Epson WorkForce EC-C7000 Users Guide - Page 325

• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add. • If the product and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan from a Smart Device Scanning a Document in Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Solving Copying Problems Check these solutions if you have problems copying with your product. Product Cannot Copy Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Parent topic: Solving Problems Product Cannot Copy If your product cannot make copies, try these solutions: • If user restriction has been enabled, you may need to enter a user name and password. Contact your administrator for assistance. • If the product has an error, such as a paper jam, you cannot make copies. Check the LCD screen for any errors, and follow the onscreen instructions to clear the error. Parent topic: Solving Copying Problems 325