Epson WorkForce 435 Epson Connect Guide - Page 45

Select

Firmware Update

from Web Config, and then

check that the printer is using the latest firmware

version.

The printer does not appear in the list

❏

The printer is not registered.

You need to register the printer to the Google Cloud

Print service in advance. For more information on

registering the printer, see

“Setting Up Google

Cloud Print” on page 21

.

❏

The printer is not shared.

You need to share the printer if you want to print

from an account that you did not use to register the

printer. Check that the account is registered in

printer sharing, or contact the owner of the printer.

For more information on sharing the printer, see

“Sharing the printer and checking print jobs” on

page 34

.

Cannot print

❏

The printer or the wireless router are off:

Check that the printer and the wireless router are on

and connected to the network, and that the network

is working normally.

❏

The service is turned off on the printer or the

printer is not connected to the service.

Check the Google Cloud Print connection status on

the printer. You can check the connection status on

the network status sheet or the network connection

report.

For more information on the network status sheet

or the network connection report, see the manuals

provided with the printer.

❏

The application is not available with this service:

You can only print from applications that are

supported by Google Cloud Print.

When using a smart device, you may not be able to

print from applications that are unique to the smart

device, even if that application is supported by

Gmail or Google Docs. Try accessing Gmail or

Google Docs through a web browser, and then print

using the menu on the web.

❏

The printer is connected to a dedicated Ipv6

network:

You cannot use this function on a network that is

only for IPv6.

If the network supports IPv4 and IPv6, this function

connects using IPv4.

❏

Port 5222 is not open:

Connecting using port 5222 may be restricted on

enterprise networks. Port 5222 needs to be open to

use the remote printing service. For more

information, contact your network administrator.

AirPrint

The printer is not found

❏

The printer is not available with this function:

Check that the printer supports AirPrint on Epson’s

website.

❏

The network does not work:

Check that the printer and the wireless router are on

and connected to the network, and that the network

is working normally.

❏

The device and the printer are not on the same

network:

Check that the device and the printer are connected

to the same network. You cannot print from a

different segment.

Cannot print

❏

The application does not support AirPrint:

You can only print from applications that support

AirPrint.

Epson Connect Guide

Troubleshooting

45

Section	Page
Front	1
Contents	2
Epson Connect and Other Mobile Solutions	3
What Is Epson Connect?	3
User Page	4
Email Print	5
Compatible devices	5
Required connection environment	5
Compatible file types	5
Examples	5
Scan to Cloud	6
Required connection environment	6
Compatible file types	6
Examples	7
Epson iPrint (3.x)	7
Compatible devices	7
Required connection environment	8
Compatible file types	8
Examples	9
Epson Remote Driver (Windows only)	9
Compatible devices	10
Required connection environment	10
Compatible file types	10
Examples	10
Other Company Network Solutions	10
Google Cloud Print	10
Compatible devices	11
Required connection environment	11
Compatible file types	11
Examples	11
AirPrint	12
Compatible devices	12
Required connection environment	12
Compatible devices	12
Examples	12
Setting up the Services	13
Setting Up from Your Computer	13
Setup workflow	13
Setting up with the printer software disc	13
1. Basic printer setup	13
2. Connecting to Epson Connect	13
3. Creating a Destination List for the Scan to Cloud service	16
4. Setting the Remote Print service	16
Setting up without using the printer software disc (Windows only)	16
Registering an additional printer	17
Setting up using Web Config	17
To open Web Config	17
1. Basic printer setup	18
2. Setting up Epson Connect	18
Setting Up from Your Smartphone or Tablet	18
Setup workflow	18
Setting up using Web Config	19
1. Basic printer setup	19
2. Setting up Epson Connect	19
3. Creating a Destination List for the Scan to Cloud service	21
4. Setting the Remote Print service	21
Setting Up Google Cloud Print	21
Creating a Google account	21
Registering a printer	22
Using the Services	23
Epson Connect Services	23
User Page	23
Required settings on the User Page	23
User Page functions	23
Email Print	23
Sending an email	23
Cancelling print jobs	24
Enabling and editing the Approved Senders List	25
Change Print Settings	26
Scan to Cloud	26
Creating the Destination List	26
Operating the printer’s control panel	26
Checking the Scan Log	27
About destinations	27
Epson iPrint (3.x)	27
Installing Epson iPrint	28
Using Epson iPrint in a local Wi-‍Fi network	28
Using Epson iPrint over the Internet (Remote Print)	30
Epson Remote Driver (Windows only)	31
Installing the Epson Remote Driver and registering a printer	31
Printing with Epson Remote Driver	32
Settings for email notifications	32
Sending email notifications to the printer’s owner	32
Sending email notifications to the sender of the email	33
Other Company Network Services	33
Google Cloud Print	33
Printing from a computer	33
Printing from a smartphone or tablet	34
Sharing the printer and checking print jobs	34
AirPrint	35
AirPrint settings	35
Suspending Services	36
From the User Page	36
Email Print	36
Remote Print	36
From a printer	36
From the printer’s control panel	36
From Web Config	37
Deleting Your Epson Connect Account	37
Deleting your registered printers	38
From a computer	38
From the printer’s control panel	38
From Web Config	39
Deleting your Epson Connect account	39
Notes on Transferring or Disposing of the Printer	40
Private information on the printer	40
Private information in the Epson Connect service	40
Troubleshooting	41
Restrictions	41
Epson Connect	41
Email Print	41
Checking for an error	41
Email is not received	41
Email body text or attachment(s) are not printed	42
Printing is slow to start or paper is ejected before printing is complete	42
Problems with printer setup	42
Scan to Cloud	43
Cannot scan	43
An error mail is printed	43
The Scan to Cloud menu is not displayed	43
Epson iPrint (3.x)	43
The printer is not found in the local network	43
Cannot find the printer over the Internet	43
Remote printing over the Internet is not available	43
Cannot print Office format files	44
Printing or scanning is too slow	44
Cannot change and save the scanned file name	44
Remote Print	44
Remote printing is not available	44
Cannot install the driver	44
Printing is slow to start or paper is ejected before printing is complete	44
Other Company Network Services	44
Google Cloud Print	44
Cannot register the printer or cannot print	44
The printer does not appear in the list	45
Cannot print	45
AirPrint	45
The printer is not found	45
Cannot print	45
Appendix	46
System Requirements	46
Operating system	46
Computer	46
Smartphone, tablet	46
Web Browser	46
Network Environment	46

Epson WorkForce 435 Epson Connect Guide - Page 45

The printer does not appear in the list, Cannot print, AirPrint, The printer is not found

Page 45 highlights