Epson Perfection V800 Photo User Manual - Page 94

Uninstalling Scanner Software - OS X, Where to Get Help

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Parent topic: When to Uninstall Your Scanner Software Uninstalling Scanner Software - OS X In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit the Epson download site (U.S. downloads or Canadian downloads). 2. Follow the instructions on the screen to install the Uninstaller utility. 3. Quit all applications currently running on your Mac. 4. Double-click the Uninstaller icon. 5. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 6. Click Uninstall. 7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Parent topic: When to Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) 94

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Parent topic:
When to Uninstall Your Scanner Software
Uninstalling Scanner Software - OS X
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
Note:
If you find that re-installing your scanner software does not solve a problem, contact Epson.
1.
To download the Uninstaller utility, visit the Epson download site (
U.S. downloads
or
Canadian
downloads
).
2.
Follow the instructions on the screen to install the Uninstaller utility.
3.
Quit all applications currently running on your Mac.
4.
Double-click the
Uninstaller
icon.
5.
In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6.
Click
Uninstall
.
7.
Follow the on-screen instructions to uninstall the software.
8.
To reinstall your scanner software, see the
Start Here
sheet for instructions.
Parent topic:
When to Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
epson.com/support
(U.S.) or
epson.ca/support
(Canada) for solutions to
common problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or email Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
94