Epson WorkForce ES-500W II Users Guide - Page 108
Cannot Start Epson Scan 2, Scanner, Source, Parent topic, Related concepts, Related references
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• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES500W II). • If your scanner is connected to one computer via USB and another computer via wireless connection, and Epson Scan 2 is running on the wirelessly connected computer, pressing the start button on the scanner will save the scanned images to the wirelessly connected computer (ES-500W II). Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your scanner appears in the Epson Scan 2 Utility. • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the ready light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems 108