Epson WorkForce 435 Epson Connect Guide - Page 41

Epson Connect Guide Troubleshooting Troubleshooting Restrictions The following restrictions apply to the Epson Connect and Google Cloud Print services. ❏ Epson Connect does not support IPv6. ❏ The connection cannot pass through more than one proxy server. ❏ Because Epson Connect uses XMPP communication protocol, you need to open port 5222. Epson Connect Email Print Checking for an error The following features are useful for identifying the cause of an error. ❏ Print Log You can view the status of emails sent to the Email Print service by using the Print Log on the User Page. ❏ Email Notifications - to the owner When you enable Email Notifications on the User Page, the Email Print service notifies the owner of the printer when an error occurs. For more information on sending email notifications to the printer's owner, see "Sending email notifications to the printer's owner" on page 32. ❏ Email Notifications - to the sender When you enable Email Notifications on the User Page, the Email Print service notifies the sender of the email when an error occurs. For more information on sending email notifications to the sender of an email, see "Sending email notifications to the sender of the email" on page 33. Email is not received The following situations may prevent an email from being received, even if the email was sent to the printer. ❏ Email rejected because sender not registered to the Approved Senders List: The email sender's email address is not on the Approved Senders List. Register the sender's email address to the Approved Senders List, and then re-send the email. For more information on the Approved Senders List, see "Enabling and editing the Approved Senders List" on page 25. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. ❏ Error in email destination address: More than one address is entered in the To, Cc, or Bcc fields. As a security measure, Email Print only prints emails with one recipient. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. ❏ Email too large: The combined size of the email and the attachment(s) exceeds the maximum limit. The maximum size for an email and attachment(s) is 20 MB. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. ❏ Too many attachments: The number of files attached to the email exceeds the maximum limit. The maximum number of attachment(s) is 10. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. ❏ Too many print jobs pending: The number of pending emails in the printer's print queue exceeds the maximum limit. The maximum number of pending emails is 100. Print pending emails or delete them to make more space. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. 41