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Epson WF-4740 Users Guide - Page 290

Cannot View or Print from a USB Device, Cannot Save Files on a USB Device, Parent topic

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Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these solutions: • Make sure memory devices are enabled on the product. • Make sure your device is compatible with the product. • Make sure the files on your device are in the correct format. • If you see an exclamation point on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB Device Photo File Specifications Related tasks Setting Up File Sharing for File Transfers from Your Computer Related topics Viewing and Printing from the LCD Screen Cannot Save Files on a USB Device If you cannot save files on a USB device connected to your product, try these solutions: • To save faxes on a USB device, create a folder in the Fax Output settings on the product control panel. • Make sure the device is not write-protected. • Make sure the device has enough available space. • Make sure memory devices are enabled on your product. • Make sure the device is compatible with the product. Parent topic: Solving USB Device Problems 290

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Selecting the Date and Time	16
Entering Characters on the LCD Screen	19
Using Presets	19
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	22
Adjusting the Screen Brightness	23
Turning Off the Operation Time Out Setting	24
Preventing PC Connection via USB	25
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	31
Checking for Software Updates	31
Using Power Saving Settings	32
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	34
Epson Connect Solutions for Smartphones, Tablets, and More	34
Setting Up Epson Connect Services	35
Using Epson Email Print	36
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	37
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	39
Android Printing Using the Epson Print Enabler	40
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	41
Using Epson Print and Scan App with Windows Tablets	42
Printing and Scanning with NFC from Your Android Device	42
Wi-Fi or Wired Networking	45
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings from the Control Panel	46
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode	49
Wi-Fi Protected Setup (WPS)	50
Using WPS to Connect to a Network	51
Printing a Network Status Sheet	52
Configuring Email Server Settings	53
Changing or Updating Network Connections	54
Accessing the Web Config Utility	55
Changing a USB Connection to a Wi-Fi Connection	55
Changing a Wi-Fi Connection to a Wired Network Connection	55
Connecting to a New Wi-Fi Router	56
Disabling Wi-Fi Features	56
Loading Paper	58
Loading Paper in the Cassette	58
Paper Loading Capacity	64
Double-sided Printing Capacity	65
Borderless Paper Type Compatibility	66
Available Epson Papers	67
Paper or Media Type Settings - Printing Software	68
Selecting the Paper Settings for Each Source - Control Panel	69
Paper Type Settings - Control Panel	70
Selecting the Default Paper Source Settings	71
Paper Source Settings Options	72
Selecting the Universal Print Settings	72
Universal Print Settings Options	73
Placing Originals on the Product	75
Placing Originals on the Scanner Glass	75
Placing Originals in the Automatic Document Feeder	78
ADF Original Document Specifications	80
Copying	82
Copying Documents or Photos	82
Copying Options	83
Printing from a Computer	86
Printing with Windows	86
Selecting Basic Print Settings - Windows	86
Paper Source Options - Windows	89
Print Quality Options - Windows	89
Multi-Page Printing Options - Windows	89
Selecting Double-sided Printing Settings - Windows	90
Double-sided Printing Options - Windows	92
Print Density Adjustments - Windows	93
Selecting Additional Layout and Print Options - Windows	94
Custom Color Correction Options - Windows	96
Image Options and Additional Settings - Windows	97
Header/Footer Settings - Windows	98
Selecting a Printing Preset - Windows	99
Selecting Extended Settings - Windows	100
Extended Settings - Windows	101
Printing Your Document or Photo - Windows	102
Locking Printer Settings - Windows	103
Locked Setting Options	105
Selecting Default Print Settings - Windows	106
Changing the Language of the Printer Software Screens	107
Changing Automatic Update Options	108
Printing on a Mac	108
Selecting Basic Print Settings - Mac	109
Paper Source Options - Mac	112
Print Quality Options - Mac	112
Print Options - Mac	113
Selecting Page Setup Settings - Mac	113
Selecting Print Layout Options - Mac	114
Selecting Double-sided Printing Settings - Mac	115
Double-sided Printing Options and Adjustments - Mac	116
Managing Color - Mac	117
Color Matching and Color Options - Mac	118
Selecting Printing Preferences - Mac	119
Printing Preferences - Mac	120
Printing Your Document or Photo - Mac	121
Checking Print Status - Mac	122
Printing From a Chromebook	122
Cancelling Printing Using the Product	123
Scanning	124
Starting a Scan	124
Starting a Scan Using the Product Control Panel	124
Scanning to Email	126
Scanning to a Network Folder or FTP Server	128
Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture	130
Control Panel Scanning Options	131
Starting a Scan Using the Epson Scan 2 Icon	134
Starting a Scan from a Scanning Program	136
Starting a Scan from a Smart Device	138
Scanning with Document Capture Pro or Document Capture	138
Scanning in Epson Scan 2	141
Additional Scanning Settings - Main Settings Tab	144
Additional Scanning Settings - Advanced Settings Tab	144
Saving Scanned Documents as a Searchable PDF	145
Image Format Options	146
Scan Resolution Guidelines	147
Scanning Special Projects	148
Scanning to a SharePoint Server or Cloud Service	148
Scanning Multi-Page Originals as Separate Files	150
Creating Contacts for Scanning	152
Faxing	154
Connecting a Telephone or Answering Machine	154
Setting Up Fax Features	157
Setting Up Basic Fax Features	158
Using the Fax Setup Wizard	158
Selecting the Line Type	160
Setting the Number of Rings to Answer	161
Selecting Advanced Fax Settings	163
Print Settings - Fax	164
Basic Settings - Fax	165
Security Settings - Fax	167
Setting Up the Fax Utility - Windows	167
Setting Up Fax Features Using the Fax Utility - Mac	169
Setting Up Contacts and Contact Groups	170
Setting Up Contacts Using the Product Control Panel	171
Creating a Contact	171
Editing or Deleting a Contact	173
Creating a Contact Group	174
Editing or Deleting a Contact Group	176
Importing Contacts Using the Fax Utility - Windows	177
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	180
Sending Faxes	182
Sending Faxes from the Product Control Panel	182
Sending a Fax Using the Keypad, Contact List, or History	182
Fax Sending Options	185
Sending a Fax at a Specified Time	186
Sending Faxes Using the Fax Utility - Windows	187
Sending Faxes Using the Fax Utility - Mac	190
Receiving Faxes	193
Fax Reception	193
Receiving Faxes Automatically	194
Receiving Faxes Manually	194
Receiving a Fax by Polling	195
Viewing a Fax on the LCD Screen (Using the Inbox)	196
Saving Faxes to a USB Memory Device	198
Selecting Received Fax Options Using the Fax Utility - Windows	198
Checking Fax Status	201
Printing Fax Reports	202
Fax Report Options	202
Using External USB Devices with Your Product	204
Connecting a USB Device	204
USB Device Photo File Specifications	204
Disconnecting a USB Device	205
Viewing and Printing from the LCD Screen	205
Printing JPEG Photos	205
Printing TIFF Files	206
Print Setting Options - Device Mode	207
Transferring Files on a USB Device	208
Setting Up File Sharing for File Transfers from Your Computer	209
Transferring Files from a USB Device to Your Computer	210
Replacing Ink Cartridges and Maintenance Boxes	212
Check Cartridge and Maintenance Box Status	212
Checking Cartridge Status on the LCD Screen	212
Checking Cartridge and Maintenance Box Status with Windows	213
Checking Cartridge and Maintenance Box Status - Mac	216
Purchase Epson Ink Cartridges and Maintenance Box	217
Ink Cartridge and Maintenance Box Part Numbers	217
Removing and Installing Ink Cartridges	217
Printing with Black Ink and Expended Color Cartridges	223
Printing with Expended Color Cartridges - Windows	223
Printing with Expended Color Cartridges - Mac	224
Conserving Low Black Ink with Windows	225
Replacing the Maintenance Box	226
Adjusting Print Quality	229
Print Head Maintenance	229
Print Head Nozzle Check	229
Checking the Nozzles Using the Product Control Panel	229
Checking the Nozzles Using a Computer Utility	231
Print Head Cleaning	233
Cleaning the Print Head Using the Product Control Panel	234
Cleaning the Print Head Using a Computer Utility	235
Aligning the Print Head Using the Product Control Panel	237
Cleaning the Paper Guide	239
Cleaning and Transporting Your Product	241
Cleaning Your Product	241
Transporting Your Product	245
Solving Problems	248
Product Status Messages	248
Running a Product Check	250
Resetting Control Panel Defaults	251
Solving Setup Problems	252
Product Does Not Turn On or Off	253
Noise After Ink Installation	253
Software Installation Problems	253
Solving Network Problems	254
Product Cannot Connect to a Wireless Router or Access Point	254
Network Software Cannot Find Product on a Network	255
Product Does Not Appear in Mac Printer Window	256
Cannot Print Over a Network	257
Cannot Scan Over a Network	258
Solving Copying Problems	259
Product Makes Noise, But Nothing Copies	259
Product Makes Noise When It Sits for a While	260
Originals Do Not Feed From the Automatic Document Feeder	260
Solving Paper Problems	261
Paper Feeding Problems	262
Paper Jam Problems in the Cassette	262
Paper Jam Problems in the Rear Cover	264
Document Jams in the Automatic Document Feeder	265
Paper Ejection Problems	268
Solving Problems Printing from a Computer	268
Nothing Prints	269
Product Icon Does Not Appear in Windows Taskbar	269
Printing is Slow	270
Solving Page Layout and Content Problems	271
Inverted Image	272
Too Many Copies Print	272
Blank Pages Print	272
Incorrect Margins on Printout	273
Incorrect Characters Print	273
Incorrect Image Size or Position	273
Slanted Printout	274
Solving Print Quality Problems	274
White or Dark Lines in Printout	275
Blurry or Smeared Printout	276
Faint Printout or Printout Has Gaps	277
Grainy Printout	278
Incorrect Colors	279
Solving Scanning Problems	279
Scanning Software Does Not Operate Correctly	280
Cannot Start Epson Scan 2	280
Scanning is Slow	281
Solving Scanned Image Quality Problems	281
Image Consists of a Few Dots Only	282
Line of Dots Appears in All Scanned Images	282
Straight Lines in an Image Appear Crooked	282
Image is Distorted or Blurry	283
Image Colors are Patchy at the Edges	283
Image is Too Dark	283
Back of Original Image Appears in Scanned Image	284
Ripple Patterns Appear in an Image	284
Scanned Image Colors Do Not Match Original Colors	284
Scanned Image Edges are Cropped	285
Solving Faxing Problems	285
Cannot Send or Receive Faxes	285
Cannot Receive Faxes with a Telephone Connected to Your Product	287
Fax Memory Full Error Appears	287
Sent Fax Quality is Poor	288
Sent Fax is Received in an Incorrect Size	288
Received Fax Quality is Poor	289
Received Fax is Not Printed	289
Solving USB Device Problems	289
Cannot View or Print from a USB Device	290
Cannot Save Files on a USB Device	290
Cannot Transfer Files To or From a USB Device	291
Uninstall Your Product Software	291
Uninstalling Product Software - Windows	291
Uninstalling Product Software - Mac	293
Where to Get Help	293
Technical Specifications	295
Windows System Requirements	295
Mac System Requirements	296
Paper Specifications	296
Printable Area Specifications	297
Scanning Specifications	299
Fax Specifications	300
Ink Cartridge Specifications	301
Dimension Specifications	301
Electrical Specifications	302
Environmental Specifications	302
Interface Specifications	303
External USB Device Specifications	303
Network Interface Specifications	303
Safety and Approvals Specifications	304
Notices	306
Important Safety Instructions	306
General Product Safety Instructions	306
Ink Cartridge Safety Instructions	308
LCD Screen Safety Instructions	309
Wireless Connection Safety Instructions	309
Telephone Equipment Safety Instructions	310
FCC Compliance Statement	310
Binding Arbitration and Class Waiver	313
Trademarks	316
Copyright Notice	316
libTIFF Software Acknowledgment	317
A Note Concerning Responsible Use of Copyrighted Materials	318
Default Delay Times for Power Management for Epson Products	318