Epson WorkForce DS-40 User Manual - Page 64

Original Feeds Incorrectly in Scanner, Original Jams in Scanner

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• Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. • OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts When to Uninstall Your Scanner Software Related tasks Scanning with Epson Scan Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • Load only an original that meets the specifications for your scanner. • Clean inside the scanner using a cleaning sheet. Parent topic: Solving Scanning Problems Related references Original Document Loading Capacity Plastic Card Loading Capacity Related tasks Cleaning Inside Your Scanner Loading Originals in the Input Slot Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: 1. Turn off your scanner. 64

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•
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Make sure the correct
Connection
setting is selected, then click
the
Test
button.
•
OS X
: Open the
Applications
folder, click
Epson Software
, and click
EPSON Scan Settings
.
Make sure the correct
Connection
setting is selected, then click the
Test
button.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
When to Uninstall Your Scanner Software
Related tasks
Scanning with Epson Scan
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• Load only an original that meets the specifications for your scanner.
• Clean inside the scanner using a cleaning sheet.
Parent topic:
Solving Scanning Problems
Related references
Original Document Loading Capacity
Plastic Card Loading Capacity
Related tasks
Cleaning Inside Your Scanner
Loading Originals in the Input Slot
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
64