Epson VS400 User Manual - Page 108

Where to Get Help, Parent topic, Internet Support, Speak to a Support Representative

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• If you lose the remote control you cannot enter a password. Order another one from Epson. Parent topic: Solving Projector or Remote Control Operation Problems Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at www.epson.com/support for solutions to common problems with your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it's free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of these numbers: • U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday • Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call, have the following information ready: • Product name • Product serial number (located on the bottom or rear of the projector) • Proof of purchase (such as a store receipt) and date of purchase • Computer or video configuration • Description of the problem Purchase Supplies and Accessories You can purchase screens, other optional accessories, and replacement parts from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 108

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• If you lose the remote control you cannot enter a password. Order another one from Epson.
Parent topic:
Solving Projector or Remote Control Operation Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
www.epson.com/support
for solutions to common problems with your
projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included
Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it's free.
This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
• U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday
• Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer or video configuration
• Description of the problem
Purchase Supplies and Accessories
You can purchase screens, other optional accessories, and replacement parts from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online
at
www.epsonstore.com
(U.S. sales) or
www.epson.ca
(Canadian sales).
108