Epson ES-C380W Users Guide - Page 8

8

Scanning is Slow

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234

Cannot Send Scans to a Cloud Service

.......................................................................................

235

Cannot Send Scans to an Email

..................................................................................................

235

Solving Network Scanning Problems

...............................................................................................

236

Cannot Scan Over a Network

......................................................................................................

236

Product Cannot Connect to a Wireless Router or Access Point

..................................................

237

Cannot Access Web Config

.........................................................................................................

239

Forgot the Administrator Password

.............................................................................................

240

Network Software Cannot Find Product on a Network

.................................................................

240

Cannot Save a Scan to a Shared Folder Over a Network

............................................................

241

Solving Scanned Image Quality Problems

.......................................................................................

242

Back of Original Image Appears in Scanned Image

....................................................................

242

Image is Distorted or Blurry

.........................................................................................................

243

Characters are not Recognized During Conversion to Editable Text (OCR)

...............................

243

Ripple Patterns Appear in an Image

............................................................................................

244

Uneven Colors Appear in Scanned Image

...................................................................................

244

Spots or Lines Appear in All Scanned Images

.............................................................................

244

Scanned Image is Cropped

.........................................................................................................

245

Cannot Solve Problems in the Scanned Image

...........................................................................

245

Checking Your Applications

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246

Checking Your Applications for Windows

....................................................................................

246

Checking Your Applications for Mac OS

......................................................................................

246

Updating Applications and Firmware

...........................................................................................

247

Resetting the Epson Scan 2 Settings

..............................................................................................

248

Uninstall Your Product Software

.......................................................................................................

249

Uninstalling Product Software - Windows

....................................................................................

249

Uninstalling Product Software - Mac

............................................................................................

250

Where to Get Help (U.S. and Canada)

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251

Where to Get Help (Latin America)

...................................................................................................

251

Technical Specifications

........................................................................................................................

254

Windows System Requirements

......................................................................................................

254

Mac System Requirements

..............................................................................................................

254

General Specifications

.....................................................................................................................

255

Section	Page
Contents	3
Product Basics	12
Product Features	12
Product Parts Locations	15
Product Parts - Front	16
Product Parts - Back	18
Product Parts - Inside	19
Optional Accessories and Replacement Parts	19
Scanner Position	20
Using the Control Panel	24
Control Panel Buttons and Lights	25
LCD Screen	26
Status Icon Information	26
Navigating the LCD Screen	27
Entering Characters on the LCD Screen	28
Viewing Animations	29
Registering Presets	30
Presets Menu Options	32
Adjusting the Screen Brightness	33
Adjusting Control Panel Sounds	33
Changing LCD Screen Language	33
Selecting the Date and Time	34
Changing the Keyboard Layout	34
Adjusting the Operation Time Out Setting	35
Preventing PC Connection via USB	35
Setting Direct Power On	35
Changing Regular Cleaning Alert Settings	36
Changing Roller Replacement Alert Settings	36
Setting a Password and Locking the Control Panel	37
Setting Up Epson Connect Services	38
Using Power Saving Settings	39
Changing the Sleep Timer Settings	39
Changing the Power Off Timer Settings	39
Available Software	40
Using the Epson Smart Panel Mobile App	41
Wi-Fi Networking	42
Network Security Recommendations	42
Connecting to an Existing Wi-Fi Network	43
Selecting Wireless Network Settings from the Control Panel	44
Wi-Fi Direct (Simple AP) Mode Setup	45
Connecting to a Mobile Device	46
Modifying the Wi-Fi Direct Network Name or Password	46
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel	47
Wi-Fi Protected Setup (WPS)	49
Using WPS to Connect to a Network	49
Using WPS PIN Mode to Connect to a Network	50
Setting Up Network Scanning	50
Determining the Product's IP Address	53
Configuring Email Server Settings	53
Email Server Settings	54
Changing or Updating Network Connections	55
Changing a USB Connection to a Wi-Fi Connection	55
Connecting to a New Wi-Fi Router	55
Disabling Wi-Fi Features	56
Loading Originals	57
Scanner Positions	57
Loading Originals in the Input Tray	58
Loading Large Originals	73
Loading Long Paper	77
Loading Booklets	84
Loading Passports	88
Loading Multiple Sizes of Originals in the Input Tray	95
Original Document Specifications	100
Loading Plastic and Laminated Cards in the Input Tray	103
Plastic and Laminated Card Specifications	106
Loading Special Originals	107
Special Original Specifications	115
Scanning	118
Starting a Scan	118
Starting a Scan Using the Product Control Panel	118
Scanning to an External USB Device	120
Scanning to the Cloud	121
Scanning to Email	122
Scanning to a Connected Computer	124
Control Panel Scanning Options	125
Setting Up and Scanning to a Network Folder or FTP Server	127
Creating a Shared Network Folder	127
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	129
Registering Contacts for Email, Network, or FTP Scanning - Web Config	131
Scanning to a Network Folder or FTP Server	133
Setting Up a WSD Port (Windows 7)	134
Scanning Using WSD - Windows	134
Scanning Using Presets	135
Scanning a Document in Epson ScanSmart	135
Saving a Scan	139
Attaching a Scan to Email	140
Sending a Scan to a Cloud Service	141
Printing a Scan	142
Saving a Scan as a Microsoft Office Format File	143
Selecting Epson ScanSmart Settings	144
Changing the Epson Product	145
Changing the Scan Settings	146
Software Settings Required for Special Originals	148
Changing the File Name Settings	149
Changing the Save Settings	150
Save Settings	152
Customizing Action Icons	154
Starting a Scan from a Scanning Program	155
Starting a Scan from a Smartphone or Tablet	158
Scan Resolution Guidelines	158
Using Mopria Scan	159
Scanning with AirPrint	159
Cleaning and Transporting Your Product	161
Cleaning Your Product	161
Cleaning Inside Your Product	161
Resetting the Number of Scans After Cleaning	172
Replacing the Rollers	174
Resetting the Roller Counter	184
Transporting Your Product	185
Administering Your Product	188
Accessing the Web Config Utility	188
Restricting Features Available for Users	189
Changing the Administrator Password in Web Config	189
Locking the Control Panel Using Web Config	190
Disabling the External Interface	190
Disabling Network Scanning	191
Disabling WSD Scan	191
Configuring Product Settings	192
Checking Status Information	192
Configuring Email Notification	193
Managing the Network Connection	194
Updating Firmware Using Web Config	194
Importing and Exporting Product Settings	195
Exporting Settings Using Web Config	195
Importing Settings Using Web Config	195
Using Your Product on a Secure Network	196
Configuring Protocols and Services in Web Config	196
Protocol Settings	197
Using a Digital Certificate	199
About Digital Certification	200
Obtaining and Importing a CA-signed Certificate	200
CSR Setup Settings	201
CSR Import Settings	202
Deleting a CA-signed Certificate	204
Updating a Self-signed Certificate	204
Importing a CA Certificate	205
Deleting a CA Certificate	205
Configuring SSL/TLS Communication	206
Configuring SSL/TLS Settings	206
Configuring a Server Certificate for the Product	206
Configuring IPsec/IP Filtering	207
About IPsec/IP Filtering	207
Configuring the Default IPsec/IP Filtering Policy	207
Configuring the Group IPsec/IP Filtering Policies	208
IPsec/IP Filtering Policy Settings	208
IPsec/IP Filtering Configuration Examples	213
Configuring an IPsec/IP Filtering Certificate	214
Connecting the Product to an IEEE 802.1X Network	215
Configuring an IEEE 802.1X Network	215
IEEE 802.1X Network Settings	215
Configuring a Certificate for an IEEE 802.1X Network	216
Using Epson Device Admin Configuration Software	217
Solving Problems	218
Product Status Messages	218
Solving Scanning Problems	220
Product Does Not Turn On or Turns Off Unexpectedly	220
Scanner Button Does Not Work as Expected	221
Scanning Software Does Not Operate Correctly	222
Cannot Start Epson Scan 2	223
Paper Feeding Problems	224
Paper Jam Problems	226
Paper Protection Does Not Work Correctly	234
Scanning is Slow	234
Cannot Send Scans to a Cloud Service	235
Cannot Send Scans to an Email	235
Solving Network Scanning Problems	236
Cannot Scan Over a Network	236
Product Cannot Connect to a Wireless Router or Access Point	237
Cannot Access Web Config	239
Forgot the Administrator Password	240
Network Software Cannot Find Product on a Network	240
Cannot Save a Scan to a Shared Folder Over a Network	241
Solving Scanned Image Quality Problems	242
Back of Original Image Appears in Scanned Image	242
Image is Distorted or Blurry	243
Characters are not Recognized During Conversion to Editable Text (OCR)	243
Ripple Patterns Appear in an Image	244
Uneven Colors Appear in Scanned Image	244
Spots or Lines Appear in All Scanned Images	244
Scanned Image is Cropped	245
Cannot Solve Problems in the Scanned Image	245
Checking Your Applications	246
Checking Your Applications for Windows	246
Checking Your Applications for Mac OS	246
Updating Applications and Firmware	247
Resetting the Epson Scan 2 Settings	248
Uninstall Your Product Software	249
Uninstalling Product Software - Windows	249
Uninstalling Product Software - Mac	250
Where to Get Help (U.S. and Canada)	251
Where to Get Help (Latin America)	251
Technical Specifications	254
Windows System Requirements	254
Mac System Requirements	254
General Specifications	255
Dimension Specifications	256
Electrical Specifications	257
Environmental Specifications	258
Network Interface Specifications	258
Safety and Approvals Specifications	260
Notices	262
Important Safety Instructions	262
Wireless Connection Safety Instructions	265
Notes on the Administrator Password	265
Restrictions on Copying	266
Default Delay Times for Power Management for Epson Products	267
Binding Arbitration and Class Waiver	267
Trademarks	270
Copyright Notice	271
libTIFF Software Acknowledgment	271
A Note Concerning Responsible Use of Copyrighted Materials	272

Epson ES-C380W Users Guide - Page 8

Cannot Save a Scan to a Shared Folder Over a Network

Page 8 highlights