Epson WorkForce ES-500W II Users Guide - Page 107

Scanner Button Does Not Work as Expected, Scanning Software Does Not Operate Correctly

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Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W II) connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide. • Check the USB cable connection between the computer and scanner. • Check that the correct scanner is selected using the Epson Scan 2 Utility. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W II). • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it. Parent topic: Solving Scanning Problems Related topics Selecting Epson ScanSmart Settings Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that came with the scanner. 107

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107
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• If you installed the Epson ScanSmart software, pressing the
start button on your scanner starts
Epson ScanSmart instead, over a USB or wireless (ES-500W II) connection. For instructions on
scanning with Epson ScanSmart, see the help information in Epson ScanSmart or
click here
to access
the
Epson ScanSmart User's Guide
.
• Check the USB cable connection between the computer and scanner.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• In Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• When using a wireless connection, start Epson Scan 2 on your computer before scanning from the
product (ES-500W II).
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic:
Solving Scanning Problems
Related topics
Selecting Epson ScanSmart Settings
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.