Epson RX680 Quick Reference Guide - Page 37

Solving Problems Check the messages on the display screen to diagnose the cause of most problems. You can also check the basic troubleshooting suggestions beginning on page 38 or check the on-screen User's Guide for more detailed help. Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your Epson Stylus Photo RX680 Series software. Open your on-screen User's Guide and select Download the Latest Software or visit Epson's support website at epson.com/support (U.S.) or epson.ca (Canada). With Windows, you can select Driver Update on the Maintenance tab in the printer settings window. You can also click Start or , select Programs or All Programs, select EPSON, and click EPSON Stylus Photo RX680 Series Driver Update. Also select EPSON Scan and click EPSON Stylus Photo RX680 Series Scanner Driver Update. Display Screen Messages Display screen message A printer error has occurred. A scanner error has occurred. Waste ink pad in the printer is saturated. Cannot recognize ink cartridges. Data error. The document cannot be printed. Problem and solution Turn the RX680 Series off, make sure no paper is jammed inside (see page 39), and turn it back on. If the error is not resolved, contact Epson for help (see page 41). Turn the RX680 Series off and then back on. If the error is not resolved, contact Epson for help (see page 41). Parts inside the RX680 Series are at the end of their service life. Contact Epson for help (see page 41). Press OK and make sure the cartridges are installed correctly (see page 35). The RX680 Series cannot print from the connected camera or other device due to a problem with the device. Check your device for the problem. Solving Problems 37