Epson WorkForce EC-C7000 Users Guide - Page 310
DNS error. Check DNS settings., LCD screen message, Condition/solution
View all Epson WorkForce EC-C7000 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 310 highlights
LCD screen message Condition/solution DNS error. Check DNS settings. A communication error during scanning to a shared folder over a network has occurred. Try the following: • Make sure the computer you are scanning to is turned on and not in sleep mode. • Temporarily disable the computer's firewall and security software, then try saving a scan over the network again. If successful, check your security software settings. • Check the computer's network type to make sure it is not set to Public; you cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. • Make sure the shared folder path matches the path registered to your product contacts list. • Make sure the IP address of the computer is correct. If using DHCP, obtain the IP address again. If using a static IP address, change the computer name in the shared folder path to the IP address and try again. (For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN) • Make sure the DNS setting is correct, and that the computer name and IP address match when the DNS server management table is updated. Contact your network administrator. Authentication error. Check the An authentication error during scanning to a shared folder over a authentication method, authenticated network has occurred. Make sure the computer's user name and account, and authenticated password are correct and match those registered to your password. product contacts list. Also make sure the password has not expired. 310