127
Projection Modes	128
Changing the Projection Mode Using the Remote Control	129
Changing the Projection Mode Using the Menus	130
Image Aspect Ratio	130
Changing the Image Aspect Ratio	131
Available Image Aspect Ratios	131
Color Mode	132
Changing the Color Mode	132
Available Color Modes	133
Turning On Auto Iris	134
Controlling the Volume with the Volume Buttons	135
Projecting a PC Free Presentation	135
Supported PC Free File Types	136
Starting a PC Free Slide Show	137
Starting a PC Free Movie Presentation	139
Starting a PC Free PDF File Presentation	140
Slideshow Display Options	142
Adjusting Projector Features	144
Shutting Off the Picture and Sound Temporarily	144
Stopping Video Action Temporarily	145
Zooming Into and Out of Images	145
Scheduling Projector Events	146
Saving a Scheduled Event	147
Viewing Scheduled Events	147
Editing Scheduled Events	148
Projector Security Features	150
Password Security Types	150
Setting a Password	151
Selecting Password Security Types	152
Entering a Password to Use the Projector	153
Saving a User's Logo Image to Display	154
Locking the Projector's Buttons	156
Unlocking the Projector's Buttons	157
Installing a Security Cable	157
Creating a User Pattern to Display	158
Using the Interactive Features	159
Interactive Modes	159
Using the Interactive Pens	160
Using the Pens	160
Pen Calibration	163
Calibrating Automatically	164
Calibrating Manually	166
Using Finger Touch Interactivity	169
Touch Unit Safety Instructions	169
Calibrating for Finger Touch Interactivity	171
Using Finger Touch Operations	175
Using BrightLink With a Computer	177
PC Interactive Mode System Requirements	177
Switching to PC Interactive Mode	178
Controlling Computer Features from a Projected Screen (PC Interactive Mode)	179
Adjusting the Pen Operation Area	181
Easy Interactive Tools	183
Windows Pen Input and Ink Tools	184
Enabling Windows Pen Input and Ink Tools	184
Using Windows Pen Input and Ink Tools	186
Whiteboard Mode	187
Using the Whiteboard Toolbars	188
The Main Whiteboard Toolbar	189
Selecting Background Templates	191
Zooming Images in Whiteboard Mode	192
Inserting and Working With Images	192
Using the Shapes Tool	193
Selecting Line Width and Color	194
The Bottom Whiteboard Toolbar	194
Selecting Whiteboard Settings	196
Selecting Basic Whiteboard Settings and Policies	196
Selecting Whiteboard Print Settings	199
Selecting Settings for Saving Whiteboard Pages	201
Selecting Settings for Emailing Whiteboard Pages	203
Inserting a Document or Image From a Scanner	205
Selecting a Networked Device Source	206
Saving Pages in Whiteboard Mode	208
Working With Thumbnail Pages	209
Printing in Whiteboard Mode	210
Emailing Your Whiteboard Pages	212
Sharing the Whiteboard	213
Starting a Shared Whiteboard Session	214
Connecting to a Shared Whiteboard from a Computer or Other Device	216
Supported Web Browsers for Sharing a Whiteboard	216
Web Browser Toolbars	217
Connecting to a Shared Whiteboard from a Projector	219
Annotation Mode (PC Free)	220
Drawing on a Projected Image (Annotation Mode)	220
Using the Annotation Toolbars	222
The Main Annotation Toolbar	224
Zooming Images in Annotation Mode	226
The Bottom Annotation Toolbar	226
Printing in Annotation Mode	227
Saving Images in Annotation Mode	228
Splitting the Screen	228
Adjusting the Menu Settings	231
Using the Projector's Menus	231
Image Quality Settings - Image Menu	234
Input Signal Settings - Signal Menu	236
Projector Feature Settings - Settings Menu	239
Projector Setup Settings - Extended Menu	242
Projector Network Settings - Network Menu	250
Projector Setup Settings - ECO Menu	252
Projector Information Display - Info Menu	254
Event ID Code List	255
Projector Reset Options - Reset Menu	257
Maintaining and Transporting the Projector	258
Projector Maintenance	258
Cleaning the Projection Window	258
Cleaning the Obstacle Sensor	259
Cleaning the Projector Case	260
Air Filter and Vent Maintenance	260
Cleaning the Air Filter and Vents	260
Replacing the Air Filter	263
Projector Lamp Maintenance	266
Replacing the Lamp	267
Resetting the Lamp Timer	271
Replacing the Remote Control Batteries	272
Replacing the Interactive Pen Batteries	273
Replacing the Interactive Pen Tips	275
Transporting the Projector	276
Solving Problems	277
Projection Problem Tips	277
Projector Light Status	278
Using the Projector Help Displays	280
Solving Image or Sound Problems	281
Solutions When No Image Appears	281
Solutions When Image is Incorrect Using the USB Display Function	282
Solutions When \	283
Displaying From a PC Laptop	283
Displaying From a Mac Laptop	284
Solutions When \	284
Solutions When Only a Partial Image Appears	284
Solutions When the Image is Not Rectangular	285
Solutions When the Image Contains Noise or Static	285
Solutions When the Image is Fuzzy or Blurry	286
Solutions When the Image Brightness or Colors are Incorrect	287
Solutions to Sound Problems	287
Solving Projector or Remote Control Operation Problems	288
Solutions to Projector Power or Shut-Off Problems	288
Solutions to Problems with the Remote Control	289
Solutions to Password Problems	290
Solutions When the Source Cannot Be Changed	290
Solving Interactive Problems	290
Solutions When \	291
Solutions When the Interactive Pens Do Not Work	291
Solutions When the Interactive Pen Position Is Not Accurate	292
Solutions When Manual Calibration Does Not Work	293
Solutions When the Interactive Pens Are Slow or Difficult to Use	293
Solutions When the Interactive Pens Cause Interference or Unwanted Effects	293
Solutions When Finger Touch Interactivity Does Not Work	294
Solutions for Problems With Capturing, Printing, Saving, or Scanning	294
Solutions When Inking Does Not Appear in Microsoft Office	295
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear	296
Solutions When the Time Is Incorrect in Whiteboard Settings	296
Solving Network Problems	296
Solutions When Wireless Authentication Fails	296
Solutions When You Cannot Access the Projector Through the Web	297
Solutions When Network Alert E-Mails are Not Received	297
Where to Get Help	297
Technical Specifications	299
General Projector Specifications	299
Projector Lamp Specifications	300
Remote Control Specifications	301
Interactive Pen Specifications	301
Touch Unit Specifications	301
Projector Dimension Specifications	302
Projector Electrical Specifications	302
Projector Environmental Specifications	303
Projector Safety and Approvals Specifications	303
Supported Video Display Formats	303
USB Display System Requirements	306
Notices	308
Recycling	308
Important Safety Information	308
Important Safety Instructions	309
Restriction of Use	312
FCC Compliance Statement	312
Wireless Telegraphy Act Regulations	313
Trademarks	313
Open Source Software License	313
Copyright Notice	365
A Note Concerning Responsible Use of Copyrighted Materials	365

Match case Limit results 1 per page

Parent topic:

Solving Interactive Problems

Related references

Projector Setup Settings - Extended Menu

Solutions When Finger Touch Interactivity Does Not Work

If finger touch interactivity does not work (BrightLink Pro 1430Wi), try the following solutions:

• Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your

mount's

Installation Guide

for details.

• If the light on the Touch Unit is not on, check the

Touch Unit Setup

settings in the

Easy Interactive

Function

option on the Extended menu and make sure the

Power

setting is set to

• Adjust the angle on the Touch Unit.

• Make sure there are no obstacles (such as cables or pen trays) between the Touch Unit's laser

diffusion ports and the projection surface.

• Remove any decorative lights from around the projector or projection surface.

• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.

• Make sure you have performed pen calibration and finger touch calibration. Try recalibrating.

Parent topic:

Solving Interactive Problems

Related concepts

Pen Calibration

Related tasks

Adjusting the Angle of the Touch Unit

Calibrating for Finger Touch Interactivity

Solutions for Problems With Capturing, Printing, Saving, or Scanning

If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following

solutions:

• If you start a process using one of the pens, you must complete it using the pen. If you start using the

remote control or control pad, you must complete the process using the remote control or control pad.

• If you are having trouble pasting a captured image, make sure the image is not protected.

• If a black frame appears around a pasted image, it may be because the image was shifted or resized.

• If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any

other error state.

294